Baumanière - les Baux de Provence

I would like to express my high appreciation for the beautiful hotel. The location and amenities were absolutely wonderful. While it's common to stay in expensive and modern hotels, the breathtaking surroundings of your hotel set it apart. Receiving such exceptional quality of service in such a stunning setting truly made this stay remarkable. The restaurants on the premises exceeded all expectations, offering not only exquisite cuisine but also an atmosphere that perfectly complemented the overall experience.

Everything has been done to have an unforgettable experience : from the service to the room, the restaurant (Oustau) and the staff, we had a really beautiful week end. The location is stunning, the hotel very well maintained, our room was very comfortable and a strong attention to details to make it even more luxurious. La carriere des Lumieres visit suggested by the front desk team was also very nice. Thank you and Bravo!

L'Ousteau de Baumaniere is a mythical destination in French cuisine. Set in the other worldly moon like bauxite mine region of Les Bau de Provence, the main building/restaurant is nestled into the surrounding valley. Three Michelin star chef Glenn Viel has brought new youthful treasures, while also continuing traditional dishes of Chef Charial, and his Grandfather who originally started L'Ousteau after the War. Excellent cuisine, superb service, and one of the most extensive wine lists in the world. A truly exceptional dining experience.

We stayed at Baumaniere for three nights - 8th - 11th Sept 24. Baumaniere was one of five Relais and Chateaux properties that we stayed at on our two-week tour of Provence. It was the worst by some considerable margin. When you pay over €900 per night, you expect a certain quality, which, sadly, Baumaniere lacked. To be clear, there were no absolute disasters, although our evening meal at The Cabro d'Or was akin to visiting the Circus. I shall try to provide an overview of why we felt let down. The hotel is divided into two areas, 750 m apart and not connected in the way you might expect. Most resorts of this type are easily navigable, with signs and footpaths allowing easy access to the areas that you may want to wander to. The hotel does offer a shuttle that will take you from one area to the next, and whilst it was efficient, it was a pain to have to use when a stroll might have been preferable. I should say that our room was in the old/original building, the same building that houses the 3-star Michelin restaurant. There were other rooms in this building, too. We felt that little to no attention was paid to guests who stayed in this area. Indeed, I suspect that the hotel is fully focused on the Michelin Restaurant to the detriment of those staying in the building. Guests staying in this area of the hotel have no reception, no concierge, absolutely no one. If you want to see a staff member or have a face-to-face, you have to travel (via shuttle) to the reception 750 metres away. I am aware that villa resorts work in this way, but this is a hotel in the traditional sense of the word. We had to hop through puddles outside the front door daily. There must have been a leaking plant watering system, which nobody bothered to fix; it was just left...predominantly because nobody ever bothered to attend the area. The seating in our room was very uncomfortable and pretty scruffy. Other than a nice view, it had no redeeming qualities and was probably worth half of what we paid. When checking out, I always try to provide feedback (good or bad). I met the charming owner of this third-generation family-run business, who listened attentively to my concerns and made all the right noises. She also provided us with a bottle of Champagne as a "sorry," which was greatly appreciated. To be honest, we still felt a little short-changed after spending well over €3000 for three nights and one dinner. In summary, I can't help feeling that someone at this property is asleep at the wheel. It has lots of potential but failed to deliver. Caveat Emptor!

We stayed for three nights to visit Arles and Saint Remy de Provence. Super friendly and motivated staff. We were up graded to a suite. Great swimming pool area with bar services, tennis court and gym. The landscaping is beautiful. We visited the two restaurants. Both very recommendable. The 3 Michelin Star is an experience. We didn’t like the wine paring. Your are better of getting a nice bottle of Bordeaux.

A beautiful hotel with friendly and competent staff. Food and wine simply delicious. Very conveniently located.