Guest User
January 28, 2023
The service was really good. When we arrived to check in, the front desk gave us the room key directly without telling us where it was. We didn't even ask for help with our luggage. There seems to be a station next to the hotel, which is a bit out of the way and far from the city. After the child entered the room, he used a note pad to write and wrote a few numbers for me to see. Because he was very excited when he saw him write for the first time. After that, the child threw the note pad away. It may have fallen somewhere in the hotel. We checked out. The room was taken, but I contacted the hotel and said it couldn't be found. I told several places, and I called a total of 4 times, but they said they couldn't find it and would deduct 30 yuan from the deposit. I felt a little baffled. What's the point of asking you for a note pad? ? When I arrived at the next hotel, I immediately opened all my luggage and found nothing, which meant that it must still be in the room, but the hotel had no choice but to take it away. In the end, Ctrip took the initiative to contact me and apologized to me and help me bear the 30 yuan fee! The hotel was a bit dishonest. I redeemed my Ctrip points for an extra breakfast, which was just right, but when I went to have breakfast, I was charged another 30. Later, because of the note pad, I remembered about having an extra breakfast. Hey...a hotel that I don’t really recommend!
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