Distinction Coachman Hotel, Palmerston North

Great room in a good hotel. Surrounded in simple but beautiful grounds. The hotel is within walkable reach of many of the cities attractions. The Staff were also friendly. The gym wasn’t really useable and in need of some repair, but overall a nice place to stay.

Disgusting property.. very dirty and grooty, , needs significant update and refresh— appliances not working and dirty, floors everywhere very dirty. Rooms need update— was soo disgusted by the property we immediately cancelled , didn’t unpack anything and advised management . Absolute dump— not the staffs fault but certainly not as advertised — very disappointing and had to find another place to stay. No double glazing on the road side and extremely noisy for the 10 mins we were there. Do not go there, many other options would be better in town

Brilliant friendly service. Very welcoming.. also the follow up is great. thanks for a great stay

The only problem we had was the room was double booked for what ever reason . We require a refund for the second room as it was cancelled by the Coachman.

Lovely stay, free upgrade which was much appreciated

Awesum quiet and very comfy bed !!! Bathroom a tad out of date but that’s being picky !!!!

Stayed here overnight and enjoyed my stay. Bed and pillows were comfy, showers were clean. Well equipped. Had substantial lighting and space for me to do some work. Had a good nights’s sleep. Staff were friendly. Breakfast was adequate. Would come back

My husband and I were travelling around New Zealand by car and had mapped out places to visit. I made the booking here 7 weeks in advance for a Studio Motel Queen room for 2 nights. I had enquired at 8 other motels in the area but none were available on my required dates and I was running out of options. This motel read quite well on the website and was advertised as 4.5 star, photos looked good so I booked and paid NZ$418- (including breakfast) I arrived to check in and was given a key to room 17 which was in Motel Back Block 2. I asked the staff member if he had a map of the local area and was told NO but he handed me a flyer, welcoming me and it started with "The elegant 4.5-star hotel is situated........" It went on to list all their rules, various fees, facilities and times etc. Now, looking back at the many photos on the website, I must have got the worst room in the entire "73 quality hotel suites and motel accommodation" (quoted on the flyer) The carpet was filthy, there were crumbs and sprinkles on the table which appeared to be from a cake. The bathroom had dirt all around the floor and cobwebs in the corner behind the toilet. The taps on the basin were positioned so you could hardly get your hands under them. The only plus here were the soft towels and bathroom products. The room was big enough but it also had a single bed, which was not needed. This cut down on space which was needed for suitcases. The queen bed was pushed almost against the wall only allowing about 15cm to get in/out. The wall lights behind the bed didn't align with the bed and were hard to access as they were set up for a double/queen bed. The room had large windows which faced the afternoon sun. With no air conditioning or ceiling fan it would be very hot. On our visit, the sun streaming in was welcome as it was a cool day. Free Parking outside the room was a plus.

The operators of this establishment are plainly irresponsible - you’ll be confronted by drunkenness, yelling and screaming around the pool. Very early morning wake ups as the custodian decants empty glass bottle bins into larger bins and rats hanging around the rubbish and recycling area. Do yourself a favour and stay elsewhere.