Mercure Hotel Amersfoort Centre

Cleanliness: Guests consistently praise the hotel for its cleanliness, noting that the rooms are neat and well-maintained. The overall environment is described as clean and zen-like, contributing to a pleasant stay.(based on 5 reviews)

It is not good... Invasion of privacy and lost my shoe covers. I booked a room on 27-10 at Mercure on and my friend booked for next day. When we checked in at the first day, we informed the circumstance to the reception. She clearly said that it could be the same room for 2 nights, hence we have no need to check in again and change a room after one night stay. However, we found our room in a mess when we came back at 28th night. Our personal bags are opened and filled with stuff that we put outside the bag, which is, without Our permit!! They opened Our bags full of our private stuff even without telling us!!! My friend's teethbrush and slippers are put together, face to face. What's more, I found my rainy day shoes cover missing. I called the reception on 28-10 and she told me that she would inform me next day morning. But When we checked out there is still no information. And the girls at the reception has changed so I had to explained the whole thing once again. They asked for my email address and said that they would send email to me as I need to leave. But, until now, there is none in my mailbox.