liudmilab
January 23, 2026
We had a 4-night stay at this hotel and I honestly can't tell that it was a vacation of my dream.
What was good:
1. Location. The hotel is just 20 min walk from the night market and 10-15 min walk from duty free shops. Also, so many nice restaurants and cafes nearby.
2. Beach. Only 3 minutes walk from the main door. Smooth sandy entry to the water, the hotels' own "sunbeds" and fresh towels. I especially would like to thank the watersports team (they are also beach staff) for the exceptional treatment.
3. Breakfast. An extremely wide choice of western and asian food. No one will leave the breakfast hungry.
4. SPA. Brilliant, just perfect! Unfortunately, I don't remember the therapist's name but trust me, she is a truly magician.
5. The whole hotel territory seems new and cool. Main entrance was nicely decorated for Chinese New Year.
Unfortunately, there are no positive moments anymore.
1. Our room (#926, Junior Suite) was awfully dirty! I attach photos of everything we could notice, but we haven't explored all the possible dirty areas. We booked the room with a sea view but it was completely ruined with dirty windows (they were dirty from the outside). Moreover, our sofa, bedsheets, towels and even curtains were covered with disgusting yellow / brown stains as well. I don't even want to imagine WHAT could leave stains like that. Floor was stained with some brownish drops which I guess, could be blood. The housekeeping staff tried to remove them but couldn't.
2. The front office staff was slow and didn't give any f of what is going on all the time. I lost my shorts (it is my fault, the shorts were blown out with the wind from the balcony) but no one would like to help me for real except the concierge and front office supervisor who tried their best to find my shorts. Seems like that the front office staff don't even talk to each other as all of them always had completely different information. Also, we had the slowest check-out ever. We were short on time as we had to head to the airport, however the staff acted like we have all the time of the world.
3. The pool bar's food was not good at all plus the bar's staff was just as front office's. Slow and unresponsive.
4. There was only one person who does the cleaning per floor which is a wild fact for me. Cleaning was extremely slow and low-qualified just because of this. Plus, we spent our last two days with only one towel per person. Probably we didn't deserve the second one or something. Our room also had a water boiling system, but NO ONE told us about it while check-in. I had to take a barely warm shower at first.
However, I would like to thank security and doormen service staff who were always so nice to us and Japanese restaurant staff and manager who actively helped to find my gone-with-the-wind shorts.
I would not recommend this hotel to stay at before the management would train the front office, bar and housekeeping staff well and deep clean the rooms. The only thing I can tell was 100% great is SPA. So, I guess, you can make an appointment as an outside guest
