1. I booked a room with breakfast, and the reviews said it was great. But after I checked in, they temporarily closed the breakfast service and offered us free à la carte meals. After I got back home, I found they overcharged me by more than 1000 RMB. They also didn't send me the bill as requested, just saying the extra charge was a $150 deposit that would be refunded later. After repeated communication through the platform, I finally saw the bill, and it showed a deduction for breakfast fees. This whole situation was deceptive, unreasonable, and chaotic, as you can imagine. I'm still trying to get my breakfast refund.
2. We booked a Sphere-view room. The hotel has high and low zones, and when we checked in, the front desk politely told us the view from our room was 'excellent.' We were pretty happy about that. But upon entering the room, we found ourselves in the low zone, in the second-to-last room down the corridor from the far end of the Sphere. We had to literally lean out the window at an angle just to catch a glimpse. Looking back, that front desk smile now seems so fake and malicious. Aside from the terrible service, everything else was just standard for a five-star hotel, nothing impressive. For several thousand RMB a night, it was 'standard and regulated' to have no water, no slippers, and no toothbrush. My review: Choose with caution.
Original TextTranslation provided by AI