Hilton Burau Bay Langkawi Resort

The front desk staff were welcoming and helpful; they even upgraded our room to one with sunbeds and a terrace for our honeymoon, which we greatly appreciated. The hotel is new and clean, and the breakfasts are decent, offering everything you'd expect for a European breakfast (omelets, cheeses, fruits, pastries – all good quality). The hotel also has an excellent spa that I highly recommend. They have a separate bungalow for massages with its own bathroom, shower, and terrace. The prices are reasonable, and the massage was superb (and I speak from experience). There are two fantastic, new tennis courts at the hotel. The beach is clean and spacious, with easy entry into the water and no big waves, making it perfect for families with children. The hotel also caters to adults with an 'adults-only' pool area (a quiet, lovely spot with a good menu). The staff there are responsive and attentive. Highly recommended!

The environment here is great, right next to the Langkawi Sky Bridge, and the food is good too, with a very rich breakfast. The Chinese (ethnic Chinese) head chef is very chatty and wonderful. However, as a newly opened hotel, the service currently has issues, and the facilities aren't quite up to par. When we first arrived, the main pool was under maintenance and only opened on the day we left. When we ate at the hotel's Italian restaurant, after the appetizers were served, we waited a full hour before the main course arrived, only after we prompted the staff. They didn't bother to check on our preferences or schedule at all. Furthermore, some room types are only separated from other rooms by a connecting door, and we could smell cigarette smoke drifting into our room from next door.

The room was great! The service was also excellent! Thanks for the little surprise! I really didn't expect it! You're so thoughtful, I'm truly touched! The coach was also fantastic! I felt very safe! Amazing!