Arenal Roca Lodge

Location: The hotel is conveniently located near La Fortuna, offering easy access to taxis and a scenic view of the volcano from the rooms. Parking is available nearby, though some guests noted challenges, particularly with larger vehicles.(based on 2 reviews)

We had high hopes for our stay at Arenal Roca Lodge, but unfortunately, our experience was extremely disappointing and concerning from the moment we arrived. Within just two hours of checking in, our room was overtaken by a swarm of large flying ants, especially in the bathroom, rendering it completely unusable. We initially tried to remain optimistic despite spotting lizards and other bugs in the room. However, the situation became unacceptable when one of us was bitten by a gecko. We reported the issue to the front desk right away, and a maintenance worker was sent to remove a large number of insects—confirming just how uninhabitable the room had become. We felt unsafe and extremely uncomfortable, and ultimately had to leave and find alternative accommodations that same night, paying out of pocket. The conditions were clearly unsuitable for guests, and we’ve since requested a full refund directly from the property. This was a deeply disappointing experience, and we hope the lodge takes serious steps to improve the safety and cleanliness of their rooms going forward.