DoubleTree by Hilton Kyoto Higashiyama Reviews

Response from Property: Thank you for choosing to stay with us and for taking the time to share your wonderful review. We’re thrilled that you found the atmosphere elegant and relaxing, the rooms spotless and beautifully designed, and that our team offered friendly and professional service with a warm smile. It’s also great to hear that our location was convenient for you.We’ll be sure to pass along your kind words to the entire team—they will be grateful for your praise. We look forward to welcoming you back on your next visit and will do our best to make your stay even more memorable.

Response from Property: Thank you so much for choosing to stay and taking the time to share your experience. We are pleased to know that the hotel is conveniently located near the Kamo River, right on a main street, with easy access to nearby shopping areas. The facilities are new and clean, which we appreciate. We sincerely apologize that the dinner portion was too small and did not meet your expectations. We have forwarded this feedback to the food and beverage team and will strive to achieve a better balance between taste and portion size in the future to meet the needs of different guests. Please feel free to let us know if you have any needs during your next visit, and we will do our best to arrange or adjust accordingly. Thank you again for your valuable feedback, and we sincerely look forward to serving you again.

Response from Property: Thank you for your wonderful feedback!We're thrilled to hear that you enjoyed our check-in cookies and found your room to have a nice view. It's great to know that you took advantage of our 24/7 gym access as well. We look forward to welcoming you back for another pleasant stay!

Response from Property: Thank you for choosing our hotel and sharing your experience! We are delighted that you were satisfied with the hotel's location and room size. Convenient access to Kiyomizu-dera Temple and the Kamo River is a major advantage. We are also pleased that you appreciated our service. We are always committed to providing efficient and attentive service to every guest, especially during breakfast. We sincerely look forward to your next visit and wish you a pleasant trip!

Response from Property: Thank you for choosing our hotel and sharing your experience! We are delighted that you enjoyed the hotel's Western-style ambiance and exquisite breakfast. We are very pleased to offer you a convenient location for easy access to Kiyomizu-dera Temple, the Kamo River, and Gion. We sincerely look forward to your next visit and wish you a wonderful day!

Response from Property: We are honored that you enjoyed the hotel's convenient location and had a comfortable and pleasant stay. To become a preferred hotel for our guests, all our staff will work together to continuously improve our services. We look forward to welcoming you back again.

Response from Property: Thank you for sharing your wonderful review.We’re glad to hear the room felt spacious and comfortable, and that the subtle Japanese touches, including the sliding shoji screen doors, enhanced your stay. It’s also great that the quiet rear location contributed to a peaceful experience.We’re pleased you found the walk to Gion and Kiyomizu-dera temple convenient, about 15–20 minutes.Your kind words will be shared with our team. We look forward to welcoming you back on your next visit.

Response from Property: Thank you for choosing our hotel and sharing your stay! We're delighted you enjoyed the convenience of Kyoto and the traditional tatami chairs. We are committed to providing our guests with a comfortable stay. We look forward to welcoming you back again to experience our unique "True Luxury, Just for You" experience.

Response from Property: Thank you for sharing your thoughts.We’re glad you enjoyed a comfy stay and that our simple breakfast hit the spot. We look forward to welcoming you back for another relaxing visit soon.

Response from Property: Thank you for your feedback!We're glad to hear that you enjoyed the hot spring. We appreciate your comments about the breakfast and will take them into consideration as we strive to improve our offerings. We hope to welcome you back for another relaxing stay!

Response from Property: Thank you for choosing our hotel and sharing your experience! We're delighted that you enjoyed our Japanese-style accommodations and excellent location. Convenient access to the subway station and shopping mall is truly a significant advantage. We're also delighted that you expressed your satisfaction with the service and room. We will continue to strive to provide every guest with a comfortable stay. We hope you enjoyed the ice machine and beer selection on the first floor. We look forward to welcoming you back to our hotel and wish you all the best!

Response from Property: Thank you for taking the time to leave us your feedback. We apologize for any confusion regarding the menu format or inclusions for your dinner set. Our dinner set offers a fixed amount of 5,500 yen per guest, with the option of choosing from an à la carte or set menu; it is not a buffet. We understand that there may have been some inadequate information during the reservation process, and we will continue to improve this information. We also regret that you were not satisfied with the room and location. We will discuss your feedback with our team to optimize the experience for future guests. We sincerely look forward to welcoming you back to Kyoto and providing us with the opportunity to provide you with even better hospitality.

Response from Property: Thank you for staying with us and sharing your experience.We're thrilled to hear that you enjoyed our service and found the blend of traditional and modern elements in our hotel appealing. It's great to know that you appreciated the public baths and the unique experience they offer. We're also glad you loved the warm cookie and yukata pajama! Your recommendation means a lot to us, and we hope to welcome you back on your next visit to Kyoto!