Super 8 Hotels in Lincoln

Long story on finding this place, it's a bit off of I88, but we liked it so much on trip going to Denver, we reserved it for our trip back from Denver. Clean, bed was comfortable, and there's an IHOP very near! Hadn't had IHOP in decades and it was really good. We'd learned to request rooms away from pets and they were very accomodating.

While I can't speak for the actual accommodations I can speak for their customer service. I 1000% do not recommend booking this motel. I had booked a two night stay for a military drill weekend. The night I was flying out my flight ended up being delayed and then cancelled at 8pm so I could not get to Lincoln. I immediately called the motel and advised them my flight had just been cancelled and that I would not be able to make it and needed to cancel the reservation. I was told they would not cancel as it was within 24 hours of the reservation. I asked to speak with a manager and was told one was not available. I called the next morning and spoke with the same individual and was told again that they would not cancel as it was within 24 hours and there was nothing they could do. I asked if that was for the one night or both nights and was not given an answer. Therefore, I had to pay nearly $300 for a motel room that could not be used due to no fault of my own. I understand the policy and the reason for the policy however when a customer can't get there and there is no grace that is terrible business practice. The website indicates a great cancelation policy and they appear to support military but this is not the case for this location. I contacted corporate regarding one of their affiliates and they advised that there was nothing they could do as it was an independently owned franchise. They did however forward the response from the manager who offered a 50% discount on my next stay. That will never happen and good job on losing a customer. Super 8 should be embarrassed and I would recommend Wyndham not associate themselves with this motel.