Kyoto Central Inn Reviews

Response from Property: 尊敬的貴賓感謝您選擇入住 京都セントラルイン，並花時間詳細分享您的住宿體驗。首先，非常感謝您對我們工作人員的態度與處理效率給予肯定，也很高興得知您對酒店交通便利性及鴨川周邊的地理位置感到滿意。同時，我們誠懇地向您致歉，針對您指出的多項不足之處，我們已立即展開檢討與改善措施：1️⃣ 空調系統目前館內部分樓層仍採用中央空調系統，溫度調節受限。我們理解這給您帶來不便，後續將逐步更新設備，讓客人可自由設定溫度。2️⃣ 被具材質與隔音問題非常抱歉讓您感到不適，我們已向清掃部門反映，並檢討被套材質更換方案，同時評估隔音改善措施，特別是臨近水箱的客房將優先進行檢查與強化。3️⃣ 盥洗用品與洗髮沐浴用品品質我們會重新評估目前的品牌與供應商，確保產品品質穩定、不再出現稀釋或效果不佳的情況。4️⃣ 房內靜音環境我們將加強窗戶密封與設備噪音檢查，盡可能提供安靜的休息環境。再次感謝您提供的寶貴意見。您的每一條反饋都將成為我們改進的重要依據。我們衷心希望有機會再次為您提供更舒適、完善的住宿體驗。京都セントラルイン前台團隊 敬上

Response from Property: Dear Guest,Thank you very much for staying with us at Kyoto Central Inn and for sharing your honest and detailed feedback.We are truly sorry to learn that your experience did not meet your expectations, particularly in terms of room comfort and sleep quality. Please accept our sincerest apologies for the inconvenience you experienced.We understand how uncomfortable it must have been to stay in a warm room due to the centrally controlled air conditioning. Unfortunately, as the building uses a central climate system, individual temperature adjustments are limited. However, our staff can provide portable fans or heaters upon request, and we are currently reviewing ways to make room temperature control more flexible for our guests.We are also very sorry that you found the bed too hard and the blanket uncomfortable. Your comments have been shared with our housekeeping and procurement teams so that we can reassess our bedding materials and ensure a more restful night’s sleep for future guests.In addition, we sincerely apologize for the presence of mosquitoes in your room. This is not acceptable, and we have already reinforced pest control and deep cleaning procedures to prevent a recurrence.On a positive note, we are pleased that you appreciated our central and convenient location, but we regret that this alone could not make up for the issues you encountered.Your feedback is extremely valuable and will directly guide our efforts to improve the comfort and quality of our guest experience. We hope you might consider giving us another opportunity to restore your confidence in the future.Warm regards,Kyoto Central InnFront Desk Team

Response from Property: この度は京都セントラルインをご利用いただき、誠にありがとうございました。立地にご満足いただけたこと、また周辺のショッピングエリアや観光スポットへのアクセスの便利さを実感していただけて嬉しく思います。さらに、フロントサービスや清潔さについてもお褒めの言葉をいただき、スタッフ一同大変励みになります。お客様に価格以上の価値を感じていただけるよう、今後もサービスの向上に努めてまいります。次回もぜひ当ホテルをご利用いただき、京都での滞在をお楽しみいただければ幸いです。またのお越しをお待ち申し上げております。

Response from Property: Thank you very much for choosing to stay with us and for sharing your feedback.We are pleased to hear that you were satisfied with our convenient location and comfortable beds.At the same time, we sincerely apologize for the inconvenience caused by the Wi-Fi connection and heating system. We will review these points to improve our facilities for a more comfortable stay in the future.We appreciate your valuable comments and hope to welcome you again on your next visit to Kyoto.Kyoto　Central Inn

Response from Property: Thank you very much for staying at Kyoto Central Inn.We are glad to hear that you were satisfied with our convenient location and reasonable pricing.We sincerely apologize for the noise and vibration caused by the nearby trains and street traffic.Your feedback is greatly appreciated and will be taken into consideration for future improvements.

Response from Property: 尊敬的貴賓感謝您選擇入住 京都セントラルイン，並抽空分享寶貴的意見。很高興得知您對本館的地理位置感到滿意。我們酒店位於阪急京都線車站出口旁，確實十分便利，無論是前往京都市內各景點還是前往大阪都非常方便。同時，非常抱歉此次入住中讓您感到不便。您提到的幾項問題，我們將立即進行檢討與改善：1️⃣ 客房分配問題非常抱歉您預訂的單人房被安排至標準間。這可能是系統調整或當日房型調度導致的誤差，給您帶來困擾深感歉意。我們會強化入住前的房型確認流程，確保今後不再發生類似情況。2️⃣ 設施與插座問題本館確實屬於歷史較久的建築，部分設施尚未全面更新。我們正在逐步進行房間翻修與插座增加工程，以提升便利性。3️⃣ 噪音問題位於市中心地段的優勢同時也伴隨交通噪音，我們理解這對睡眠品質造成影響。目前已在部分房間加裝隔音窗與厚重窗簾，並可於前台免費提供耳塞，協助改善休息品質。非常感謝您提供詳細的反饋，這些意見對我們改進服務品質非常重要。我們將持續努力，讓每位旅客都能在方便的同時，享有更舒適的住宿體驗。京都セントラルイン前台團隊 敬上

