Summary - Great apartment for families, decent location, but had a rough first half of the stay (construction noise, power trips, AC issue, breakfast/restaurant stock shortages, spa gripes). Guest relations sorted it out properly and the second half was excellent. Solid 4-star, not 5.
We spent 8 nights here with our three kids (11, 7, and 6 months), and overall it was a good trip — but not without some hiccups.
First, the good stuff: the apartment was brilliant. Really modern, loads of space, perfect for a family our size. The pool was a great depth for the little ones to splash about, the gym being open 24 hours was handy for early workouts, and the location's a good one. Staff were friendly throughout too.
Now the not-so-good bits, which mostly hit us in the first 4 days:
There's a big building going up literally 30 metres from the hotel, and it completely blocked our sea view. Worse, the construction noise ran from about 8am to 6pm every day — weekends included, so no escaping it.
We also had the electricity trip in our apartment twice, and the aircon in the main room packed in for about an hour at one point.
Breakfast was hit and miss — quite a few things out of stock, especially on day one. Then one evening at the restaurant, we went to order wine and two of the bottles we wanted weren't available either. Small thing, but combined with everything else it added up.
Over at the spa, one of the treatment rooms had a broken speaker that crackled the whole time — not exactly relaxing. They'd also advertised a 30% discount without mentioning it only applies to treatments between 10am-noon, which felt a bit misleading.
By day 4 we'd had enough of the issues piling up and asked about a partial refund, half-thinking about moving hotels for the rest of the trip. We dealt with Nur Farah Ain Jamrin, the guest relations manager. To be honest, our concerns weren't taken quite as seriously as we'd have liked at first — but to her credit, she and the team then went and properly sorted things out. I won't go into what exactly was offered since I think every situation's different and should be judged on its own merits, but the effort was clearly there, and it completely turned things around. The rest of the stay was genuinely excellent.
So overall — lovely apartment, good facilities, friendly staff, but a bumpy start with maintenance and stock issues that a 5-star hotel really shouldn't have. The recovery was handled well though. I'd call it a solid 4-star.
