Hotel Dom Carlos Park Reviews

I'm so happy I found this app and can enjoy the discounts, comfort, and friendly staff. Thank you for this experience! Enjoy Lisbon!

The place is clean and the location is excellent. The reception staff are also very friendly. The breakfast is delicious, so definitely have it!

The hotel is located next to Liberty Avenue, which leads directly to the center of the old town (20 min by walk). Next to the hotel there is a supermarket "continente bom dia", where you can have a delicious breakfast and eat hot food. The rooms are nice, the breakfast is delicious. Pena Palace can be reached from the hotel by taxi for €25 (32 km) in a Tesla car. I highly recommend using a taxi in Portugal.

Pleasant stay in the centre of Lisbon. The room is quite spacious but I don’t get the pillar/concrete post inside my room. 😅 I think customer service can be improved and be more welcoming. Breakfast can also be improved in my opinion, though, adequate enough to fill you.

The room size is excellent for Lisbon. The fire station is downstairs, and there are bus stops and metro stations nearby, all within a five-minute walk. The hotel offers views of a lush green park and is close to Avenida da Liberdade, making it convenient for sightseeing. The breakfast is average, but it's good value for money. The staff are friendly and helpful, always ready to answer questions. There are two main bus lines that go to and from the airport, which is very convenient.

I think it was because my English isn't very good, but the staff's attitude was a bit brusque. However, they seemed like they would be friendly if we could communicate better. The towels were changed on some days, but not on others. The room was convenient and comfortable for two people, with enough space to open our suitcases. In the lobby, they noticed we wanted to pack souvenirs into our suitcases and kindly offered us space to do so!

The service was excellent, and the location is superb. It offers great value for money, and the breakfast spread was very generous. The soundproofing isn't the best, but that seems to be a common issue with three-star hotels. Overall, I'm very satisfied and would definitely stay here again on my next visit.

The place is well located. Breakfast is good. Rooms are as you see, it feels a bit small but it's enough. The toilet is big as compared with the room. The hotel staff are really nice too.

From start to finish Dom Carlos Park did not disappoint. Helpful staff took our bag up stairs on arrival. Storage was available until our room was ready, map was given when requested to help us find our bearings. Room clean with fridge with selection of minibar which could be purchased, safe was also available. Towels were large and fluffy. Bed comfortable, with lovely pillows, black out curtains to help sleep. Room service used first night with excellent food . Breakfast was excellent good range of food. It was occasional busy and we were asked to wait in the lounge area but again well looked after and as soon as space was available we were taken in to wait. Hotel is in a good location, a gentle walk down the avenue liberdade everyday to where the action is, such as Rossio Station where we caught the train to Sintra. Great hotel would stay again. Cab from airport to hotel €24 , Uber to airport €7

Excellent hotel location and a fantastic breakfast. The rooms are spacious. This is the best service in Lisbon.

Super comfortable stay, and the buffet breakfast was a solid 10/10!

Don't book through Trip.com; they give you an inferior room type and make you pay an extra 8 euros for city tax.

My stay at this hotel was the single worst hotel experience I have ever had in Lisbon. I have frequented many 4 and 5-star establishments in the area, and my decision to try something new here was a massive mistake. The lack of basic hospitality, unprofessional conduct, and aggressive staff behavior made for a deeply uncomfortable stay. I strongly advise future travelers to avoid this hotel; you will find much better service and accommodation elsewhere for the price. The poor service began immediately upon arrival. Despite staff being present in the lobby, I was not greeted. I approached the front desk, and after I initiated the conversation, the check-in agent, Rita, asked abruptly, "how can I help." The process was handled with zero professionalism. I handed her my ID card, which she copied, and then threw it back onto the desk rather than handing it to me. There was no offer of assistance with my luggage; I had to specifically ask for help. From the moment I walked in, I felt the staff were looking at me strangely, which made me instantly uncomfortable. The most disturbing incident involved the night staff member, Marcos. A family member (my cousin) came to the hotel to meet me so we could go out for the evening. Marcos immediately told her she could only stay in the building for 30 minutes, a rule I was completely unaware of at the time. I asked her to come up to my room as it is rude to leave a guest waiting downstairs. Shortly after, Marcos called my room phone and aggressively insisted that my cousin—whom he repeatedly referred to as "my colleague"—had to leave the premises, or he would charge me an additional fee. He was clearly insinuating something inappropriate and was judging my cousin, who was wearing a long red dress. When I clarified that she was my cousin and was only waiting for me to get ready, he continued to insist on the charge and would not let me speak. I finally managed to tell him I had finished getting dressed and would see him downstairs in a few minutes. Once downstairs, I spoke to Marcos about his rude phone call and the inappropriate use of the word "colleague." He immediately raised his voice at me, insisting on the 30-minute rule and stating that two people could not be in a single-person room at any time. I questioned him about this additional fee: if the hotel room was strictly for a single person, as he claimed, why and how could he charge me for a second person to stay, even though my cousin wasn't sleeping there? His manner was aggressive, and he would not allow me to get a word in. I took his name and stated I would speak to his manager. The following morning at check-out, I spoke to Rita, who is Marcos’s manager, to explain the incident. She was equally rude and aggressive. She repeatedly interrupted me and insisted that Marcos was "rightened" and that he was simply following hotel rules regarding visitors at night. I stressed that nobody was sleeping in the room and that my cousin was simply waiting for me to finish getting ready, but she kept interrupting and was impossible to reason with. While she eventually offered a perfunctory apology for Marcos using the term "colleague," she was adamant that his overall approach was correct. I pointed out that imposing a strict time limit on a guest getting ready, threatening an extra charge, and speaking so aggressively over the phone is utterly unacceptable regardless of the rules. The entire conversation was a frustrating waste of time and only reinforced the hotel's complete failure in customer service. The room itself was also severely disappointing. The bathroom had a pungent smell, and the air conditioning was broken, only offering heat or off—nothing in between. The room fixtures were falling apart, with the headboard of the bed practically broken. Furthermore, the shower/bath was incredibly difficult to enter because the glass door was installed improperly and could not open outwards. The only "fine" aspect was the breakfast, althou

Staff and food perfect !!!