Response from Property: 尊敬的客人：衷心感謝您此次選擇入住京都中央旅館。承蒙您對本館地理位置的滿意評價，我們深感欣喜。旅館緊鄰阪急京都線出口，前往嵐山、宇治、大阪方向交通極為便利，能獲得您的認可實屬榮幸。此外，本館毗鄰新京極商店街、高島屋等熱門景點，讓您輕鬆享受觀光與購物之樂。全體員工將持續努力，為您提供舒適便捷的住宿體驗。誠摯期待您下次造訪京都時再度光臨本店。京都中央旅館前台團隊全體敬上

Response from Property: 尊敬的貴賓感謝您入住 京都セントラルイン，並撥冗留下寶貴的意見。對於您在住宿期間感受到的不適，我們深表歉意。您提到房間存在「不太乾淨、空氣中有灰塵」的情況，這是我們絕不應該忽視的問題。已立即要求清掃部門重新檢查相關樓層與房間，並加強 床具清潔、空氣過濾與地毯除塵 的維護流程，確保不再發生類似情況。同時，若讓您感覺房間「像半地下室」般壓抑，我們深感抱歉。部分客房位於建築結構較低的樓層，採光條件略受限制，我們會在入住前加強房型說明，並盡可能安排更明亮的房間以提升住宿體驗。您的反饋對我們非常重要，我們將以此為契機全面檢討清掃與設施管理，努力讓每位旅客都能安心舒適地入住。再次對此次未能提供理想體驗致以誠摯歉意，並真心希望有機會在未來為您帶來改善後的全新印象。京都セントラルイン前台團隊 敬上

Response from Property: 尊敬的貴賓感謝您選擇入住 京都セントラルイン，並留下如此溫暖的評價！得知您對我們的 設施、衛生、環境與服務 都感到滿意，讓我們全體員工深感欣慰。能讓您覺得「設施齊全、乾淨整潔、環境舒適、服務完善」是我們最希望達成的目標。同時，非常感謝您特別提及本館的 地理位置。酒店位於京都市中心的河原町地區，交通便利、購物與美食選擇豐富，無論前往錦市場、祇園或清水寺都十分方便。能讓您感受到「地理位置優越方便，簡直太完美」是對我們最大的鼓勵。我們將繼續努力，保持並提升服務品質，讓每一位旅客都能享有舒適愉快的京都時光。期待您下次再訪京都時，再次選擇我們。京都セントラルイン前台團隊 敬上

Response from Property: 感謝您選擇京都中央酒店並留下寶貴的反饋。很高興得知您對酒店的地理位置以及周邊便利設施感到滿意。酒店位於阪急河原町站6號出口附近，交通非常便捷，周圍也有許多餐飲和購物選擇，特別是您提到的飯糰店，我們也收到許多客人的好評。此外，感謝您對前台工作人員的讚揚，我們會繼續努力提供更加優質的服務。關於浴室的大小和一些設施的問題，我們會認真考慮並加以改進，以確保為您和其他客人提供更加舒適的住宿體驗。同時，對於吹風機功率較低的問題，我們也會考慮提升設備質量，以提供更快捷的使用體驗。我們期待您再次光臨，併為您提供更加完美的服務。再次感謝您的反饋，祝您在京都的旅程愉快！

Response from Property: 非常感謝您在眾多酒店中選擇了我們的酒店。我們很遺憾您在住宿期間有不愉快的經驗。雖然房間不是新的，但我們花了很多心思來清潔房間，如果房間有異味也會除臭。我們也會考慮更換床上用品。非常感謝您的寶貴意見。京都中央飯店前台

Response from Property: Thank you very much for choosing our hotel among many hotels.Thank you also for your contribution. As you pointed out, the bathrooms are not spacious. We have checkers in place to check the cleanliness of the bathrooms every day.As for parking, since the hotel is located in the center of Kyoto, there are not many parking lots, and we recommend that you use the bus or train.We look forward to welcoming you to our hotel again.Kyoto Central Inn Front Desk

Response from Property: Thank you very much for choosing our hotel from among many hotels.As you have mentioned, we are located in the middle of Kawaramachi, which is very convenient to go anywhere, and we are delighted that we have excellent access to all tourist attractions.We are grateful for the many compliments we have received and the encouragement we have received from our staff.We look forward to welcoming you to our hotel again when you visit Kyoto.

Response from Property: Thank you for choosing our hotel.As you have pointed out, the rooms are not large, nor are they new.The wi-fi may be unstable, depending on the number of people staying and the time of day.Thank you for your understanding.We look forward to welcoming you again when you come to Kyoto.