Doubletree by Hilton Lingshui Hot Spring

Doubletree by Hilton Lingshui Hot Spring Reviews

Doubletree by Hilton Lingshui Hot Spring

No.1 Hot Spring Avenue, Gaofeng Hot Spring Area, Qingshuiwan, Lingshui, Hainan, ChinaView Hotel Details
Doubletree by Hilton Lingshui Hot Spring
Doubletree by Hilton Lingshui Hot SpringDoubletree by Hilton Lingshui Hot SpringDoubletree by Hilton Lingshui Hot Spring
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Doubletree by Hilton Lingshui Hot Spring Guest Reviews

4.7/5
Outstanding
5940 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(5940)
Positive reviews(5866)
Reviews with photos/video(2115)
Friendly front desk staff(1105)
Delicious breakfast(712)
Great swimming pool(671)
Perfect for kids(623)
Has play area for children(200)
Family activities available(77)
Negative reviews(74)
Guest User
DoubleTree Double Room
Stayed in Jan 2025
Couples
3 review
4.7/5
Amazing
Posted on Feb 18, 2025
We enjoyed our stay at the Hilton, the staff made everything pleasant. From the concierge, Jerry, who helped us downloading apps for our phone to Cindy in the Breakfast restaurant who went out of her way to spoil us with a parting gift of Baggett and cheese, all were smiling, willing to help and always happy! I wish Hilton would allow the inroom units A/C to cool lowerer than 23c but that must be a corporate decision as techs even checked our unit and the front desk offered us another room which we declined. Thank you for a wonderful stay, it was the staff that will have us return! Great job everyone!
Response from Property: Dear Guest,Thank you so much for your wonderful review of your stay at our Hilton hotel. We are delighted to hear that you enjoyed your time with us and that our staff made your experience so pleasant. It's great to hear that Jerry from the concierge and Cindy in the breakfast restaurant were able to assist you in such a helpful and friendly way. We are also glad that you appreciated the efforts of our team to ensure your comfort, even when you encountered a minor issue with the in-room air conditioning. We will certainly pass on your positive feedback to our staff, as it is their dedication and service that make our hotel a great place to stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Evan Dai
Elderly executive
180° Garden-View Twin Room
Stayed in Dec 2024
Couples
57 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Fresh air, nice farms, hot spring pool. Helen Li provided clear information
Response from Property: Dear Guest,Thank you for your wonderful feedback and for rating our Hotel with a perfect score! We are delighted to hear that you enjoyed the fresh air, beautiful farm landscapes, and our hot spring pool.Your appreciation for Helen Li's clear and helpful information is also noted. We will pass on your kind words to her, as it is through her dedication and professionalism that we can ensure guests like you have a seamless and enjoyable experience.We are committed to providing an exceptional stay for all our guests, and your satisfaction is what drives us to continually improve. We look forward to welcoming you back again, and hope you will continue to enjoy the unique and relaxing atmosphere that our resort offers.Wishing you safe travels and a wonderful day ahead!Best regards,Evan Dai Public Relations Manager
Guest User
DoubleTree Twin Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 9, 2024
We recently stayed at Hilton Doubletree Lingshui, and our experience was nothing short of wonderful! The property is beautiful, with stunning views and luxurious amenities. The rooms were spacious, clean, and comfortable, and the overall atmosphere was very relaxing. A special shoutout to Jerry, who went above and beyond to ensure our stay was perfect. His warm hospitality, attention to detail, and genuine care made us feel incredibly welcome. Whether it was assisting with our requests or offering helpful suggestions, Jerry’s service was truly exceptional. He made our stay memorable, and we are so grateful for his outstanding assistance! We highly recommend this hotel to anyone looking for a fantastic getaway with top-notch service. We will definitely be returning!
Response from Property: Dear guest,We are extremely grateful for your extremely high evaluation of our hotel. We are deeply honored to know that you had a wonderful time at Hilton Doubletree Lingshui Hotel.We are very pleased that the beautiful environment, luxurious facilities, spacious, clean and comfortable rooms of the hotel can bring you a pleasant experience. At the same time, we especially thank you for your praise of Jerry. We will convey your compliment to Jerry and let him know that his hospitality, attention to details and sincere care have left a deep impression on guests. We will also encourage all employees to take Jerry as an example and provide excellent service to every guest.We look forward to your next visit and creating more unforgettable memories for you. Wish you a happy life!Evan Dai, Public Relations Manager
Guest User
Family Suite - 2-Bedroom
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 28, 2025
Clean hotel and excellent service in general. We particularly enjoyed the hot spring experience. Great breakfast with lots of variety to satisfy every guest taste. However I would not recommend anyone guest to take its picture taken by the hotel. We had a horrible experience with the staff in charge of taking pictures. He was extremely disrespectful and insulting. At the end we took our own pictures and did not use that service.
