Arrived at the hotel at 9 am. The check-in lobby has some self-service kiosks for check-in and check-out. Because I needed to combine two bookings, a staff member told me to scan a QR code and do it via the app. I found both bookings in the app, but couldn't check in, so I went to queue at the front desk (she initially told me to use the app, making me think it was self-check-in only; I should have just queued up from the start, but the setup didn't make it look like a check-in queue). While waiting in line, a staff member walked by and I asked him again; he said I needed to go to the front desk to combine the bookings. Queued for about 15 minutes.
The front desk staff was helpful overall, but I caught her rolling her eyes when I asked for clarification on the charges lol (I just asked one question because the resort fee and deposit were charged as a lump sum, but the deposit is calculated per night).
Left a US phone number and was told I'd get an SMS when the room was ready so I could self-print a key card. But by 6 pm, I still hadn't received it when I got back to the hotel. I asked a staff member and was told I could queue in the in-house guest line, which saved me from waiting in the very long regular check-in line.
I stayed in the Studio Tower, which is relatively far from the lobby, but acceptable. I stayed at OYO the night before, and by comparison, this place felt so much better—trendy, clean, and tidy. However, there were no slippers in the room. I happened not to bring any this time (I usually always have a spare pair in my luggage), but I called housekeeping and they brought some up. The room didn't have any complimentary bottled water, or at least I couldn't find any.
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