9th-16th Floors, Mingzhu Building (Intersection of Yongchang South Road and Gannan Road), No. 69 Yongchang Road, Chengguan District, Lanzhou, Gansu, ChinaView hotel details
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Guest Reviews of Orange Hotel (Lanzhou Zhengning Road)
8.2/10
932 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities8.0
Service8.4
Cleanliness8.3
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All reviews(932)
Positive reviews(862)
Reviews with photos/video(125)
Friendly front desk staff(92)
Convenient for shopping(52)
Classy environment(49)
Easy to get around(48)
Delicious breakfast(28)
Small room size(24)
Perfect for kids(11)
Located in the city centre(8)
Negative reviews(69)
77an
Selected Queen Room
Stayed in May 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Jun 24, 2026
I think it's great! It was incredibly comfortable to stay here, and being right by Xiguan is a huge plus. I really loved it. The transportation is convenient, and the service is excellent. I highly recommend everyone to stay here! Come check it out!
Original textTranslated by Google
Response from Property: 太感謝您這麼走心的誇讚啦!能讓您住得舒心我們特別開心,酒店緊鄰西關,出行逛街交通都十分便利。我們會繼續保持貼心周到的服務,也謝謝您熱心向大家推薦我們,期待您常回來入住!
Guest User
Sunshine Queen Room
Stayed in Jun 2026
Family
7 reviews
3.0/10
Posted on Jul 26, 2026
The facilities are outdated and feel unclean. It's also very inconvenient with only one elevator, so you have to wait a long time to go up and down, which really spoils the mood and leaves a bad impression.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇入住桔子酒店(蘭州西關十字正寧路店)並坦誠分享這次感受。看到您提到設備陳舊、衞生觀感不佳、使用上不夠方便,以及電梯等待時間較長影響了心情和整體印象,我們心裏十分抱歉,也真心理解這給您帶來的失望。您的反饋對我們很重要,我們會認真重視並持續改進,努力把入住體驗做得更舒適、更安心。也感謝您提出寶貴意見,期待未來能有機會以更好的面貌迎接您的再次到來。
Guest User
Loft Suite
Stayed in Apr 2026
Family
1 reviews
2.0/10
Posted on Jun 5, 2026
Absolutely terrible experience. I left my headphones in the room. After checking out, I called the hotel and they claimed they couldn't find them. I specifically told them where they were and asked them to check again, but then I never heard back. Honestly disgusting 🤢
Original textTranslated by Google
Response from Property: 您好,看到評價十分愧疚!咱們酒店針對客人物品遺失,查房發現後都會第一時間電話聯繫寄回。接到您尋耳機的來電,客房人員當即重返房間全方位搜尋,始終沒有找到物品,是我們工作失誤,查找結果沒有及時回訪告知您。後續會規範遺失物品閉環登記,無論是否找到都同步客人,彌補本次服務過失!
Ysbl
Loft Suite
Stayed in Nov 2023
Family
9 reviews
9.0/10
Great
Posted on Mar 22, 2024
I remember having a great time during our stay here because of the location, it’s near the shopping street as well as a food night market just across the street.
This hotel was too smart it took us a while to figure out how to open the lights. Don’t book the loft room if you are traveling with a toddler, he just wanted to keep climbing the stairs 😅 which we decided to blocked off with our luggages.
6/8
Response from Property: Dear guest, thank you for staying at the Orange Lanzhou Zhengning Road Hotel and recognizing and affirming us. Our dedication is the greatest honor for every staff member, and we will continue to work hard to make every customer feel the comfort and warmth of home. We look forward to seeing you again. All hotel staff sincerely wish you good health, smooth work, and success in your dreams!
Gehuaxian8631
Business 2-bed Room
Stayed in May 2025
Family
9 reviews
10/10
Outstanding
Posted on Jun 22, 2025
The hotel is well-equipped, the washing machine and dryer are very easy to use, the front desk service is warm and thoughtful, highly recommended
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your praise and sharing your wonderful experience. Your satisfaction is the driving force for our efforts. We look forward to meeting you again in the vast sea of people.
Guest User
Stayed in May 2025
Business traveller
4 reviews
2.0/10
Posted on Jun 5, 2025
This price brand hotel is really a bit disappointing. The hygiene is worrying. The blood stains on the bath towel are disgusting? ? ? There is a K bar on the first floor. It is very noisy. I live on the 13th floor. The noise is also very loud, not to mention the rooms on the lower floors...
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad stay experience. The disco downstairs is really noisy. We will give priority to high-floor rooms when arranging guests to stay. We will provide earplugs. If you have any questions or needs next time, please feel free to contact the front desk and we will handle it as soon as possible! We will bring you a comfortable stay experience. Xiaoju looks forward to your stay again!
Jianning1965
Selected Queen Room
Stayed in May 2025
Travelling with friends
51 reviews
8.5/10
Very good
Posted on Jun 21, 2025
Generally speaking, it's OK, clean and sanitary. The room is relatively small. Living on the 12th floor in the middle of the night, you can still hear the noise of the karaoke downstairs.
