Hotel le Cilaos

We went there with my husband, total disappointment. Small room, no air conditioning, bathroom in poor condition. Fortunately the bedding was good. In terms of catering, I had no words, worthy of a cafeteria and not a 4 star (uncooked rice, tomato pasta, dry and tasteless chicken… To summarize, move on. You can find 3 star hotels of better quality.

We stayed here for 2 nights on our tour of the island. One of the best accommodations. Pool - great view - friendly staff - very good massage. Dinner O.K. We ended up going out for pizza. Breakfast was excellent - everything you could wish for - the only exception was the scrambled eggs in a large pot - nobody needed that and just didn't taste good. Definitely a recommendation. The point deduction is due to the uncomfortable bed. Mattress completely worn out, so that both slip in the middle (in our room)

The staff are relatively friendly...but do what they can. The service is clearly not that of a four star! Arrived in the room (neither terrace nor balcony!) the light does not work. They change our room. The latter has a small terrace, which is better. but... the bathroom is in the bedroom, in full view of pool users. there is indeed a thin curtain... but the second is absent. The card system with the glass door key attached to it, what a hassle! As soon as we are going to open or close the door, the light is cut leaving us in the fenoir! Regarding meals, on Saturday evening, all-you-can-eat buffet; nothing to say. Sunday morning breakfast, ditto. On the other hand, on Sunday evening it is "service on the plate"; a little "shaved", and for a "gastronomic menu" it will be necessary to iron: salad of gizzards with dates (...) without vinaigrette or very little. Filet of spearfish or roast pork; no better than at "Gégé". For dessert, a homemade cake with a scoop of ice cream... The next morning, same thing: no buffet. When we question the staff, who are moreover very friendly, we learn that the receptionist has been there for a week; she seems a little lost... As for the "butler/waiter", he is a mechanic and was hired quickly just like that to pay for his driving license. He is dressed in a white shirt crumpled out of his pants and he is wearing blue sneakers... The icing on the cake: after the Sunday evening meal, at 10:15 p.m., we find the doors closed to return to our room. the reception is closed (even though it is supposed to close at 11:00 p.m.) and the interior or exterior doors are closed. we have to call the waitress to lead us to our room by another access. The four stars seem well usurped. We nevertheless had a pleasant stay in pleasant surroundings.

Very happy with my stay at the Cilaos hotel which offers beautiful infrastructure with spa and massage parlor. Very comfortable bed, excellent restaurant, very quiet hotel and close to the city center. The staff are charming and provide good advice for hikers. I highly recommend this establishment.

Hôtel 4 étoiles, proche de la mare à joncs, doté d’une piscine extérieure chauffée à 30•. Restaurant et bar sur place, ainsi qu’un spa (sauna, hammam et jacuzzi) avec possibilité de massages d’une durée d1h ou d’1h15. Consultez leur site internet : il y a régulièrement des offres intéressantes, comme ce fut le cas pour nous en ce week-end pluvieux, après réouverture de la route aux 400 virages, suite aux éboulis récents.

Hotel très calme j'aime bien j ai passé un très bon moment j aime bien le carrelage et le miroirs dans les escaliers comme un compte de fée les tableaux racontent l histoire de Cilaos les non sur les porte .l hotel mets en place des ventilateurs vue le changement climatique.la cheminée a l entré top