545 higashi shiokoji-cho, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8216, JapanView Hotel Details
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HOTEL Tomiya with M's Guest Reviews
4.7/5
Amazing
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.6
Service4.6
Cleanliness4.9
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All reviews(56)
Positive reviews(56)
Reviews with photos/video(13)
Awesome rooms(27)
Great location(21)
Awesome stay(17)
Friendly staff(13)
Large rooms(12)
Clean and tidy(11)
Easy to get around(10)
Convenient location(10)
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 16, 2024
It was an amazing trip and stay, love Kyoto so much ,tidy and neat,everybody looks so polite
The location of the hotel is brilliant as well ,just opposite of the Kyoto railway station, the room is quite spacious compared with other hotels in Japan (of course not those luxurious ones),love it so much! Definitely will come back next time!!
Response from Property: Thank you very much for choosing our hotel.Thank you again for giving us a perfect score.All of our staff will make every effort to make your stay at our hotel as comfortable as possible.We look forward to welcoming you again.HOTEL Tomiya with M's
Traveler 314
Superior Double Room
Stayed in Apr 2024
Travel with friends
15 review
4.5/5
Great
Posted on May 24, 2024
New hotel steps away from Kyoto station. Bigger room than expected. Organic coffee n tea in the room great. Friendly reception service. Only downside is the misty smell of the bedsheets. Not sure if it’s too new or not washed properly.
Response from Property: Thank you very much for staying at HOTEL Tomiya with M's.Our hotel just opened in March of this year.We are very pleased to hear your positive comments about our staff and amenities.We are very sorry that you had an unpleasant experience with our linens. We will do our best to make the hotel even more thoroughly cleaned for the comfort of our guests.Our entire staff will continue to make every effort to provide services that satisfy our guests.We hope you will visit us again when you come back to Kyoto.HOTEL Tomiya with M's STAFF
Guest User
Suite
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 20, 2024
Superb experience. Very motivated to tell the world how good this room is (design, comfort, amenities etc).
Perfect Location too!
Response from Property: Thank you very much for staying at HOTEL Tomiya with M's. We are pleased to hear that you enjoyed your stay with us.Thank you again for your high evaluation.The hotel boasts an excellent location close to Kyoto Station, making it an ideal starting point for sightseeing or as a base for business.The suite has a separate living room and bedroom, as well as a Japanese-style room, so you can stay in the suite according to your mood and preferences.In addition, a drip coffee set, which changes with the seasons, as well as a refrigerator and microwave oven are provided, making it ideal for extended stays. We hope you enjoyed your stay in Kyoto.We will continue to make every effort to provide you with the highest level of service and satisfaction.We look forward to welcoming you again.HOTEL Tomiya with M's STAFF
IGIN
Superior Double Room
Stayed in Apr 2024
Travel with friends
13 review
4.7/5
Amazing
Posted on May 10, 2024
Brand new hotel
Great service.
Initially I was concerned that it was self check in. Reception promptly showed up to assist.
Same when we returned for our left luggage 12hrs after we checked out. Night Staff was prompt in bringing all out luggage down to us.
Photo shows just how central this hotel is located
Response from Property: Thank you very much for staying at HOTEL Tomiya with M's. We are very happy to hear that you enjoyed your stay with us.We are very pleased to receive your positive feedback regarding our staff.Please be assured that our staff will assist you upon check-in.Luggage storage is available both before check-in and after check-out.The view of Kyoto Station from the rooms on the south side of the building is outstanding.Our staff will continue to make every effort to ensure that our guests have a pleasant stay.We hope you enjoyed your stay in Kyoto. We hope you will visit us and M's Hotel Group again when you come back to Kyoto. We look forward to welcoming you again.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 29, 2024
Really nice hotel nearby kyoto station. Easy access to tourist attractions. The hotel exit is directly facing kyoto stations’s dining restaurants, which offer varieties of food choices. Easy to check in and check out. Can also leave luggage after check out.
Response from Property: Thank you very much for staying at HOTEL Tomiya with M's. We are pleased to hear that you enjoyed your stay with us.We are very pleased to receive your high evaluation.The hotel boasts an excellent location close to Kyoto Station, making it an ideal starting point for sightseeing or as a base for business.We can store your luggage before check-in and after check-out.Our staff will continue to make every effort to provide services that will satisfy our guests.We look forward to serving you again when you visit Kyoto.HOTEL Tomiya with M's STAFF
SHIAU LI PATRICIA
Deluxe Double Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Sep 17, 2024
Extremely convenient and easy access. Strongly recommend
Response from Property: Thank you very much for choosing our hotel from among many hotels.Our hotel is located right in front of Kyoto Station and has excellent accessibility.We would be happy if we could help you have a wonderful trip.We will continue to make every effort to provide you with a satisfying hotel experience.We look forward to welcoming you again.HOTEL Tomiya with M's
Commander Travel
Deluxe Double Room
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Apr 5, 2024
Hotel is situated in a good location. Just opposite of Kyoto station. I recommend to go there via the station’s main exit, rather than the underground exit. The exit via underground is A5, but can be difficult to locate for the first time.
Amenities are basic, nothing fancy or extra. It’s a self check in/out hotel, although they do have staff on call if needed.
The doors are all electronic using a passcode, so might be a bit of a challenge for elderly people to operate if not used to.
Overall, a very nice hotel. Highly recommend if you need to get around in Kyoto using the public transport.
