Iberostar Waves Creta Panorama & Mare

No slippers no straws because of the hotel is eco friendly also the spa has a heated javmcuzzi but 25€/1 hour and the heated pool is not heated is just an indoor pool

This review is from people travelling as a couple aged 28 and 30. We arrived very early morning to the hotel and we were checked in by a man who went through what felt like every piece of information he had to offer. We also got slapped with 100 euro payment for room tax, now we're novices when it comes to going away and knew we would have to pay something but didn't expect 100 euro for 2 weeks. Upon arriving at the room we had a bungalow, which faced the sea. The view was lovely and they were easily accessible. The room was very clean and tidy, and the bathroom was very spacious. Very good shower, and couldn't fault this. The fridge was stocked with drinks (however this isn't ever refilled). Towels are supplied daily and beds are changed when you leave the card on the bed. One day we lost ours, went to reception they contacted house keeping and this was done with no issues. They also brought us another card for the rest of our stay. Beds are comfortable and love that you get two pillows each- also fluffy pillows I may add. Food & restaurants are good! When we checked in we were told to book the bbq a few days in advance which we did and it was delicious. However we were not told that you could only go once a week, so we foolishly went twice in the first week then were only left with the main buffet. I find it odd that you need to book for this every day, but suppose it allows for numbers for catering purposes. There is a lot on offer, some nights are better than others but there is defo something for everyone. Zorbas near the pool is very nice for lunch time and we often went here most days. However a hidden gem is Star Cafe which is near the beach. Their sandwiches are unreal and unfortunately we found this near the end of our stay. Drinks round the pool are served in small plastic cups like most places. However, on a night in the bars thankfully they're in a glass and not made ridiculously strong, so can be enjoyed. (For someone nearing 30 having drinks served in plastic cups on a night is awful, give me a nice glass please) There is entertainment around the pool but the reps aren't pushy. They're actually lovely. The night time entertainment at the theatre can't be commented on as we didn't go to any. There was often singers and bands on at the main bar, which the seating is out on the terrace and had such a nice vibe we didn't leave it. There are multiple pools around the hotel and extra lounges on the grass area. There are lounges down at the beach. They do state that around the pool if you leave the bed unattended for longer than 45 mins they remove the towels. I don't know how true this is, but I hope this is enforced as nothing worse than bed hoggers, when they don't sit at them. 45 min is more than enough time to pop off for a drink, meal or even a little afternoon siesta. The grounds of the hotel are lovely and well maintained. Very clean and lovely views. Overall we had a fab time, and defo would consider coming back. It was a

We have stayed at the Creta panorama many times over the past 10 years. We have many happy memories visiting here. The location is beautiful. Panormo village near the hotel is just lovely. However, we did feel on this visit that the hotel was not quite up to the same standard it has been in the past. The hotel was extremely busy. We found meal times were really chaotic in the dining room. There were a group of young kids that enjoyed chasing each other around the tables, lovely to see kids having fun but not when people are walking around with glasses and plates. As always, a great selection of food at the buffet. However, I did find most of the hot dishes were luke warm, not something I've noticed in previous years. The changes with the set evening meal in Zorbas I found really dissapoining. In previous years it has been an a la carte meal. It is now a buffet for starter and dessert and a choice from the menu for the main course. The mains were fish, pork steak or a vegetarian burger. I am vegetarian but on that evening, there were no veggie burgers available. I had a few things from the buffet, the same as what I could have had in the main restaurant. In the past it felt like a nice treat going to Zorbas for an a la carte meal, but not this year. It is the staff that make this hotel. Doris at the calypso bar is just wonderful, always so nice to see her happy face every year! She is a real asset to Creta panorama. The two ladies working at the star cafe are excellent, always smiling and chatty. The spinach pie at star cafe is so good! The animation team work really hard. We enjoyed a few evenings at the theatre watching the shows. Great to see Simone, Toni and Matea again. Overall we had a nice break but it just didn't quite match previous visits we have had at Creta panorama.

We had a lovely stay at this hotel, travelling with elderly mums. Check in was long winded and after a long journey you could do without filling in forms. Surprised that the government tax is €7 per room per night and i think that paying for the safe is another cost which a four star hotel should include. The hotel grounds are lavish, we were disappointed that the Lavish restaurant was closed, this was not advertised on either the hotel website or the BA holiday website. The views were fabulous and the cleanliness of the grounds was very good. Preferred one of the quiet pools, rather than the main pool. The greek restaurant open for late breakfast or lunch was good, eating in the restaurant in the evening was very limited, with one main course to choose from plus a buffet. The snack bar on the beach done superb gyros and pizza slices. Many of the staff were extremely good, Maria by pool, John in restaurant, Sasha in the evening bar, all the above were brilliant and an assets to Iberostar. Room cleaning was okay, had much better, as glasses often not taken away. The buffet was good, lots of choice, however if the restaurant states 2130, they do not seem to replenish and often with a 2030 sitting, we missed out on dishes. The wine was horrible and we actually brought a white and a red, one night. The cocktails were good though! I would recommend this hotel.

This hotel has an absolutely wonderful staff team from the humblest new member of staff up to and including the hotel manager and in fact they simply are one team with the ethos of being helpful, friendly, welcoming and determined to ensure every customer has an excellent holiday experience. We have just completed our 14th visit and as a traveller with a disability and mobility issues I can only say that the staff showed great consideration and empathy in ensuring these issues were secondary to having a great holiday, for which I thank them. Our accommodation was lovely, clean and comfortable, well-maintained and with great views, which most rooms have. Food was very good with plenty of choice at breakfast and dinner and lunches were more than adequate whether in the main dining room, the main pool cafe/bar or even the snacks at the seafront Star Cafe, and all served with a smile, even if they are self service. All inclusive customers could also book Zorbas restaurant once per week and/or the barbeque at Lavri's on the same basis both of which are well worth a visit. During the day there are a number of mainly salt water pools to choose from, with a variety of activities around the main pool provided by a tireless Animation Team. There are plenty of sunbeds, now with 'reservation restrictions' around the pools plus many more around the site so you will always find one , if not quite where you want it. Each pool has a nearby cafe for soft drinks and limited alcohol during the day plus there are two artificial bays where there is safe swimming and sunbeds and beach space. One such bay is below the Star Cafe with its snacks, beverages and limited alcoholic drinks. The main bar is by the Lobby, with its external balcony seating, internalseating and experienced bar staff and waiter service. It serves a wide range of local alcoholic drinks as well as somepremium ones and beverages if required. There is entertainment most evenings either on the balcony area or indoors if necessary and is usually very good. The nearby Calypso Bar stays open for a further hour until 01.00 and provides beers and cocktails as well as music and a dance floor and like the main bar is staffed by fabulous and experienced staff who add to your enjoyment. The grounds are colourful, floral and well maintained throughout the year adding to the beauty of the place. On most evenings there is entertainment in the main outdoor theatre from either a professional act or more commonly from an Animation Team of great energy who may not be professional dancers or entertainers,butyou wouldnot notice at times as they put in so much effort to get it right. Overall you can expect a lot here and you will not be disappointed providing you make use of every opportunity and see everything in an open and holistic way.