Xiaozhu
March 25, 2025
The room was too dark, and the flush toilet button was not working. It was incredible that we had to pay 5 euros for room service when we called to request fork and knife to be delivered to the room. We were two people staying for two nights, and the waiter only changed one bath towel for us on the second day, and did not replace the used toothbrush and shower cap. Such a high-end five-star hotel really needs to improve its service quality!
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