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your praise and sharing your wonderful experience. Your satisfaction is the driving force for our efforts. We look forward to meeting you again in the vast sea of people.
Zhuanjiaochu
Sunshine Queen Room
Stayed in May 2025
Business traveller
139 reviews
2.0/10
Posted on Jun 21, 2025
There is a slow rock bar downstairs. Even if you live on the 14th floor, you will not feel at peace. Usually, they will rock until 5 or 6 in the morning. You will not fall asleep all night. It takes some courage from Fish Leong to live here. For those who have trouble sleeping, I will give you three million.
Original textTranslated by Google
Response from Property: Dear guest, we are sorry to bring you a bad stay experience. We will deal with and rectify the problem you reported. We look forward to your next stay after the rectification.
hij&HiJ
Selected Queen Room
Stayed in May 2025
Business traveller
260 reviews
10/10
Outstanding
Posted on Jun 22, 2025
The hotel environment is elegant and pleasant, and the decoration is simple, stylish and atmospheric. The location is excellent, travel is convenient, and the surrounding facilities are complete. The Ctrip booking experience is very good, the price is reasonable, and the cost performance is super high.
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your praise and sharing your wonderful experience. Your satisfaction is the driving force for our efforts. We look forward to meeting you again in the vast sea of people.
Guest User
Loft Suite
Stayed in Mar 2024
Other
2 reviews
10/10
Outstanding
Posted on May 1, 2024
The reception service at the hotel is good, the rooms are clean, and there is a snack street downstairs.
Original textTranslated by Google
Response from Property: Orange is a natural, comfortable and fresh stay environment. We believe that guests are family members and provide meticulous neighborly services. It is a warm hotel. Friends who like it can recommend it to their relatives and friends to come to Orange to experience the most considerate service.
Guest User
Selected Queen Room
Stayed in Mar 2024
Family
11 reviews
10/10
Outstanding
Posted on Apr 14, 2024
The room is OK😊, but it may be because of the old city, it is a bit smelly outside, and I dare not open the window. Opposite the hotel is the snack street night market! Every time I come to stay, the service is as good as always!
Original textTranslated by Google
6/8
Response from Property: Yesterday, we chose to thank you for our chance to meet; today, we choose to thank you for your kind attention; tomorrow, we will continue to thank you for your affirmation of your stay. Thank you, dear friend! Thank you for your strong support for Xiaoju, your selfless love for Xiaoju, your hard work in clicking on Xiaoju, and your heartfelt attention to Xiaoju.
Xiangchuankuchadeyu
Selected Queen Room
Stayed in Feb 2024
Business traveller
63 reviews
6.0/10
Posted on Mar 6, 2024
My usual practice is to give good reviews if there are no major flaws, but there are two things about this Orange Hotel that make the living experience not good. One is that the air conditioner is located at the bottom edge of the window, very close to the window. I didn't notice it at first, and I didn't find the source of the noise until the loud noise of the air conditioner woke me up in the middle of the night. At this time, the noise started to keep coming up, up and down, and I couldn't sleep. The second is that the room is not powered by card insertion, and there is no smart Xiaodu voice. There are no power switches on both sides of the door of the room. You have to grope in the dark to enter the room at night, which is very inconvenient. Other things are still OK. The location is very good. The snack street of Zhengning Road is downstairs, and the Zhongshan Bridge of the Yellow River is more than ten minutes away. The subway transportation is also very convenient. I hope the shortcomings can be improved.
Original textTranslated by Google
6/7
Response from Property: Dear guests, we are very sorry for bringing you a less than perfect stay experience. Regarding the noise and switch problems you reported, we have arranged staff to make timely corrections. We look forward to your next visit~
Guest User
Business 2-bed Room
Stayed in Jan 2024
Family
4 reviews
5.5/10
Posted on Mar 5, 2024
The hygiene is really average. The room is not big, but the location is quite advantageous. There is a lot of hair that has not been cleaned. If you bring children, it is not recommended to choose this hotel
Original textTranslated by Google
Response from Property: Dear guests, we are very sorry for the imperfect stay experience you had. Regarding the hygiene issues you reported, we have communicated with the room manager and made rectifications. We strive for perfection and look forward to your stay again!
AD🎸 🎸 🎸 ~Mr. Xia.
Selected Queen Room
Stayed in Feb 2024
Couple
1 reviews
10/10
Outstanding
Posted on Mar 23, 2024
Good hygiene, beautiful environment, excellent service attitude, worth staying
Original textTranslated by Google
Response from Property: We are very happy and touched that you have recognized us so much after staying in our hotel. We will definitely not let you down! Orange is your safe haven other than home. Thank you for meeting us. In this vast sea of people, we hope that warmth will continue to be passed on.
Guest User
Business 2-bed Room
Stayed in Mar 2024
Travelling with friends
7 reviews
10/10
Outstanding
Posted on Apr 20, 2024
The room is clean and tidy. The front desk service is good.
Original textTranslated by Google
Response from Property: Dear guests, your satisfaction is our wish. Thank you very much for your love and praise for our Orange Hotel. Your detailed and thoughtful comments are the greatest motivation for partners! I wish you happiness every day and a prosperous career!