Guest User
July 13, 2024
My experience of using this apartment-hotel was filled with stress and aggravation, when it should have been relaxing and restful. I booked a ‘Grande Studio with balcony’ for one night. Upon arriving at the accommodation after a 6 hour drive, I could not get in. I rang the contact number and was told that I needed to collect the key from another Roomzzz hotel down the road a couple of miles away. WHAT? So, you book a room here, but have to collect a key from another hotel down the road? How does this make sense to anyone? It is frankly ridiculous. I questioned the sanity of this with the person I was speaking to and she said that I should have had an email advising me of this. I did not, nor was I made aware of this fiasco arrangement before booking. After 6 hours driving, I loaded my luggage back into the car and went to the other hotel, queued at their front desk and was issued a key card. I then had to get drive back to the hotel and unload (again). The accommodation was OK in itself. I certainly wouldn’t book a balcony room as its just a tiny trip outside an opening door with views of the car park and run-down/derelict buildings. There is no way I can recommend staying here. Stay at the Roomzzz down the road maybe, at least you can turn up and actually get into the hotel and into your room. They need to think long and hard about guest experience and how they managed Roomzzz Headingly. I for one, won’t ever trust using the brand again and will not be back.