The Oread Lawrence, Tapestry Collection by Hilton

Walls are super thin. Managed to drown out other noisy guests with AC fan. Slept amazing! Enjoyed amenities in room and in lobby.

Check in pseudo friendly, not genuine. Waitresses in restaurants very helpful and friendly, no other interactions. Check out had no person at desk

Great location, hotel needs some work We boomed the The Oread based on recommendations from friends who had visited. It is conveniently located on the KU campus and is a picturesque building. However, the rooms are dark, sparsely furnished, and sterile. Lighting, carpet, some wall decor, and comfortable seating in the rooms would help. The staff was friendly and helpful. Our heat/ac unit was very loud when we got to our room, and Esperanca at the front desk was responsive and sent Engineering to address it. When the unit could not be promptly fixed, we switched rooms. Overall, there seemed to be some deferred maintenance. In addition to the heat/ac issue in our first room, the front automatic doors to the lobby were out of service, the tv remote and ice machine on our floor didn’t work properly. We were also disappointed to find the restaurant and bar were both closed on the day of our arrival. It is also annoying that guests are charged an extra $25 to park, when there isn’t an alternative to the hotel garage, given their location on campus. We likely would stay elsewhere, if we return to KU/Lawrence.

They messed up our reservation. I was charged for various things that I did not purchase. I was charged twice for parking. And the Manager Jonathon banged on my kids hotel room door. Woke up my small child and yelled at my teenage daughter when my room was directly next door. Then proceeded to tell me and my bf that we had an extra room that we didn’t pay for which we did not have and told us there was an “African American child” in the room. I or my boyfriend don’t have an “African American” child. He was rude and very condescending. He scared my kids and refused to take any responsibility for behaving that way in front of my kids.

Unfortunately we were not notified that the hotel was under major construction, lobby freezing & no restaurant or bar available, entrance dirty & limited guests to a back room was unacceptable and we should have been warned and certainly not charged regular rate let alone a higher one, given the conditions; no supervisor or manager responded to our complaints at front desk, nor did Hilton reply to many texts and emails as well

This hotel has been going through a long, painful remodeling. I checked out early — and gave a night that I had already paid for — because it was so chaotic when I stayed. Noisy, big parts of the place closed, etc.