Punta Engaño Rd, Mactan Island, Lapu-Lapu City, Cebu, 6015, PhilippinesView Hotel Details
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Dusit Thani Mactan Cebu Resort Guest Reviews
4.2/5
Very Good
216 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(216)
Positive reviews(200)
Reviews with photos/video(112)
Awesome stay(70)
Great swimming pool(53)
Friendly staff(51)
Nice sea view(23)
Tasty food(16)
Has an infinity pool(14)
Perfect for business trips(11)
Great location(10)
Negative reviews(16)
Mai0718
Deluxe Twin Room with Sea View
Stayed in Feb 2025
Family
7 review
5.0/5
Outstanding
Posted on Mar 22, 2025
Excellent service. Great food!
We had a blast during our stay. Booked two deluxe ocean view rooms for our stay. What you see live, in person is greater than the pictures.
The weather wasn’t that sunny on our stay but everything was still great! Would definitely book here again!
6/7
xtyn
Club Superior King Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
I recently stayed at this hotel and had a fantastic experience! The breakfast buffet was the highlight of my stay—there were so many options to choose from, catering to different tastes and dietary preferences. Whether you prefer a hearty meal or something light, there’s definitely something for everyone.
The hotel also offers various scheduled activities, which add to the fun experience. My personal favorite was the foam party, though I believe it’s only available on weekends or specifically on Saturday nights. If you’re around during that time, it’s definitely worth joining!
As for the room, it was absolutely the best—spacious, clean, and well-equipped with everything needed for a comfortable stay. However, it does come at a higher price, but the quality and comfort make it worth it.
Another great feature is that the hotel is pet-friendly, which is a big plus for those traveling with pets! Just note that there is an additional fee for bringing your furry friends.
Overall, I highly recommend this hotel, especially for those who enjoy good food, fun activities, and a comfortable stay!
Response from Property: Dear Xtyn,On behalf of the staff and Management of Dusit Thani Mactan Cebu Resort, we would like to thank you for taking the time to post a review of your experience with us. It´s a pleasure being your host during your visits and we are very glad to know that you had an amazing stay. Our staff will be satisfied to know your kind consideration for their well-done job, and it will be inspired to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We sincerely look forward to welcoming you back to provide you with the exceptional quality and service that characterizes our brand and resort.Graciously yours,Laurent Betourne (Mr.) General Manager
Anonymous User
Deluxe King Room with Sea View
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
We really enjoyed staying here! Thanks Dusit for allowing us safe and enjoy all of your facilities. 🥰
6/7
Response from Property: Dear Valued Guest,Thank you for taking the time to share your unforgettable experience with us.We are delighted that you liked your stay at our hotel, as it has always been our ultimate objective to ensure that our valued clients receive the best services that they deserve. Rest assured that we will forward your good words to our management staff.We look forward to your next visit soon! Best Regards, Laurent Betourne (Mr.) General Manager
lovelynsepe
Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 21, 2025
we love the views i will love to recommend it to all my friends so peaceful and calm not crowded and the food in the bar in benjarong are great also and the service the cebuanos are all sweet and smiley face they are all hospitable
Response from Property: Dear lovelynsepe,Thank you for taking time to share your feedback following your recent stay with us at Dusit Thani Mactan Cebu. It was truly wonderful to hear that we managed to meet with your expectations and we are extremely pleased to hear that the team looked after you well. I will certainly convey your kind compliments with the entire team.We are looking forward to welcome you back soon.Sincerely yours, Laurent Betourne (Mr.) General Manager
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Here’s a more detailed and broader version of your review:
"The hotel provides an incredible sunset view, perfect for unwinding after a long day. The staff are exceptionally friendly, accommodating, and responsive to any requests, making the stay even more enjoyable. The property is well-maintained, with clean and tidy rooms that are inviting and comfortable. There’s a pleasant, fresh scent throughout the hotel, adding to the overall positive atmosphere. A highly recommended place for a relaxing stay!"
Response from Property: Dear Guest,Thank you for choosing to stay with us at Dusit Thani Mactan Cebu and for sharing your feedback.It was overwhelming to read your wonderful feedback and we appreciate your kind compliments. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team.On behalf of the entire team, we thank you for sharing your experience and we look forward to welcoming you back in the near future.Graciously Yours, Laurent Betourne (Mr.) General Manager
Beverlykatiekate
Deluxe Twin Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 18, 2024
Nice sunset view
Good service
Very accommodating receptionist
Relaxing place
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
5 review
4.0/5
Very Good
Posted on Nov 17, 2024
The hotel itself is beautiful. It has pacious and clean rooms, the pool is amazing, and the view is really relaxing. It is a bit difficult to get to though because it is quite far. I also did not like the breakfast buffet much; I have had better in other hotels.
