Holiday Inn Express & Suites LANTANA by IHG

We stayed 5/29 and checked out 5/31, there was no hot water the whole time during our stay so showering was not possible unless you like 70 degree water which is basically your supply temp in Florida. Staff couldn't help said talk to management. Laundry area had no lights by equipment, room safe didn't work, and thermostat on wall in room didn't work which created its own issues. I really have issues with the no hot water this isn't a home away from home stay with that and temp control in room being half working created issues as all the way by the bathrooms were not cool enough unless you pushed the unit to below 70 which was too cold by the unit. Laundry was coin operated so bring quarters because they couldn't supply $4 worth so we could do our laundry and had to get from local gas station. Breakfast was fine but had to wonder how they washed the dishes that the food was in? Probably why guess had paper plates instead of real plates but I could be wrong.

the hotel had no hot water for showers and they knew there was a problem and still charged like they were fully in service. Also my telephone in my room was broken and would not hang up so it kept making the noise like it was left off the hook I had to unplug it and all these things were brought to their attention and nothing was done. I t was the conversation at breakfast with my fellow guest.

“I was the victim of a theft inside my hotel room. When I noticed that my belongings were missing, I reported the incident and asked the hotel staff about them. However, I received poor customer service and did not receive adequate assistance in recovering my belongings or a satisfactory resolution from the hotel.

Elevator was broken without notice on *******, but our booking was non-refundable. We had to walk up to 3rd floor. Plus, there was roach in the room!

The staff are friendly, helpful and prompt. Would have love a bit more food choices for the breakfast. I did not see cheese or jelly during my stay but the basics were provided. I would have like to have a free bottle water per day as well.

Dirty bathroom. Toilet seat had been replaced and the new one was smaller than the toilet bowl. The shower floor was extremely slick and there was no non stick mat provided. Cover on the shower drain was not attached. I had to put it back over the drain.

I enjoyed my stay and it was well worth the value. I would recommend highly to all my friends. The service and attention I was very professional.

Weather your looking for short or long stay in the Lake Worth area. I would definitely recommend this hotel. Room was clean, breakfast was excellent, staff was wonderful.