Anonymous User
April 12, 2024
The hotel looks nothing like the in the photos. When we got there the pool was closed for renovation, there was a big hole in the ground which did not look safe. The room we booked was a twin bed, there were only 1 bottle of mineral water provided in the room, 1 half used toilet paper and tons of dead insects outside the room. On the second day, the hotel informed us that they have water disruption 9am-1pm and gave us an option to wait it out or to move to their sister residence called Perdana Residence, which was worse than Alia Residence. There were no lights in the bathroom, the AC wasnt working and it was hot, no towels provided in the room. The sofa looked so disgusting with very questionable stain marks. We got to Perdana around 6.30pm, and ended up booking another hotel for the rest of our trip.