North Binhe East Road No.1 (Beibinhe Dong Lu), Chengguan District, Lanzhou, Gansu, 730046, ChinaView Hotel Details
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Crowne Plaza Lanzhou Guest Reviews
4.7/5
Outstanding
2713 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2713)
Positive reviews(2669)
Reviews with photos/video(528)
Loved the view(211)
Classy environment(206)
Friendly front desk staff(155)
Delicious breakfast(153)
Perfect for business trips(59)
Great swimming pool(18)
Luxurious(17)
Delicious buffet(16)
Negative reviews(44)
Nicole Bernadette Hodnett
Crowne Plaza Deluxe Yellow River-view Room-King Bed
Stayed in Nov 2024
Solo travellers
89 review
4.5/5
Great
Posted on Dec 21, 2024
Great,excellent and will visit again when I have the chance.
Response from Property: Dear Valued Guest, Thank you for sharing your comments, our hotel staff strive to make each stay as pleasant and comfortable as possible and your recognition for our service gives us a big encourage. If I can be of assistance to you, please contact me directly.– General Manager of Crowne Plaza Lanzhou Ms. Grace Wang
Muhammad Bilal
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Apr 2024
Business travellers
15 review
2.7/5
Posted on May 3, 2024
Old hotel , room was not clean, toilet was broken
Response from Property: 尊敬的賓客,非常抱歉給您帶來不好的入住體驗,希望可以與您聯繫,對我們的服務進行補救。無論是哪個方面,我們都虛心聆聽您的寶貴意見,我們團隊也真誠期望,您能給予我們改進的機會。祝您身體健康,工作順利。再次感謝您的寶貴意見,也希望您給予我們改進的機會。—蘭州皇冠假日酒店總經理 . Grace Wang
Pulayadeerkamanpizheng
Crowne Plaza Executive Yellow River-view Room-Two Beds
Stayed in Jan 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Very good service
Response from Property: 尊敬的賓客,您好!感謝您選擇蘭州皇冠假日酒店並給予我們詳細的入住反饋。酒店將不斷提升服務質量,帶給您更多的欣喜體驗。我們真誠的期待您下一次入住。——蘭州皇冠假日酒店總經理 Grace Wang
Datouhappy
Crowne Plaza Deluxe Yellow River-view Room-Two Beds
Stayed in Dec 2024
Family
77 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Crowne Plaza Lanzhou is located in the center of Lanzhou city. The river view room has a view of the Yellow River, and the scenery is very beautiful. The hotel's breakfast is very rich, and the beef noodles are super delicious. Remember to ask the chef for a few more slices of beef. The room is spacious and grand, and it is recommended not to spray perfume.
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Response from Property: 尊敬的賓客,感謝您的信賴及肯定。十分榮幸得知您在此度過了一段愜意舒適的旅行時光,同時很高興收到您對酒店位置和房間等方面的認可及好評,使我們倍感榮幸。我們會將您的評論與團隊分享,並在今後的工作中一如既往地堅持皇冠品牌服務標準,爭取帶給每位賓客超越預期的入住體驗。再次感謝您的分享,真誠期待您的再次光臨。——蘭州皇冠假日酒店總經理 Grace Wang
Guest User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 30, 2024
It's a off-season trip, and this hotel is awesome. It's as warm as home, and it's very quiet. There are many delicious places to eat around after a short walk. You can overlook the night view of the Yellow River at night. My family and children are also very satisfied. The high-quality hotel accommodation experience adds a lot to the whole trip!
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Response from Property: 尊敬的賓客您好,非常榮幸您選擇下榻蘭州皇冠假日酒店並獲得滿意的入住體驗。很高興在酒店員工賓至如歸的待客服務下,讓您獲得了十分滿意的入住體驗,離店後留下了深刻的印象。酒店地理位置卓越,緊鄰馬拉松公園。酒店秉承皇冠假日品牌精髓,全體員工緻力於為賓客帶來家外之家的的舒適體驗。再次感謝您滿意的體驗分享。真誠期待您的下一次酒店之旅。——蘭州皇冠假日酒店總經理 Grace Wang
Anonymous User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Stayed in Nov 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The hotel is very close to Gansu Grand Theater. The hotel also took the initiative to upgrade the room. It is close to the Double Festival and has a great atmosphere. Qu Ying, the front desk, has very good service! I will recommend it to my friends! I will stay here again next time!