Response from Property: Dear Guest,Thank you for your feedback regarding your stay at our Lingshui DoubleTree by Hilton Hot Spring Resort. We are pleased to hear that you found our hotel clean and enjoyed the hot spring experience and our breakfast offerings.However, we are deeply sorry to hear about your negative experience with the staff member responsible for taking pictures. This behavior is not in line with our commitment to providing excellent service and ensuring a comfortable experience for all our guests. We sincerely apologize for any discomfort this may have caused you.We have taken your concerns seriously and will be conducting a thorough investigation into this matter. We will ensure that appropriate action is taken to prevent such incidents from happening in the future.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Evan Dai Public Relations Manager
Anonymous User
DoubleTree Twin Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 17, 2024
This was a wonderful vacation, and my family and I all loved it here.There are hot springs, a beautiful swimming pool, The cookies are delicious.Hope the hotel will offer buffet dinner.By the way thank you for GSM Jerry,He is a very friendly gay,He helps us a lot,we became very good friends.❤️❤️❤️
Response from Property: Dear Valued Guest. Thank you for choosing our hotel. We’re pleased you appreciated our cozy and welcoming service. Our team is committed to making your stay feel like home, and we’ve passed on your kind words about Jerry. Each room is designed for comfort with spaciousness and a relaxing balcony, immersing you in a tropical rainforest setting. Your contentment is our greatest compliment and motivation. We eagerly await your return.Sincerely,  Public Relations Manager-Evan Dai.
Guest User
Elegant Queen Room
Stayed in Dec 2024
Couples
2 review
4.2/5
Very Good
Posted on Jan 9, 2025
Very good services provided by front desk staff Arthur 唐慧 and restaurant manager Cindy. We enjoyed our two days stay at the hotel especially the hot spring pools and indoor swimming pool. Should we have opportunity to return to Lingshui again, we will definitely consider Double Tree by Hilton as our choice of stay again.
Response from Property: Dear Guest,Thank you for your kind words and for rating our services so highly! We are delighted to hear that you enjoyed your two-day stay at DoubleTree by Hilton Lingshui Hot Spring, particularly the hot spring pools and the indoor swimming pool.Your praise for the excellent service provided by our front desk staff, Arthur 唐慧, and our restaurant manager, Cindy, is greatly appreciated. We will ensure they receive your kind feedback as it serves as a wonderful encouragement for them.We are committed to continuously improving our facilities and services to meet and exceed our guests' expectations. We are glad to know that you would consider staying with us again should you return to Lingshui. Your support and feedback are invaluable to us.We look forward to welcoming you back for another memorable stay.Warm regards,Evan DaiPublic Relations Manager
Guest User
Elegant Queen Room
Stayed in Dec 2024
Solo travellers
36 review
5.0/5
Outstanding
Posted on Jan 6, 2025
We stayed second time in this hotel for this vacation because it is good service and very good hot springs. Rooms are Morden and good breakfast.
Response from Property: Dear Guest,We are absolutely thrilled to have welcomed you back for a second stay during this vacation! Your repeated patronage is the highest compliment we could receive. It's fantastic to know that our service, outstanding hot springs, modern rooms, and delicious breakfast have continued to meet and exceed your expectations.We strive to create a warm and inviting atmosphere for every guest, and your satisfaction is our top priority. Our team is dedicated to maintaining and enhancing every aspect of your experience.We look forward to having the pleasure of hosting you again in the future, and we'll do our utmost to ensure that each visit is even more memorable than the last.Best regards, PR Evan Dai
Anastasia Sviatkina
DoubleTree Twin Room
Stayed in Nov 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Great place, very good staff. Delicious dishes. Hot springs are relaxing. I like everything.
Response from Property: Dear Guest,We are overjoyed to know that you had a great experience during your stay. Our hotel has always been committed to creating a top-notch environment, and it's truly rewarding to see that you rated it a 5. The facilities we offer are carefully selected and maintained to meet the diverse needs of our guests, and your recognition of them means a lot. Keeping the hotel spotless in terms of hygiene is a daily effort, and your praise for our cleanliness standards further motivates us.Your overall satisfaction and the words “I like everything” truly make our day. We will continue to work hard to maintain and improve our services. We look forward to your next visit, when we will surely strive to create even more unforgettable memories for you.Wish you all the best in life and safe travels always!Best regards,Evan DaiPublic Relations Manager
Guest User
180° Garden-View Double Bed Room
Stayed in May 2024
Couples
7 review
3.0/5
Posted on Jun 9, 2024
Overall is a good hotel. Is clean, nice rooms, big swimming pool. Downsides are everything at the hotel is very expensive like rent swimming pool stuff, eat, buy coffee. Also is located far way from supermarkets and restaurants so you need take taxi every time when you head out for dinner. We experience everything seems 10-20% more expensive such as taxi, food, renting, beverages in Lingshui then Sanya for example.
Response from Property: Dear esteemed guest. Thank you for choosing DoubleTree by Hilton Lingshui Hot Spring for your stay. We are grateful for the opportunity to provide you with professional and attentive service. We also appreciate your recognition of our hotel’s facilities and equipment, and we will strive to improve further. Regarding the issue you mentioned, we understand your feelings about the experience you encountered. Our hotel has an excellent restaurant, and if you need any assistance, we can provide you with attentive service. We hope you will give us another chance to serve you, and we will certainly do better. Thank you once again. - Public Relations Manager Evan Dai.
