Locke de Santa Joana Reviews

Response from Property: Hi there,Thank you for the wonderful review!!!I'm so happy to read you liked the look and practicality of our tiny huge little corner of Lisbon! It's also awesome to see that you enjoyed getting along with our team!We do understand what you wrote about our Check-in/out times, though this is what allows us to present the apartments within our standards, and so hope tat it was worth the wait!We hope to get to host you again soon!Many hugs,Pedro & the Locke de Santa Joana Team

Response from Property: Hi Davide,Thank you so much for sharing your feedback! We’re thrilled to hear you had a great experience with us and that you enjoyed our location, staff, and the room. 😊We appreciate your point about daily cleaning and will certainly take your suggestion into account to make sure this is clearer on the app but you can find on our website also.We’re glad everything else went well, and we hope to welcome you back for another fantastic stay soon!Best regards,Pedro & the Locke de Santa Joana Team

Response from Property: Thank you for the amazing review! We're thrilled to know that you have enjoyed your stay here with us! That's really what we thrive to achieve here, a place where you can feel safe and relaxed, your own home away from home. I can tell you really took a bit of your time to learn a bit about our history, for that we thank you❤️ Although we all know you'll have to come back to visit a bit more of our city and learn it's history. It was a pleasure to have you with us!Hope to see you again soon, Iago & Locke Santa Joana

Response from Property: Hey Bee,Thank you for your great review and the perfect rating across the board!We’re so happy to hear that you enjoyed your stay and appreciated the cleanliness, amenities, and service.Our team works hard to ensure that every guest has a seamless and unforgettable experience, so it’s fantastic to know that you felt well taken care of. We’re also glad you felt secure during your time with us—it’s always a priority!We’d love to welcome you back whenever you’re in Lisbon! Safe travels and hope to see you again soon!With love,Priscila & the Locke de Santa Joana Team

Response from Property: Wow! Thank you so much for the amazing review! We’re absolutely thrilled to hear that you loved your stay with us. It’s wonderful to know that you enjoyed our public spaces, design, amenities, location, and our super friendly staff like Pedro, who is always ready to brighten your day with small gestures, like the one for your birthday. These little moments mean a lot to us, and we truly hope you had a memorable birthday with us! 😊More than just creating great moments, we aim to provide our guests with lasting memories – after all, that’s what life is all about! 😊You now have a home here, so be sure to visit us again in the not-so-distant future!Cheers,Lourenço & the Santa Joana Team

Response from Property: Hey there Jin!Thank you for the amazing review! We're thrilled to know that you have enjoyed your stay here with us!That's really what we thrive to achieve here, a place where you can feel safe and relaxed, your own home away from home.Hope to see you again soon,Iago & Locke Santa Joana

Response from Property: Hi there,Thank you for taking the time to share your thoughts about your stay with us. We sincerely apologize that your experience did not meet your expectations, especially regarding the service and the issues you encountered with the body wash.We take cleanliness and guest satisfaction very seriously, and we appreciate your feedback as it helps us identify areas for improvement. Our team is working hard to ensure that all aspects of our hotel provide a welcoming and pleasant experience for our guests.If you decide to give us another chance in the future, we would love the opportunity to make it right and provide you with a better experience.Warm regards,Pedro and the Locke de Santa Joana Team

Response from Property: Hey there Jack!!Thank you for the amazing review! we're very happy that you had such a wonderful time with us! That's what we thrive for, making your journey and experience an unforgettable one.Hope to see you again soon!With love,Iago & Locke Santa Joana Team

Response from Property: Hey there Wind!First of all thank you for the amazing review!We’re so glad you enjoyed your stay, especially our design, convenient location and our amazing amenities!It was a pleasure to have you with us!Hope to see you again soon,Iago & Locke Santa Joana

Response from Property: Hi Jefri,Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the hotel’s design, location, and the atmosphere, as well as the service from our team. It’s always great to know that our guests appreciate the modern and relaxed vibe we aim to create.However, we’re truly sorry to learn about the drainage smell in your room. Please know that this is not the standard we strive for, and we’ll be investigating this issue with our maintenance team to ensure it’s addressed as soon as possible. We understand how important a fresh, comfortable environment is for a relaxing stay, and we sincerely apologize for this inconvenience.Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.Warm regards,Pedro and Locke de Santa Joana Team

Response from Property: Hello there!Thank you for that amazing review!We’re absolutely thrilled to hear that you loved your stay with us, especially the kindness of our staff. More than just creating great moments, we aim to provide our guests with lasting memories – after all, that’s what life is all about!We hope to see you again soon!Iago&Locke Santa Joana

Response from Property: Hi Silvia,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay and found our food and staff to be top-notch. Your recommendation means a lot to us! We hope to welcome you back for another lovely stay soon.Cheers,Pedro and Locke de Santa Joana Team

Response from Property: Hi friend! Thank you for sharing your thoughts on your stay with us here in Lisbon. We’re so happy to hear you have enjoyed our beautiful hotel design and that our outside pool was one of the main highlights! Concerning the mattress and pillow we’ll definitely take your feedback into account to improve the experience and comfort of all our guests. We hope to welcome you back in the future! With love, Priscila and Locke de Santa Joana Team

Response from Property: Hi ,Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations.We truly appreciate your feedback regarding the daily cleaning service. As an aparthotel, and in line with our philosophy, we have a weekly cleaning policy for bookings of at least 7 nights. However, mid-stay cleanings or even daily cleanings are available for an additional charge. Additionally, we’re available 24/7 to assist with anything you might need, such as fresh towels, sheets, tea/coffee, washing machine tablets, etc., all free of charge. This approach is based on two main principles:1. We want to create the feeling of "your own home away from home," which is why we equip the apartments with all the amenities you might need to live comfortably, while also giving our guests their own space and privacy.2. Sustainability is another key factor. Climate change is real, and there is growing awareness in the hospitality industry about reducing our environmental footprint.Thank you again for your thoughts, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regards,Lourenço & the Santa Joana Team