Mansio Suites The Headrow

Building works right outside the room window! Very very loud all night, states room is soundproof but we could hear even a quiet conversation outside! Very uncomfortable pillows so had a very poor sleep both me and my friend were up at 3am unable to sleep. Not being made aware you have to pay £200 when you arrive which is taken straight from your bank and can’t refunded for 5days! Not just a hold on the card it’s actually taken! Directions difficult to follow on googlemaps, took us to the wrong place with the address on here. The rooms do look beautiful and we’re all very clean but just really let down with the noise and income pillows.

We stayed here for one night whilst seeing Simply Red at the First Directors Arena which is just over 5 minutes walk away. The apartment was a very spacious one bedroom with a very large comfortable bedroom, large well equipped lounge kitchen area with large flat screen TV in both bedroom and lounge. Shower Room with Molton Brown toiletries. The whole apartment was completely spotless and well presented with all crockery and cutlery neatly set out on the table in the kitchen, snacks of crisps and biscuits and coffee pods for the coffee machine with milk in the fridge. Microwave and cooker and hob with everything available to prepare your own food. Clean towels and bathrobes are all supplied. Friendly and helpful staff at reception. We would certainly recommend staying here and would definitely return again if we need to be in the area.

Very disappointed with our stay. Customer service was terrible! The receptionist was eating a bag of crisps whilst booking us in. The rooms were very dirty and shabby! Needs a refurbishment. Glasses were dirty ,lots of dust,shower door was leaking water. The worst place I have ever stayed.

Wonderful city break Lovely apartment, in a great location, with wonderful friendly & helpful staff.

Absolutely terrible experience and service. Room was filthy, chewing gum left in sink, dirty underwear from previous guests left in bathroom, dust everywhere and rubbish left under sofa. Staff were no help, took days for them to reply / offer a partial refund which we still haven't received and am now having to dispute this with my bank to try and get our money back.

Very comfortable Very comfortable, well presented and well equipped apartment. The only small issue is the mould/mildew in the shower area which we appreciate may be down to the use of eco friendly products but it does spoil the presentation of the shower area