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Response from Property: 尊敬的賓客您好,歡迎入住蘭州皇冠假日酒店!感謝您百忙之中對我們的工作做出評價!酒店所有客房皆為黃河景房,讓您足不出户即可欣賞到壯麗的黃河夜景,也希望這美景讓您的心情更為舒暢,也希望安靜整潔的住宿環境,讓您的旅途更為舒適安逸。衷心恭候您的再次光臨!—蘭州皇冠假日酒店總經理 Grace Wang
Guest User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Stayed in Nov 2024
Family
14 review
4.7/5
Amazing
Posted on Dec 22, 2024
The lobby service Xiaobai Xiaoqu is very responsible when checking in and out. Helped with luggage and changed rooms, and thanked them for their patience. The room view is very good. Facilities need to be improved.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您選擇蘭州皇冠假日酒店並給予我們詳細的入住反饋。我們很高興看到您對我們酒店員工以及專業服務的認可和讚美。您的好評是我們不斷前行的動力。酒店將不斷提升服務質量,帶給您更多的欣喜體驗。我們真誠的期待您下一次入住,歡迎品嚐我們不同餐廳的美食和美景。——蘭州皇冠假日酒店總經理 Grace Wang
Xujianglu
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Nov 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Dec 21, 2024
The check-in and check-in were very good. The room was large, clean and soundproofed. The room had a view of the Yellow River and welcome fruit was given. In particular, Wang Qian and Nan Yuqiao in the lounge provided very good service, attentive and patient. Thank them very much.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇下榻蘭州皇冠假日酒店並留下您的好評分享!一流的住宿環境與高品質服務是我們一貫的目標與追求,也非常感謝您對酒店的至高稱讚,您的褒獎亦是我們前行的最大動力。正如您感受到的,我們致力於為每一位賓客帶來優質的服務體驗,再次誠意致謝,期待您的再次光臨!—蘭州皇冠假日酒店總經理 Grace Wang
feiyunshi
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Nov 2024
Business travellers
15 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The room is clean and tidy, the space is large, and the view is beautiful! The surrounding food street is very convenient.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,非常感謝您選擇入住蘭州皇冠假日酒店,並抽出時間對此次入住體驗做出滿意的評價。能得到您的認可,是對我們工作莫大的鼓勵,也是我們前進的方向。且酒店440間客房均為河景房,讓您足不出户就可欣賞到壯麗的黃河景觀。歡迎您再次光臨蘭州皇冠假日酒店,祝您生活愉快!—— 蘭州皇冠假日酒店總經理 Grace Wa
Yaojingdeyanlei00
Crowne Plaza Executive Yellow River-view Room-King Bed
Stayed in Nov 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The hotel service is very good. Xiao Su from the concierge department took me to see the room and carefully introduced the room and Lanzhou's food street. The front desk was also very enthusiastic. The leaf shape of the piano in the lobby is also very unique. Lanzhou is developing very well now.
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Response from Property: 尊敬的攜程賓客,您好!非常開心得知您對我們的服務滿意,您的好評是對我們最大的鼓勵與支持。您對員工的表揚我們會及時分享給團隊,激勵員工為賓客提供更加至臻貼心的服務,誠摯期待您在不久的將來再次光臨我們的酒店。祝您生活愉快!——蘭州皇冠假日酒店總經理 Grace Wang
Guest User
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Nov 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The room was very warm, the service was very thoughtful, and they also gave us exquisite welcome fruits. The view from the room was also good and very quiet. There was a large bathtub for bathing, and the bedding was good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您入住蘭州皇冠假日酒店,並對我們的服務給予好評,我們也將會把這份稱讚傳達給部門同事,激勵他們做的更好!作為洲際集團旗下高端商旅酒店,我們注重每一位賓客的入住體驗。不論是商旅或是度假,我們都希望為您提供細緻周到的服務,為您的旅途平添一絲美好的回憶!再次感謝您的肯定,願不久的將來我們能再次相遇!—蘭州皇冠假日酒店總經理 Grace Wang
Anonymous User
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Nov 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Because of the recent popularity of "Lan Hatton" in Gansu, I came to Lan alone for the first time. As soon as I stepped into the hotel front desk, I drank the warmth sent by the duty manager, Manager Wei - the local hot winter fruit soup, which made me feel warm in a strange city. Then I met the front desk Yao Shuhui who warmly and sweetly checked me in. Because it was my first time in Lanzhou and I was unfamiliar with the place, I asked about the local food and the way to "Lan Hatton". The staff member Xu Wenhu patiently recommended food and location to me, and also gave me a map for guests provided by the hotel, and helped me enter the location on the navigation so that I could see it at a glance.
