Ramada by Wyndham Leeds East

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!

Great place to stay, unfortunately had hair on floor and no shower gel, wasn't topped up. This is minor would still recommend

I could not fault it, they said hotel offer early check in which I think details should be added on this for others to know

When I arrived, the hotel had no record of my reservation, fortunately, they had a room and let me stay. In the morning they advised that the booking had not appeared on their system.

Location : near service area such as food restaurant Room : clean and large

Great place for a night’s stopover. Great location, just off the motorway and easy access to Leeds city centre. Clean and comfortable hotel with good amenities. Online check in makes things so much easier without queuing on arrival, all round a good place to stop

Nice clean hotel. Pretty quiet and in a good location for a stopover

You have to ask for a room Dean for multiple nights. Not advised to do this on check in, poster advising Thai not visible, signs to hang on door handle on room asking for this not visible. Travelled with two infants, told nothing to could do for room clean that day therefore piles of nappies … won’t stay again. Too low standard for what was Ramada standard historically. Disappointing.

This is a very good 'budget' hotel conveniently located for Leeds and the M1. Rooms are a good size with a comfortable bed and the bathroom has a decent shower. The hotel and the room are clean and the staff are friendly and helpful. The only (minor) negative is that the lighting in the room could be a bit brighter. Overall a great place to stay