Hotel Royal

Wonderful hotel but front desk staff could be a bit more attentive. I left my only warm jacket and called about two hoted after check out while still not to far and asked the front desk to check the room for my jacket. They said it was not turned in and would check and call of they find it. FIVE DAYS LATER they call to day they found it in the room. By that time i purchased a new jacket since I didn’t hear back. Now they want my credit card to send it to me. This is not what a expected form a five star hotel. Truly disspointed.

Great location with fantastic views

We had a very good stay. It was off season so the personnel treated us like royalty. And we didn’t have to compete for attention. Clean and large room with everything we needed. The only small complaint is that the premises were overheated. The radiator was turned off in our room and yet we had to keep the window open at all times. Overall great two days at this hotel and we wouldn’t hesitate to return again…and again

Our room on 5th floor (top floor) had a fantastic view! Absolutely incredible to go on the balcony and see the Mont-Blanc! Unfortunately you can forget nearly everything else. I wonder, how this hotel could still manage to keep 5 stars… such a pity actually, they need to invest and renew it (lift with grafiti, carpet with holes, cracked paint of the wall in the bathroom peeling away…) . The person who decorate the room must be blind, never seen in a 5* hotel with this lack of good taste, TV like in the 60’s… Service? That is unknown. Reception guys (at least 2 of them) did not even bother to greet when you come. You have to greet first as a customner! (Remember officially 5 stars!!). Breakfast: level boarding school and you can not have it outside. At least the young ladies of the breakfast room were really sweet. Such a pity, to let this hotel die…

Great service. Great location and services for ski trip

The hotel staff couldn’t do enough for us. We were all doing Wild Strubel mountain races, which means we all came into the hotel at funny times and in terrible states of exhaustion, and they were absolutely lovely and helpful and caring! Good, water, taxis to the airport. Nothing was impossible! And the food, especially the pasta (made by Italians), was delicious. All staff speak many languages.