You can see the Yellow River at a glance when you enter the room, and the night view at night is really great.
I can also clearly feel the enthusiasm of the staff when I check out today. The concierge brothers are also enthusiastic to help with the luggage, which makes me feel very cordial!
There are Gansu-style fruits as soon as you enter the hotel, and the ginkgo leaf decorations in the lobby feel very creative-"Silver for you", three lives with apricots!
I have time to prepare to come and experience it in summer!
Original TextTranslated by Google
Response from Property: Dear user, hello! Thank you very much for your high evaluation in your busy schedule. Guest satisfaction is our constant pursuit. As a high-end business hotel under InterContinental, Crowne Plaza Lanzhou has always adhered to the group's service concept. We are dedicated to providing you with an excellent stay experience and are committed to creating an "outstanding hotel loved by guests". The breakfast buffet at Crowne Plaza Lanzhou offers a variety of Chinese and Western food options. Our greatest pursuit is to gain recognition. Thank you again for your affirmation and recognition of our service. All the hotel staff look forward to your visit again! —— Grace Wang, General Manager of Crowne Plaza Lanzhou
Kujukeaizi
Crowne Plaza Superior Yellow River-view Room-Two Beds
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The hotel's service is very considerate. There were many people checking in that day. The front desk upgraded the room considerately. Zhang Nan and Xiao Xu were very patient and helped me change the direction of the room. I felt the warmth of home. As a result, my mother's mobile phone fell into the original room when I changed rooms. Miss Wei Caixia also helped to deliver it. Thank you!!! The service of Crown is really amazing
The hotel environment is elegant, giving people a quiet and comfortable feeling. The room is spacious and bright, the layout is exquisite, and the details reflect the hotel's care.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,我們十分開心您在蘭州皇冠假日酒店度過了美好的一段旅程,我們為我們的服務和環境能給您帶來美好的入住體驗而感到自豪。再次感謝您給予酒店滿分評價,我們會繼續努力為所有賓客提供優質的入住體驗。期待與您再次相遇在蘭州皇冠假日酒店!—蘭州皇冠假日酒店總經理 Grace Wang
Lingzi8913
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Oct 2024
Business travellers
45 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Crowne Plaza Hotel is one of the better reception hotels among high-end hotels and is the first choice for business travelers. The hotel is right by the Yellow River, and you can enjoy the beautiful scenery of the Yellow River from the room. The hotel has a variety of breakfasts. Choose this hotel when you come to Lanzhou for business travel. Practice tells me that this choice is correct.
Original TextTranslated by Google
Response from Property: Dear guests, welcome to Crowne Plaza Lanzhou. Thank you very much for your love and praise for our hotel! The hotel stands on the north bank of the Yellow River, adjacent to the Gansu International Convention and Exhibition Center and the Marathon Theme Park. The hotel has always adhered to the service concept of InterContinental Group and strives to provide every guest with a comfortable and caring stay experience. Whether you are on a business trip or a trip, this will be your best choice and will definitely be worth the money. We sincerely look forward to your visit again in the near future! —— Grace Wang, General Manager of Crowne Plaza Lanzhou
Haidaxiao
Crowne Plaza Superior Yellow River-view Room-King Bed
Stayed in Oct 2024
Business travellers
31 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Today, I would like to especially thank the hotel for its service! I went out of town in the morning and checked out. In the afternoon, I received a call from a beautiful room service supervisor, saying that she left a blue shirt for me after checking out, so she put it in the concierge for me to pick up when I return to Lanzhou. It was really a home service, considerate and thoughtful, thank you 😊
In addition, the beautiful lady on duty at the front desk last night also upgraded the room for me to see the Yellow River view. I really appreciate it! Li Lu, the duty manager, and Xiao Su from the lounge were also enthusiastic in service and delivered fruits to my door.
Thank you! Thanks to you all! 👌👌
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇蘭州皇冠假日酒店並給予我們詳細的入住反饋。我們很高興看到您對我們酒店員工以及專業服務的認可和讚美。酒店將不斷提升服務質量,帶給您更多的欣喜體驗。我們真誠的期待您下一次入住。——蘭州皇冠假日酒店總經理 Grace Wang