Lagos Oriental Hotel

Paid for the trip through ******* in september 2024 (6 months ahead). Arrived at the hotel at 6AM to checkin after having 10hrs travel with no sleep with some stop overs. I was told by the helpdesk they cannot honor my booking because last years price is not this years price and they review their prices yearly. I asked the reason why they didnt advise that earlier. They had 7months to cancel the booking but they didnt. They said I need to make a new booking for the 7days and they will give me a discount. I spoke to ******* and it took an 1hr 30minutes to resolved this and I didnt later pay a penny. All staffs asks for money. Toilets were moudly and staffs on the helpdesk call woulldnt help to fix safelock when I had valualble items in it and I called x9 because it got a battery low and wouldnt work.

So so At check-in they didn't find my reservation, then the room was not done. TV is broken, shower takes 15 minutes to be just warm, not got. Room service takes at least 45 minutes (longer at the restaurant/bar). Pro: clean, big space, tranquility, complementary minibar

This was the nicest hotel and the staff was super friendly and professional. Outside dining area is breathtaking.

Rubbish hotel i have ever been, from getting out of the car to the front desk, useless staff not welcoming. Front desk rubbish, the receptionist with name tag Afam, the guy was too rude and arrogant. I came out of the lift to 11th floor and trip bags of rubbish dumped by the lift late evening. My room was dirty and left the way the last guest left with full bin, bed not made water on the floor in the bathroom. When we complained at the reception desk. I was told I was lying. I had to stand my ground before he agreed for my bed to be clean. The hotel should be 2 star not 5.