Richard GohPC
DoubleTree Double Room
Stayed in May 2024
Couples
4 review
4.0/5
Very Good
Posted on Jul 3, 2024
Nice quiet environment, away from shopping facilities. Fabulous breakfast
Response from Property: Dear guests, we sincerely thank you for choosing to stay at DoubleTree by Hilton LingShui Hot Spring and for taking your precious time to leave us a review. We appreciate your recognition of the hotel environment. The hotel is designed in a garden-style environment. Whether in the morning or evening, strolling along the hotel's pathways, you can listen to the breathing of the rainforest and feel relaxed and comfortable. The hotel is only a 5-minute drive from the entrance and exit of the Hainan Island Ring Expressway, and there are rich scenic spots around the hotel. Whether you hope to see the sunrise or sunset by the sea, or expect to experience beachcombing and fisherman's life, or have a taste of rich seafood, you can find the best place around the hotel. We are also very willing to provide convenience for your trip! We look forward to your next visit and have the opportunity to invite you to experience more hotel facilities and services, allowing us to bring you a more perfect experience! Thank you again for taking the precious time to leave feedback. Wish you a happy work and life. Public Relations Manager, Evan Dai
Guest User
Deluxe King
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 21, 2023
We were pleasantly surprised by how clean, nice and family friendly this hotel was. The food was amazing and there are tons of activities for kiddos. The staff went above and beyond to make your stay here a memorable one - big shout out to Amber Z! She made our stay so much easier and nicer!
Response from Property: Dear Guest,Thank you for choosing DoubleTree by Hilton Lingshui Hot Spring as your accommodation of choice. We appreciate your kind compliments of our food, service and kids' activities, especially Amber Z. We will make sure that your feedback is shared with the her as your lovely feedback will certainly motivate ther to continue the great job they do. We look forward to welcoming you back soon.Yours sincerely,Shirley WuDirector of Marketing Communications and Digital Marketing
Guest User
DoubleTree Double Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
james很nice
Response from Property: 尊敬的賓客，您好！非常榮幸獲得您的五星好評，特別感謝您對james的認可。期待您的再次光臨。公共關係經理 Evan Dai
Guest User
DoubleTree Double Room
Stayed in Feb 2023
Couples
7 review
5.0/5
Outstanding
Posted on Mar 26, 2023
very good very happy very nice
Response from Property: 尊敬的賓客，您好。真誠感謝您選擇入住陵水希爾頓逸林温泉酒店，並抽出寶貴時間留下點評。相信對於正在搜尋合適酒店計劃陵水之旅的網友們能夠起到很好的借鑒作用。非常榮幸您在此度過了一個美好旅程，真誠地期待您的再次光臨！市場傳媒兼數字營銷總監 Shirley Wu
Guest User
180° Garden-View Twin Room
Stayed in Jul 2023
Business travellers
10 review
5.0/5
Outstanding
Posted on Aug 12, 2023
Nice hotel
Response from Property: 尊敬的賓客，您好。真誠感謝您選擇入住陵水希爾頓逸林温泉酒店，並抽出寶貴時間留下點評。期待不久的將來，仍有機會繼續為您與家人提供關愛服務！市場傳媒兼數字營銷總監 Shirley Wu
Guest User
DoubleTree Twin Room
Stayed in Feb 2025
Family
14 review
5.0/5
Outstanding
Posted on Mar 19, 2025
I went to Lingshui for a trip some time ago, and the experience of staying at Lingshui Hilton Hot Spring Hotel was great! As soon as I entered the hotel, I could feel the high-end atmosphere, and the key price was very affordable, so there was no burden at all. I have to praise their service, which was really thoughtful, and every staff member was warm and considerate. Especially Mr. Deng, the lobby manager, left a particularly deep impression on me. He was so serious and responsible at work, always with a kind smile on his face, and was very amiable. I encountered some minor problems when I checked in, and Mr. Deng handled them quickly and well, thinking about the guests everywhere, which made me feel very warm. In addition, the Chinese food in the hotel is also delicious! The ingredients are fresh, the cooking is tasty, and the various dishes are colorful, fragrant and delicious. Every bite is super satisfying, and it directly captured my taste buds. Next time I come to Lingshui, I will definitely stay here again!
Original TextTranslated by Google
6/11
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at our Hilton Garden Inn Lingshui and taking the time to share your stay experience. We are very happy that you are satisfied with our services and facilities. We are proud of your evaluation of "excellent experience, high-end atmosphere, and affordable price". We have been committed to providing every guest with a high-quality accommodation experience, and your satisfaction is the greatest recognition for us. Special thanks to Mr. Deng, the lobby manager, for your high praise. His enthusiasm and professional service have been recognized by you, which makes us very proud. We will convey your thanks to him and believe that he will continue to work hard in his future work to provide more guests with a high-quality experience. At the same time, your evaluation of the hotel's Chinese food also warms us. Our catering team has been working hard to provide you with fresh and delicious dishes to meet the taste needs of different guests. Looking forward to your visit again, wishing you a happy life, and looking forward to meeting you again! Public Relations Manager Evan Dai