Response from Property: Dear Guest,Thank you for sharing your experience with us.While we strive to make your stay a comfortable and an enjoyable one, we cannot forego of any unmet expectations. Still we are thankful for bringing these matters to our attention. We are constantly improving our services to meet your needs and satisfaction.We truly apologize for the inconvenience you had experienced with regards to the food options, On another note, I’m thrilled to know your family got to experience all the wonderful things in our little paradise like our rooms and our pools.Graciously Yours, Laurent Betourne (Mr.) General Manager
BUYANBAATAR
Deluxe Twin Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 24, 2025
So comfortable resort, service is very good
Response from Property: Dear Buyanbaatar,What a wonderful response to hear from you! First of all, we thank you for taking the time to share your positive review. Your kind words are enough to motivate us more to provide our valuable guests and clients with the excellent quality of services that they deserve.Secondly, we would also like to express our gratitude for choosing our hotel as your main provider of leisure and relaxation. We are more than glad that we were able to satisfy you and made your stay an unforgettable one. We assure you that these will be shared with the management staff so that they will also be aware of your compliments.We look forward to your next visit and we hope to see you again soon.Best Regards,Laurent Betourne (Mr.) General Manager
りゅうななや
Deluxe King Room with Sea View
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 28, 2025
This is awesome hotel!
Response from Property: Dear Valued Guest, Thank you very much for taking the time to share your perfect experience here with us. We strive to provide the best experience to all our guests and we are pleased to have met your expectations. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. I’m so thankful for your kind recommendation as it gives us confidence in our product and service. Once again thank you and please come visit us again very soon here at Dusit Thani Mactan Cebu Resort.Graciously yours,Laurent Betourne (Mr.) General Manager
PCH
Deluxe Twin Room with Sea View
Stayed in Sep 2024
Travel with friends
22 review
3.7/5
Posted on Oct 20, 2024
Location is a bit far from other hotels but the service and amenities are not good as it should be
Response from Property: Daer Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your great comments about our hotel and we agree as well that some aspects of the hotel needs improvement. We are now looking into how we can further improve our hotel facilities and we hope to see you again on your next visit here at Dusit Thani Mactan Cebu Resort!Sincerely yours,Laurent Betourne (Mr.) General Manager
notverycreative
Deluxe Twin Room
Stayed in Sep 2024
Business travellers
2 review
3.0/5
Posted on Oct 19, 2024
Didn’t realize phone system in room was down until I tried to call for more water and an extra hand towel (they only give ONE). Even when I tried to call front desk from my own phone, no one answered. It wasn’t till next morning that I went to front desk to tell them, that they said they would sent someone to check. I’d hate to think what would happen if it was an emergency. A pity, views from the property were serene.
Response from Property: Dear Valued Guest,We are very sorry to read that your experience did not meet your expectations. Please accept our most sincere apologies.At Sofitel, we strive to provide a superior service experience for every guest; therefore your feedback is very important for us and we will address the inconsistencies of our team members.Please rest assured that I will share your comments will be addressed, and the appropriate measures will be taken to prevent future occurrence.Thank you and looking forward to welcoming you back soon.Sincerely yours, Laurent Betourne (Mr.) General Manager
Anonymous User
Deluxe King Room with Sea View
Stayed in Jul 2024
Couples
19 review
4.5/5
Great
Posted on Aug 13, 2024
Relaxed vibe, but the food was not up to expectation as most of the food smelt like it was fried in old oil. Another problem is that the menus presented on the website did not match the prices that were in the hotel. Although San Miguel draft was on the menu the hotel did not have it on tap, only bottled. However the hotel has a great location, a great infinity pool and the staff are all extremely friendly and pleasant.
Response from Property: Dear Valued Guest,,Thank you for taking the time to tell us about your experience at the Dusit Thani Mactan Cebu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Dusit, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Laurent Betourne (Mr.) General Manager
Tarryn Sa
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
12 review
4.0/5
Very Good
Posted on Aug 9, 2024
Room is really big and beautiful. The view from the pool is beautiful. The service from the sports bar is very slow. The location is a little far from the city but if you just want to stay at the resort and relax then it’s not a problem.
6/7
Response from Property: Dear Tarryn SaThank you for choosing Dusit Thani Mactan Cebu and for sharing your impressions.As service is one of the key values of our company and we strongly believe that customer comes first, we are truly disappointed to hear that you were not completely satisfied with your recent experience with us.We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our Dusit Thani service and quality.On the other hand we thank you for pointing out our amenities such as the rooms and our infinity pool.Sincerely, Laurent Betourne (Mr.) General Manager
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
If given a chance I want to visit again,
But only one thing I was disappointed, when we had a dinner at Thai restaurant, the chef of I don’t know it was their manager, got angry with the staff and made some noise at the kitchen, it was unprofessional .
The guests got their attention, it was a good food and so good staff, good services, but only that stupid chef is not fit to work on that very good hotel .
Thanks for the warm welcome!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We have addressed this straight away to our employees and escalated it to all concerned departments for immediate action to ensure that this incident is not repeated againWe sincerely hope that despite the mentioned inconveniences caused you will still consider allowing us to prove you that we can offer gracious hospitality to youSincerely, Laurent Betourne (Mr.) General Manager
J A G
Deluxe Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Super nice. 💖🤗
Response from Property: Dear JAG,Thank you very much for your positive response. It is with pleasure to read that you enjoyed the facilities and amazing services provided by our team. Your positive feedback will definitely be shared with them as well with the entire team.We look forward having another opportunity to welcome you back in the future.Graciously yours,Laurent Betourne (Mr.) General Manager