Guest User
January 30, 2026
Even though I booked for two people, at check-in (online check-in), it showed three people. I couldn't proceed without entering information for all three, which prevented me from checking in. I tried to contact them, but since it was after 10 PM, the call didn't go through. When I called again, someone from Tsukimi Hotel answered (I heard it's in front of this hotel and part of the same group). They were incredibly kind, explaining how I might be able to reach the right person by phone and even inviting me to come to Tsukimi Hotel if I couldn't get through. So I went over there, and they called this hotel's customer service for me. However, the customer service representative implied it was my fault because I had supposedly booked for three people.
My friend also separately booked a room for one person at this hotel but was charged for two (perhaps they count by the number of beds in the room?), and they believe they paid extra accommodation tax as a result.
I am extremely grateful to the staff at Tsukimi Hotel for helping me so late at night and for mediating so kindly, even though they probably didn't fully understand my situation. However, whether it's a system issue or not, I'm genuinely disappointed that I couldn't check in without entering information for three people when I had booked for two, and that I was told it was my fault for supposedly booking for three.
I hope the hotel reviews its system and makes improvements so that others don't experience the same issues as I did.
Original TextTranslation provided by Google
