Anonymous User
December 30, 2025
The location of this hotel is outstanding. It is right at the end of the beach, giving the feeling that the entire stretch of sand belongs to you. It is quiet, and ideal for relaxing, especially for families. The rooms are clean and comfortable, although the prices are on the expensive side for what is offered overall.
Unfortunately, the hotel’s biggest weakness is its organisation and internal communication. Apparently different departments do not communicate well with one another. During check-in, there was a long queue at the reception despite five staff members being present, yet only two were actually assisting guests. As a result, we waited far longer than necessary. Only after I told them that they need to help each other out, did they start accelerating the check-in process.
A more serious issue occurred on our third day when the safe box in our room ran out of battery. I informed reception and was told someone would come shortly. After waiting 30 minutes, I called again, then waited another 15 minutes, and finally had to go to reception for the third time. In total, nearly two hours of our holiday were wasted waiting for a simple battery replacement.
The restaurant, however, was a clear exception. Mr Azizi deserves special mention for his professionalism and attentiveness. From the first day until the end of our stay, he regularly checked on us and genuinely tried to help. When I mentioned the safe box issue to him, he was the one who finally stepped in and made things happen. Thanks to his supervision, the restaurant ran smoothly and efficiently. BTW, it’s worth mentioning that breakfast is amazing, with a variety of delicacies.
Sadly, the same cannot be said for the beach bar. Orders were frequently forgotten, even after payment. Waiting 30–40 minutes for drinks and then being told they were simply forgotten was frustrating and disappointing.
Another sign of poor coordination was the bracelet policy. For the first two days, no one mentioned that guests were supposed to wear bracelets. From the third day onwards, security staff on the beach began checking and questioning us daily, which again points to a lack of communication at reception.
The room itself was decent. Due to the humid climate, there was a slight smell, which is quite common in this region and something we also experienced in Thailand, so this was not a major issue.
Overall, I can recommend this hotel for its excellent location and family-friendly atmosphere. However, considering the price and the ongoing organisational problems, I do not feel it offers good value for money. On a positive note, Grab makes it easy to get around, and the main hotspot area is only about 2-2.5 km away.
