Hotels Near Harbor Mall in Lihue

Honestly, I had high expectations for this location. I did get an email after I booked this hotel that there would be inconveniences from certain construction work. When I arrived the property is beautifully manicured. Staff were friendly and cordial. At my room I walked in and no bed. Wasn't the same picture as what was on the web site. Just a couch but thought there was a next room. Nope. Turned out it was a ”Murphy bed” Never slept in one, wasn't shown how to get it out of the wall. but I figured it out. Danger, It is heavy and for someone a bit more disabled, if it did fall on me, there would be no one around to help. First you have to remove all the couch pillows (all of them). then you have to re-arrange the two coffee tables to the side of the room. You pull down on the small knobs and hold the bed with your shoulders while you lower it. You will have to reach up with your arm to bring the iron rod over the end of the bed. This rod is the brace footing for the front of the bed. You must do this before it is lowered to the floor. After that, you can untangle the mattress. The pillows are in the closet so you have to fetch them. I was worried it would be another futon experience, you know hard uncomfortable. For me, because I am disabled, It would of been nice to have assistance. The phone in the room was difficult to figure out and did not work properly. When I finally got a line to the valet the intercom sounding voice was hard to comprehend. I couldn't call using my phone because there was no cellular service from my room. Overall, the hotel is dated. A once magnificent hotel when built is aged, carpet aged, furniture aged. I hope the upgrade includes a total hotel refresh and just not the pool area. I would recommend they put in the description of the rooms it is a murphy bed. To me personally, this was not acceptable and I worried about my own safety while manually moving a large wooden wall panel down that was heavy. I wouldn't book this room if I had known. I don't know how many rooms at this hotel had murphy beds, but please mention this in your room descriptions. I would rather see a regular bed frame in my own opinion and my own wellbeing because I am disabled. Secondly, when swimming my room key got lost. I noticed it when I was deep into the hotel at my room. There are no service phones anywhere on my floor (3rd) to call for help. Remember, no cellular service. I had to re-walk to the other side of the property to the reception desk to ask for replacement key. They wouldn't give me a replacement unless I had a physical ID.Everything was in my room. I walked back to the other side of the property back to my room.Security met me at my room to open my door so I can go in and get my DL. Is there an alternative way to get replacement keys like face recognition on your phone, implement remote key from your app (hilton does) or a better method? Not recommended for people with disabilities if there is a murphy bed. Beautiful proper

To celebrate our 30th anniversary my wife and I planned a trip to visit Oahu, Kauai and the Big Island during September 2024. After spending a week at the Royal Hawaiian and then Disney’s Aulani resorts we traveled to Kauai and stayed several nights at the Royal Sonesta. Since this was a special occasion I didn’t mind spending a lot to experience the best of what Hawaii has to offer. Unfortunately, I did not find that experience at the Royal Sonesta. The first sign that our time at the Royal Sonesta was going to be far different than the other deluxe resorts was when we arrived at the main entrance. When we arrived another guest was being assisted with their luggage and partially blocked the driveway so we waited behind them. About 4-5 minutes passed and none of the bellmen acknowledged us or attempted to direct us to where we could be assisted with our luggage and valet of the vehicle. When another vehicle arrived behind us one of the bellmen ignored me but waved for the other driver to pull up. After the other vehicle had passed us the bellmen assisted them but neither he nor the other bellmen acknowledged us so I drove up and stopped near the bell service desk. Even though I was right in front of several bellmen who were not assisting other guests none of them welcomed us or offered to assist us with our luggage or valet our vehicle. Unfortunately this left my wife, daughter and I to carry our luggage through a service corridor and down an elevator since luggage is not allowed on the escalator which takes you to the check in desk. The appearance of the resort overall was nice but the design was a bit dated and the common areas were not well cared for. The resort staff were helpful, but not exceptionally friendly or welcoming when not involved in providing a service. If you’re planning a special trip and looking for a special experience and superior service I’d suggest looking to another resort.

Our family rented 7 different condos for wedding. Each one was different decorated and layout - the Banyon was perfect. Location is excellent - close to airport, ABC Store, etc. Walk to beautiful beach, stroll along the path near Marriott and Dukes - at night tiki lights . Had 2bed/2bath for my husband and 2 adult sons. It was a nice separation. The kitchen had dishwasher, coffee machine, pots, silverware, plates, microwave, refrigerator - we cooked breakfast. Able to see the Disney Wonder from pool area - very nice - pool area has BBQ, showers, bathrooms (didn’t use but were in good condition). Parking can be tight at times, but we always found a parking spot near by condo. Enjoyed the chickens. There are fancier places to stay - but much more expensive with parking and resort fees - for the price - Great stay - I would come back.

The service is impeccable, the environment is beautiful, and the facilities are complete. The hotel is very close to the airport and only arrives at the hotel after the golf course. The hotel lawn is maintained daily, there is a self-service barbecue grill, the terrace is large, and the view from the terrace is charming. Place, the view is very charming, like a beautiful landscape painting, it is worth staying again

The hotel is quaint and calm—away from hustle-and-bustle of Lihue proper. Pros: Solitude. Beautiful lush mountains and the view is gorgeous. Scenic overlook on way to hotel. Pool towels available. Staff very courteous. Linens and bath towels changed daily. Microwave and fridge/freezer. Target and Costco are close a couple of miles to stock up fridge. Live music in evenings was a very pleasant touch and musicians were great. Shout-out to Sheldon Espina. Cons: Don’t let the pool photo sway you as this is a dated hotel and needs work. Our room had broken louver shades, rusty and dust-covered lamp. Very run-down dirty bathroom. I am a stickler on a clean bathroom and this did not come close. Mirror cabinet very old and swelling/peeling /decrepit on the top. Cabinet under sink dirty and gross. Fixtures and curtain rods old and rusting. I had to wipe down the shelf above toilet fixture before placing our toiletries and extra towels there. Mildewy shower curtain. Bathroom curtains dirty and need to be discarded. Air conditioner loud. Continental breakfast: Juices were sugary drinks. (Actual fruit good, however). One coffee maker out of order for the entire week. No pancake or waffle maker or breakfast meats . Fyi you should rent a car to get back and forth for an extended stay. Uber is costly.

We went here twice for breakfasts during our stay in Kauai........can't beat the food, service or prices! Both times we were seated immediately even though the restaurant was very busy. My French Toast and Sausage was good (ordered it twice!).....they were out of the sweet bread that was supposed to be the main ingredient, but all was fine with the usual white bread. My spouse tried their pancakes and omelets........both with Spam as his side dish..and he enjoyed both. The servers use carts to set the tables/deliver food/clean tables........VERY quick & efficient! Definitely a very popular spot for locals!!!!!!!

I booked 3 rooms for my family - including 2 adult children and partners. Rooms comfortable and modern and cool and with a comfortable bed. Lots of pool area and plenty of seating around the various pools. Loved the ambiance of the pool area. The hotel backs onto the largest beach we saw on Kauai. The beach wasn’t suitable for swimming when we were there but it was great for walking. Can’t wait to go back.