Hotel Riu Palace Tres Islas

We booked this hotel through Tui. It was given five Ts although there was officially a four star. A place is tired and neglected. The food was unimaginative repetitive and pretty tasteless. Please note the following points : - [ ] No spoon to stir tea in room - [ ] Tea, sugar and milk not replenished - [ ] No one to explain restaurant protocol - [ ] Smoking area not segregated/ stench of smoking everywhere - [ ] No lock on balcony door - [ ] Balcony sliding door very stiff. Needs oiling. - [ ] 2 out of 4 lifts not working at one point and one permanently out of service - [ ] Lifts that were working were old, very slow and, at times, malfunctioned alright just better that we cool down a bit out - [ ] gates to beach left unlocked/ anyone could get in. - [ ] No rules about reserving sun beds - [ ] Staffing levels vary - Half an hour to be served a drink one evening - service in restaurant slow - [ ] Toasting machines broken. - [ ] General decor neglected - flaking paint, peeling wallpaper Air conditioning not adjustable - [ ] Overall, this hotel is tired and how it can be given five Ts by Tui, I really don’t know. I won’t trust Tui’s grading again.

Location location location.Right on the edge of the dunes and a manageable walk to Corralejo town where you’ll find cafés, bars and ‘tat’ shops.I’ve given 4 stars as I wasn’t keen on people sun bed reserving at silly o’clock every morning. Don’t think I’d like to be there in the height of the season, unless you’re a v v early riser then you probably be out of luck.Hotel and the rooms are dated, lots of reviews have commented on that but the food, cleanliness and service is top notch.Always plenty to eat at the buffet and it never looked like it had been rummaged through, somehow it always looked good.If you don’t like lifts then use the stairs, the lifts are slow and the doors don’t open immediately that it stops!!!The beaches either side of the hotel are fabulous and a short walk away is FlowBeachClub, that’s worth a visit or two.Tea/coffee is in the room but no spoons.If you need a spoon then take one from the restaurant but hide it in a drawer or it’s gets taken away(no clue why). Teabags didn’t get replenished either,we had to stock up at breakfast.Water is in the fridge but cheaper to walk to the local supermarket (5mins walk) and buy your own.The bus to town is cheap but be warned, if it’s full then tough, you sit for the next one.And if it’s a Sunday, that wait is an hour.Evening entertainment is ok, depends on your age I guess but it’s not modern music if that’s what your after. Unfortunately the Spa was closed for our visit, shame as we were looking forward to using it. All in all a lovely Spring break

On our way home from a fab week at Tres Islas. Very concerned about renovations before leaving but for no reason. They did not disrupt our holiday at all. Hotel is dated but still lovely and spotless. Staff are friendly and can’t do enough for you. It’s a bit out of Corralejo -TaxiClick was great for taxis in and out - but… the beaches either side of the hotel are absolutely amazing. The sand is white and the seas are blue! Hopefully we will be back x. Special thanks to Sebastian Castillo Rhodes for all his help pre departure- we needn’t have worried x

Been in Riu Palace Tres Islas for the first time and I'm loving it! Food was great, so was of course the location (which was our focal point when choosing where to go). Would recommend!

Staying at the rui palace right this minute . Stay away is my view there's major building work going on cranes noise kangols chainsaws noise is horrendous and the view is right there in yuh face . Hotel is very very dated needs an overall makeover or condemned. It's not a 4 star by all means more like a 2 / 3 maybe . Rooms and lobby areas are like a retirement home the hairdryers are something out of the 1950's . It's run down in all areas my room as a massive stain in carpet as soon as u walk in and mould on curtains and balcony's have seen better days with cracks in them and mine dont even lock . Food is not 4 star by any means some areas of dining room are not to be desired if u look closely in the pics . On the upside the staff are nice and friendly and pool nice and the beach is amazing .drinks are OK. But please stay away if I was you .

If your coming here for a relaxing holiday don't both we were told by tui.that it was having rooms renovated on 6 floor but we wouldn't here anything so we carried on with our booking what a mistake that was .was sold as a five star hotel when we got here major building work the noise is horrendous trying to move hotels extra £600 to move into a lower star hotel even tried to get a flight home early it really is that bad kangoos dust burning sparks fallen by pool no health and safety here