Ward, Higashikujo Higashisannocho, 6, Minami Ward, Kyoto City, Kyoto Prefecture, 601-8004, JapanView Hotel Details
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Hotel the M's Kyoto Guest Reviews
4.6/5
Great
298 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(298)
Positive reviews(295)
Reviews with photos/video(77)
Easy to get around(34)
Near shopping area(24)
Convenient for shopping(23)
Quiet & comfortable(17)
Comfortable bed(13)
Would stay again(10)
Many dining options(8)
Friendly front desk staff(5)
Negative reviews(3)
NGAI YAN
Queen Room
Stayed in Apr 2024
Family
11 review
4.2/5
Very Good
Posted on Jun 12, 2024
Great place for stay. Although it is near to the station, we carry the baggages from the station to the hotel took 20mins. The station is large maybe. I enjoy staying there as there is a large common area. However, the room size to so small, but it is common in Japan.
Response from Property: Dear GuestThank you very much for staying at The M's Kyoto from among many hotels.Thank you again for taking the time out of your busy schedule to write this review.We apologize for any inconvenience caused by the small size of your room, but we are glad to hear that you had a relaxing stay with us.We will make every effort to provide you with a more comfortable stay in the future,We sincerely look forward to welcoming you again.We look forward to welcoming you again.M's Hotel KyotoFront Desk
郭双双
Stayed in Feb 2024
Family
29 review
4.7/5
Amazing
Posted on Mar 1, 2024
Location is perfect, 400m walk to Kyoto station, have luggage storage, room was clean just a bit small
Response from Property: Thank you very much for choosing HOTEL The M's Kyoto from among many hotels. We also appreciate your kind review. We hope to have the pleasure of welcoming you back to HOTEL The M's Kyoto on your next trip to Kyoto. HOTEL The M's Kyoto Front desk
Ellim
Double Room
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 28, 2024
Enjoyed our stay in The M’s Hotel. Room space reasonably good, have enough space to open up 1 of our medium luggage and placing 1 medium size empty luggage.
Only the shower place and sink place is slightly narrow.
Like the rest & relax place next to lobby, where guests can chill out after outing with snacks and drinks before heading back to hotel room. Free flow of icy cold water for the warm summer day!👍🏻
Response from Property: Dear Guest,Thank you very much for staying with us.Furthermore, we sincerely appreciate your review.We are very happy to hear that you had a comfortable stay with us.We will continue to make every effort to provide you with an even more comfortable experience.Thus, we hope you will consider staying at our hotel again when you visit Kyoto.HOTEL The M's KyotoFront Desk
C@L
Twin Room
Stayed in Jan 2024
Couples
12 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Hotel is clean and great location. There is Lawson opposite the hotel. Will be back again.
Response from Property: Thank you very much for choosing HOTEL The M's Kyoto from among many hotels. We also appreciate your kind review. We hope to have the pleasure of welcoming you back to HOTEL The M's Kyoto on your next trip to Kyoto. HOTEL The M's Kyoto Front desk
Guest User
Queen Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 24, 2024
Customer service team went above and beyond. The hotel was clean and had everything we needed for a comfortable stay in Kyoto. An easy walk to the Kyoto station. 10/10 would recommend.
Response from Property: Dear Guest,Thank you so much for your wonderful review!We are delighted to hear that our customer service team exceeded your expectations and that you found our hotel clean and well-equipped for a comfortable stay in Kyoto. It's great to know that our convenient location near Kyoto Station added to your positive experience.Your recommendation means a lot to us. We look forward to welcoming you back on your next visit to Kyoto!Warm regards,Hotel The M's KyotoFront desk
Guest User
Queen Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Friendly hotel . Room felt fresh and clean. Location is convenient. I will recommend to my friend
Response from Property: Dear customerThank you very much for choosing HOTEL The M's Kyoto from among many hotels.We are delighted to hear that you were able to relax and enjoy your time in the room. Our entire staff is thrilled by your comments. We would be honored if you choose to stay at our hotel again when you visit Kyoto in the future. We will continue to strive to provide a relaxing environment for our guests and make further efforts to ensure you have a wonderful time. We look forward to welcoming you back again. HOTEL The M's KyotoFront desk
Josephine tan lian geok
Queen Room
Stayed in May 2024
Family
4 review
4.5/5
Great
Posted on May 24, 2024
Location is superb. So close to the Kyoto station. Room was clean and comfortable.
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our location near Kyoto Station and found your room clean and comfortable. Your satisfaction is our top priority, and we hope to welcome you back on your next visit to Kyoto.Warm regards,Hotel The M's KyotoFront desk
Guest User
Double Room
Stayed in Feb 2024
Couples
6 review
4.5/5
Great
Posted on Feb 9, 2024
An average hotel room with comfortable beds, good location near the station, a nice common lounge and very weak wifi.
