"La Borieux service"

"Appalling. Dirty, bed linen awful, beds awful, bathroom antiquated, no room service when requested. Surly unhelpful staff. Room too hot. A terrible experience"

"Took my Girlfriend for a meal recently, and was allocated an 8.30pm slot despite the place being fairly deserted when we arrived early at 8.10pm on the off chance they’d take us early which they did. Upon ordering drinks & our food as we were just finishing our starter (about 8.50pm) my mobile starts ringing, who’s phoning me in the middle of my date you ask? Yes it’s the Lerwick Hotel, asking why I haven’t turned up for my 8.30 booking, and this is me sitting in their dining room! The incompetence is staggering and ruined the whole vibe of our date. Needless to say a half hearted apology and some waffle about a table booked for someone else didn’t cut mustard, and we never even got as much as a complimentary drink for the embarrassment as I told the server that I was just that. The food was ok, nothing tremendous I might add, but would I go back, not sure I would. Also to end things off the lad taking our payment couldn’t work out the half of £64.50, I rest my case…generally very disappointing experience."

"Location environment service is very good, nothing to say! The interior style is relatively old, but the sanitary condition is very good and the stay is very comfortable. The hotel's breakfast is very rich and delicious, and dinner is very convenient. Outside the window is the sea and the island opposite. The other side of the hotel is a hiking area. It is also very convenient to visit museums and shopping."

"I had a short stay in the queens in lerwick. I honestly couldn't get better customer service. To name drop. Sam. Absolute star, all that I could ask for, recommendations on local pubs, food and locations. Couldn't have more positive compliments for this man. Top notch. So friendly and welcoming, as soon as I arrived he was passing the hallway and suddenly stopped and welcomed me in."

"Excellent Guesthouse. Very clean, tidy & comfortable. Ryan is very knowledgeable and a great source of local information. The breakfasts are fabulous and prepared to your request (crispy bacon!). The kitchen area is in full view of the breakfast room and it was spotless! Perfect. There's a good selection of breakfast options to choose from. Ryan and Anita's team: Linda (mum), Kelly and Madison are lovely and really happy & helpful. The cosy ambience of the breakfast room for us fostered lots of chitchat with the other guests and we learnt of other things to go and do. Our room was well kept, nicely recently decorated and clean shower room. Good supply of towels and shampoo, shower gel, conditioner. Well stocked coffee and tea tray plus fresh milk everyday in the mini fridge. Bedding was all clean and fresh. Carpets spotless! Location is everything. The guesthouse is in Lerwick with good restaurants close by (literally a few minutes walk away). Use Ryan's recommended ones. The Guesthouse is a stones throw from the Brassay ferry and the birdwatching boats (highly recommend Phil Harris' 2.5 hour excursion). There's a lovely elevated patio area at the back of the guesthouse and one evening we bought a bottle of wine from a local shop and sat there and had a very good haddock & chips bought from the local chippy a mere 50m away. A great way to finish our stay! PS Lerwick is very quiet, so no late night noise. Also car parking is very close by."

"Great location. Very clean and private. Peter was a very helpful host."