Response from Property: Thank you for choosing to stay with us. Your patronage is greatly appreciated. Our hotel's prime location in front of Kyoto Station is indeed one of our strengths. Please be assured that our staff will be at your service throughout your stay. However, we apologise for any confusion regarding the use of the passcode. We're working to make the hotel more user-friendly and informative by providing clearer instructions and assistance from our staff. Should you return to Kyoto in the future, we hope you'll consider staying with us again. Thank you very much.HOTEL Tomiya with M's
Pippy Wong
Superior Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Nice location. Very spacious and clean room. Responsive and polite staff.
Response from Property: Thank you very much for staying at HOTEL Tomiya with M's. We appreciate your comments regarding our location and cleanliness.Thank you again for your positive comments regarding our location and cleanliness.Your warm words are our greatest encouragement.We will do our best to make your stay as comfortable as possible.We look forward to welcoming you again.HOTEL Tomiya with M's
Anonymous User
Suite
Stayed in Mar 2024
Family
8 review
4.0/5
Very Good
Posted on Apr 14, 2024
A little tight for 3 in a room but kudos for the cleanliness nevertheless 👍🏻
Response from Property: Thank you for choosing to stay with us. We sincerely appreciate your patronage. Most of our rooms have a maximum capacity of 2 adults, with the option of accommodating up to 3 guests, including children under the age of 5. If you're looking for a spacious room, we also offer the Tomiya Suite, which can accommodate up to 5 guests. With traditional Japanese tatami floors, we hope you'll consider this option as well. Should you return to Kyoto in the future, we hope you'll consider staying with us again. Thank you very much.HOTEL Tomiya with M's
sun
Deluxe Double Room
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
good~!!
Response from Property: Thank you for choosing to stay with us. We greatly appreciate your kind words and are honoured by your praise. Should you return to Kyoto in the future, we would be delighted to welcome you back to our hotel. Thank you very much.HOTEL Tomiya with M's
Anonymous User
Superior Double Room
Stayed in Oct 2024
Other
28 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The location is very good, just across the road from Kyoto Station.
The hotel is very new, with good facilities, and the area is not small in Kyoto.
There are many restaurants nearby, and transportation to various attractions is convenient.
The overall price of Kyoto during the red leaf season is high, and the comprehensive time, location and environment are cost-effective.
Original TextTranslated by Google
Response from Property: 非常感謝您從眾多酒店中選擇了我們酒店。我們還要感謝您的評論和您在入住期間拍攝的精彩照片。我們酒店就位於京都站地下通道 A5 出口的正前方。這裡是旅行和觀光的理想地點。我們的員工將一如既往地竭盡全力,為您提供最舒適的住宿體驗。我們期待您的再次光臨。HOTEL Tomiya with M's
Guest User
Deluxe Double Room
Stayed in Oct 2024
Solo travellers
1 review
4.5/5
Great
Posted on Nov 13, 2024
The hotel is right across from Kyoto Station. It's very convenient. It's very clean. The room is relatively large. It's also very convenient to find food. Even if you don't understand Japanese, you can communicate in English. The staff is friendly.
Original TextTranslated by Google
Response from Property: 非常感謝您入住我們的酒店。我們的酒店就位於京都站前,是觀光和出行的理想選擇。非常感謝您對我們客房的良好印象。我們的員工將一如既往地努力工作,確保每位賓客都能在本酒店享受到舒適的住宿體驗。我們期待您的再次光臨。HOTEL Tomiya with M's
Anonymous User
Superior Double Room
Stayed in Sep 2024
Solo travellers
5 review
4.5/5
Great
Posted on Oct 20, 2024
The experience was great, the hotel was in a great location right across from Kyoto Station and the hotel room was very large and quiet, recommended!
Exit 1/2 of the underground street is connected to the building, take the elevator to the 1st floor, go out and turn left facing Kyoto Station, then turn left a few steps to the hotel. If it's raining you can consider walking without having to walk on the ground.
The following are areas that the hotel can improve/you can pay attention to:
(1) When booking on the Trip.com app it showed that I had to pay 400yen (2 nights) occupancy tax at the hotel, but I was charged 1000yen when I checked in. For some reason, the staff couldn’t explain it and I ended up being given 1000yen. I don't know what went wrong, I hope the trip.com app is the same as the hotel charges next time.
(2) The hotel double bed has one side of the recessed quite important, only to sleep on the other side.
(3) This point please the hotel must change it! ! I slept relatively late the last night at the hotel, at one or two in the morning. But falling asleep soon after being woken up by the sound, like a sound in the room (the sound of objects moving), and someone wanting to open the door, scared me all the way to sleep, after a long time too tired to sleep. Early found a card by the door, in the handwritten heart card or something, reminding of the unknown sound at night 😑 Hotel next time do not take cards so late into the room 😵💫
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. Our hotel is located directly in front of Kyoto Station Subway Exit A5. So perfect for travel and sightseeing. We are sorry that our staff did not provide an explanation regarding the payment issue. You pay the Kyoto City Accommodation Tax when you check in. Accommodation tax is charged per person per night. Please note that the amount varies depending on the room rate. We also apologize for any discomfort you may have experienced due to letters during your stay. We will consider your feedback when reviewing our services. Our entire staff will do their best to provide you with a comfortable stay. We look forward to your visit again. HOTEL Tomiya with M's
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The hotel is conveniently located next to Kyoto Station. Check-in is done via a self-service machine on the first floor. The hotel facilities are quite new. The room is spacious and not crowded, and the toilet is also very large.
Original TextTranslated by Google
Guest User
Superior Double Room
Stayed in Jan 2025
Travel with friends
5 review
4.5/5
Great
Posted on Feb 12, 2025
There is adequate heating and plenty of space. Disadvantages: Every time you check in, the password is invalid and you have to call the workers to open the door. The hot water lock temperature is only 60 degrees warm water. Disappointing in not being able to get hot water in winter