FairBridge Inn & Suites - Lewiston

Was not able to stay with Fairbridge in Lewiston due to a back injury that occurred the morning of the first day of a reservation for a 2-day stay. Even though it was too late to cancel the reservation, I attempted to once I had arrived home late the same day, hoping the extenuating circumstances would at least gain me a credit for one of the two days. No dice. Lesson learned, and being in business myself, I fully realize that there must be rules that managers and team members must follow to ensure the sustainability of a business; however, there are also exceptions to those rules if extenuating circumstances occur and are reasonable and legitimate.

I think the maids need to ask if a guest is in need of anything, when they don’t have to clean the room daily. I know that they didn’t ask at all . So the guest is then responsible to ask for extra towels or toilet paper. It only takes a minute to make sure the guest has enough towels & anything else.

Toilet was stopped and started running all night. Front desk person late night was a little bit rough around the edges. Asked for a credit card "in case we thrash the room." It was myself 59 and my 85 year old mother. Not sure what type of people they're accustomed to? Lobby and elevators dirty carpet etc. when I mentioned the toilet another guest was missing a shower curtain. Broadly a little scary. Pool photo 100% misleading.

First room we were put in the hot water didn’t work, no soap bars or shampoo in the bathroom. Moved us into a new room the next morning, hot water worked but the tv didn’t work.

EVERYTHING!!! The staff, from the General Manager to the cleaning staff were exceptionally helpful and knowledgeable in regards to anything we needed!!! The inn was very clean including the entire property. The General Manager was not afraid to get in there and get the job done including but not limited to cleaning up the outside smoking area!!! It was very refreshing to see an upper level staff member doing a job that would be for housekeeping!!!

They called and cancelled shortly before we arrived and weeks later have failed to refund us. The next day they were still advertising they had rooms to rent.