Guest User
February 12, 2024
Booked this as a surprise for my partner as a birthday treat. Whilst the main part of the stay was amazing I do feel like there are some things that fell short of a 5 star stay and for the amount of money I paid. We stayed in Lutine, which is stunning. But for £450 for one night I expected more. The outside bath area is very run down. The sofa was mouldy, the candles rotten and rusty, and didn’t work, the bath mat was absolutely saturated and stunk I felt sick walking on it with bare feet, some caps were missing off the jacuzzi jets which made it extremely sharp. There was no bubble bath or anything out there as shown on the pics and you can’t take them out of the bathroom as they’re screwed into the shower. In the bathroom the shower gel pump was broken and you couldn’t get any product out. You don’t even get complimentary bottles of water, they’re chargeable. Everything in the mini bar is chargeable. Having stayed in hotels in this price range before you tend to get more complimentary touches. There is a jar of m&m’s which I didn’t touch as you’ve no idea who else’s hand has been in there previously. Not hygienic. There is no parking, we had to park in a multi story a 5 min walk away for £15 for 24 hours despite there being a completely empty car park next to the building. These small things aside, the hotel building is stunning, everywhere smells amazing, staff friendly. The room has great potential & I feel like with a few touches it could be 5 star, it just fell short unfortunately. It felt a bit worn down & unloved for the price I paid.