Hotel M's Est Kyoto Station South

Everything was very neat and clean. The employees were very kind an professional. We really enjoyed our stay here and it was very close to the station. + free water 😁

Good location, with easy reached train. Cheap price, highly recommended for people who solo trip.

I booked a 7-night stay at M’s Est Kyoto Station South, but unfortunately decided to check out on the 6th day because of several disappointing experiences during my stay. First, the air conditioner in my original room was leaking. I requested to change rooms on the third day, but unfortunately, the air conditioner in the new room was also leaking. This was very inconvenient, especially since I was staying for several days. The second issue was regarding packages and cardboard boxes. I made quite a few purchases from both online and offline stores while visiting Kyoto. The packages were my purchases and were not simply garbage. Some of the smaller boxes were even packed into my suitcase because I intended to take them with me. The front desk staff complained about the amount of cardboard and told me that I would be charged ¥3,000 if I left the boxes behind. Since I did not want to pay this fee, I decided that I would dispose of the cardboard myself. I explained that I had a friend near Kyoto and would take the cardboard there. However, the staff questioned whether I actually had a friend in Kyoto and even asked for my friend’s phone number and address. I understand that the hotel may have concerns because the shipping labels on the boxes contained the hotel’s name and address, and they may be worried about the boxes being improperly discarded and potentially causing problems for the hotel. I can understand that concern. However, the way the staff handled the situation made me feel extremely uncomfortable and as if I were being treated as a suspicious person. I had already agreed to take responsibility and dispose of the boxes myself, yet I was still asked to prove that I actually had somewhere to take them. I also mentioned that I had previously stayed at another M’s Hotel near AEON Mall Kyoto, where I did not experience this kind of treatment. The staff responded, “We are not the same.” I understand that different properties may have different policies, but as a guest, I cannot be expected to know the internal operational differences between hotels under the same M’s brand. What made the experience even worse was when the staff asked whether more packages would arrive the following day. I explained that there were still some packages coming, but I did not know exactly how many because online orders can be split into multiple separate deliveries. The staff then said, “You ordered them, so how can you not know?” I found this comment unprofessional and inappropriate, especially when speaking to a hotel guest. I understand that the hotel may have rules regarding cardboard and waste disposal, particularly when packages contain the hotel’s address. I do not have a problem with reasonable hotel policies. My problem is the way the staff communicated and handled the situation. Combined with the air conditioner leaking in two different rooms, the uncomfortable experience with the front desk staff, and the way I was treated regarding my packages, I ultimately decided to leave one day earlier than my original 7-night booking. Overall, this was one of the worst hotel experiences I have had as a tourist in Kyoto. I hope management will seriously review both the condition of the rooms and, more importantly, how front desk staff communicate with and treat their guests. A situation involving cardboard boxes could have been handled calmly and professionally without making a guest feel suspected, questioned, or intimidated.

Good room more spacious compared to other hotels in Japan plus just few steps in Kyoto station.

I absolutely love my stay here. Super accessible as it is only a 5 minute walk to Kyoto station. Bed is super comfortable and the toilet is my favorite as it has a heater :)