Response from Property: Dear Guest, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you were able to relax and enjoy your time in the room. We hope to have the pleasure of welcoming you back to HOTEL The M's Kyoto on your next trip to Kyoto. HOTEL The M's Kyoto Front desk
Effy
Queen Room
Stayed in Jan 2024
Couples
4 review
4.2/5
Very Good
Posted on Jan 29, 2024
Great hotel , rooms are clean and good size. Location is within walking distance to Kyoto station
Response from Property: Dear Mr. or Mrs. Effy, Thank you very much for choosing HOTEL The M's Kyoto from among many hotels.We also appreciate your kind review.We hope to have the pleasure of welcoming you back to HOTEL The M's Kyoto on your next trip to Kyoto.Front deskHOTEL The M's Kyoto
Paul Chi Lun
Hollywood Twin Room 2 Single bed
Stayed in Jul 2023
Couples
5 review
3.2/5
Posted on Jul 15, 2023
Worse Wi-Fi service ever.no receiption near bedside and had to sit/stand close to the door.
Drop signal every 10-15 mins.
Location is good ,5 mins to Kyoto station.
Response from Property: Dear Mr. or Mrs. Paul Chi Lun, Thank you very much for choosing to stay at HOTEL The M's Kyoto among many hotels. We sincerely appreciate your evaluation and comments, especially considering how busy you must be. However, we deeply apologize for any inconvenience caused by Wi-Fi service. We value your valuable feedback and will make thorough improvements in the future. We apologize once again and truly appreciate your valuable input. We hope you will consider staying at our hotel again when you visit Kyoto.HOTEL The M's Kyoto Front Desk
Gabriel
Stayed in Feb 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Feb 25, 2024
Good location. Comfortable bed but pillow was too flat. Room quite small for 3 pax
Response from Property: Dear Mr. or Mrs.Gabriel, Thank you very much for choosing to stay at HOTEL The M's Kyoto among many hotels. We sincerely appreciate your evaluation and comments, especially considering how busy you must be. However, we deeply apologize for any inconvenience caused by issues such as Room facilities. We value your valuable feedback and will make thorough improvements in the future. We apologize once again and truly appreciate your valuable input. We hope you will consider staying at our hotel again when you visit Kyoto.HOTEL The M's Kyoto Front Desk
Legoland
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 23, 2023
The queen room was big enough for family of 2 adults and 2 kids. Surprisingly for Japan standards, the bed were big enough for our family. M Kyoto was flexible with our last minute change in itinerary where we arrive one day later and need to extend one day after our initial booking. No cancellation charged. Nice lounge to have packed in meals with the kids. Nice restaurant just a few shops away from hotel. Walking distance from train station. Recommended.
Response from Property: Dear Mr. or Mrs. Legoland, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you were satisfied with your experience at our hotel.Your feedback is invaluable to us, and it motivates us to continue delivering the best possible experiences.We hope to have the pleasure of welcoming you back in the near future.HOTEL The M's KyotoFront desk
Guest User
Queen Room
Stayed in Jun 2023
Solo travellers
3 review
4.7/5
Amazing
Posted on Jul 14, 2023
Location was great, it was very close to the kyoto station. There were a lot of foreign customers. Right next to the mini police station
Response from Property: Dear guest,Thank you very much for choosing to stay at HOTEL The M's Kyoto among many hotels. We're glad to hear that our location near the train station is convenient for you. We will continue to strive to provide a relaxing environment for our guests and make further efforts to ensure you have a wonderful time. Therefore, we would be honored if you choose to stay at our hotel again when you visit Kyoto in the future. We look forward to welcoming you back again. HOTEL The M's KyotoFront desk
Lay Choo
Hollywood Twin Room 2 Single bed
Stayed in Nov 2023
Travel with friends
6 review
4.2/5
Very Good
Posted on Nov 29, 2023
Location near to kyoto station, approximately 6mins walk. You can find 7-11 and lawson along the way and near a shopping mall too. Room size decent but maybe cramped if you are taking big luggages.
Response from Property: Thank you very much for choosing HOTEL The M's Kyoto from among many hotels. We are glad to hear that you were satisfied with your experience at our hotel. We also appreciate your kind review. Your feedback is invaluable to us, and it motivates us to continue delivering the best possible experiences.We hope to have the pleasure of welcoming you back to HOTEL The M's Kyoto on your next trip to Kyoto.HOTEL The M's Kyoto Front Desk
Shaun
Stayed in Nov 2023
Couples
3 review
4.5/5
Great
Posted on Jan 10, 2024
Stayed there during Nov’23. Great location that is just 5 mins walk away from Kyoto Station. Usual amenities were provided at the hotel lobby, and only minimal room keeping was available. Room size was decent. Enough to open 2 huge luggage with space to manoeuvre around.
Response from Property: Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you were satisfied with your experience at our hotel. Your feedback is invaluable to us, and it motivates us to continue delivering the best possible experiences. We hope to have the pleasure of welcoming you back to HOTEL The M's Kyoto on your next trip to Kyoto.HOTEL The M's Kyoto Front desk