Northcote

Finally visited Northcote, after a number of attempts. The hotel (Garden Room) and restaurant exceeded our expectations. The friendly but extremely efficient service, from reception through to room service and dining room staff was first class. The dining room experience was exceptional. The only minor criticism I would have is that there was no portage service for taking our luggage from the car to our room.

We were somewhat disappointed with our Gourmet one night break. Having not visited for a few years we had clear expectations of the standards and food offering we were hoping for. The place is looking tired. Our bedroom was in need of a refurb, bed was excellent though! Restaurant toilets somewhat shabby, rust on taps and untidy. The extended tearrce area outside was however really good. The restaurant service was reasonable, the five course gourmet menu was was poor value for money, very small portions, presentation good though. Bar service was slow when we arrived mid afternoon, one bartender dispensing drinks! Attention needed to the portion size of cocktails, served in small cocktail glasses, we recommend not ordering the cocktails at these prices. Things have changed, the kitchen garden is now overgrown and clearly not tended. Snack offerings in the bar area pre dinner were not offered as previously, and the post dinner offerings were poor. I remember small eccles cakes were served at one time. Overall we got the impression that costs are being cut at the expense of customer satisfaction and expectations. A few ideas could be learned from other michelin starred establishments i.e. Moor Hall for wxample. Unfortunately we cannot recommend Northcote as we found it this time hence the low star rating.

From the start the staff were attentive without being intrusive, having character and a sense of humour which made the experience all the more enjoyable. Although luxurious in all details the hotel maintained a sense of place. The highlight was the evening meal with its exceptional food and wine. We are vegan but in no way did we feel it was a problem, even finding a vegan breakfast menu on our table in the morning. We are planning our return as soon as possible.

We stayed here for dinner and overnight on a Gourmet Break. It was as beautiful as we'd expected. The room was perfectly set up with lots of storage, beautiful views. Comfortable bed and well equipped bathroom with lots of space. Tea and coffee making with fresh milk in the fridge and excellent home-baked ginger biscuits. Dinner was fabulous . I was really surprised and delighted that I was able to have a non alcoholic wine flight matching each course, so I was able to fully join in the fun along with the truly excellent food. Beautifully designed executed and served. Our dining experience was really enjoyable. A very special dinner. Breakfast also great. Service throughout really professional and friendly. Wonderful stay, thank you so much.