We booked a two-bedroom, one-living room, two-bathroom, one-kitchen apartment. The rooms were very spacious, with a large living and dining room and a small yard. The apartment was fully furnished and equipped with all necessary kitchen appliances, including a juicer. The washer-dryer combo was also provided. The hotel breakfast was good. The hotel's location was excellent, right by the beach. However, the room had a musty smell, and the bathtub design was flawed, causing water to spray everywhere. Furthermore, the hot water supply seemed to be supplied by a boiler, with limited hot water available at any given time; it appeared our room's boiler was faulty, providing only enough for one person to shower. We called the front desk, but due to the New Year holiday, no maintenance personnel were available. The next day, the same thing happened, and no one followed up. We called again, and they said the maintenance personnel might take a long time to arrive, and suggested we shower at the spa. When the maintenance personnel arrived, they said they had adjusted a setting and that hot water would be available in about an hour. An hour later, the water was a little warmer, but not very hot. Overall, the hotel experience was poor. Considering the very high room rate, it's considered a luxury resort hotel. Such basic infrastructure is unacceptable.
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