Element Lishui

I always stay at Element Lishui whenever I'm here for business. It offers great value for money, is close to the high-speed railway station, and is connected to a shopping mall, making dining and shopping very convenient.

The hygiene and management are appalling, a truly disappointing Marriott-affiliated hotel! And despite booking a river view room, there was no river to be seen! We stayed for two nights from October 3rd to 5th. On our second day, we returned to find a pair of damp, dirty socks near our luggage – it was truly disgusting and made me want to vomit. It rained in Lishui on October 4th, so we immediately suspected someone else had been in the room and checked if anything was missing from our belongings. We also asked the front desk, who sent a cleaner. She claimed she found the dirty socks by the bedside table while cleaning and assumed they were ours, so she placed them next to our luggage. She then offered a hundred excuses, stating they follow standard procedures and never miss cleaning, implying the socks were ours. We didn't want to make it difficult for the frontline staff, so we asked her to remove the socks and convey our concerns to the hotel management, hoping for an explanation. The next day, at check-out, we again raised the hotel's management issues with the front desk. It wasn't until the afternoon that the hotel responded and apologized, but we still haven't received a clear explanation. For a five-star hotel, the hygiene standards are incredibly low, and the crisis response speed is so slow. Their calls are just apologies followed by promises to report to their superiors, which indicates a complex management hierarchy and that customer service is a mere formality. Terrible review!!!

The room offers great value for money. The location is good, parking is convenient, and breakfast is decent too. Highly recommended! (Struggling to write a bit more just to meet the character limit for loyalty points, seriously running out of things to say.)

Facilities: The hotel is well-equipped with a laundry room, gym, swimming pool, etc. The robot food delivery is also very fast. Cleanliness: The room is cleaned thoroughly, and secondary cleaning is also done promptly and meticulously, which is excellent. Environment: The lobby is bright and odorless, and the elevator area is spacious and comfortable. Service: There was only one staff member at the front desk, but check-in was still very fast. I wonder if there would be a wait during peak check-in times. The hotel provides a laundry room, but it doesn't offer laundry detergent or disinfectants, which is a slight drawback, especially since hotel laundry rooms are popular amenities nowadays.

The hotel stay was comfortable, and the environment was good. The service from Xiaoxin Miaomiao was very warm and welcoming.

The hotel's location is excellent, right above the Intime department store. The room decor is simple and stylish, the bathroom is spacious and clean, and it even comes with a microwave and a refrigerator. The wardrobe has a safe and an iron, which is a thoughtful touch. Overall, I'm quite satisfied. I do have a small suggestion: the headboard should be disinfected more thoroughly during each cleaning. Also, with Lishui's 34-degree weather, even with air conditioning, using a down winter duvet is just too hot. For a four-star hotel, they should at least switch to a spring/autumn duvet!

I'm 160cm tall and the bed was quite small. The pool wasn't available for swimming. The surrounding environment was pretty good though, very close to the river, making for a pleasant evening stroll. Downstairs, there's a Yintai department store, so it's convenient for eating, drinking, and walking around.

The front desk staff were warm, welcoming, and helpful, always ready to answer any questions, which made a weary traveler feel comfortable. The room was quite small; although it had amenities like a microwave and refrigerator, they were more for show for someone staying for a short period. The surrounding area has a shopping mall and a night market, which made it very noisy at night.

I had originally booked another hotel, but then I stumbled upon this gem on the day of check-in and immediately decided to switch my reservation. Element by Marriott is a brand under the Marriott group, and their management and service are incredibly standardized and trustworthy. Having opened in 2024, the facilities are brand new and very modern. The front desk kindly upgraded me to a lake-view room, and the scenery was absolutely breathtaking. The hotel is conveniently located within the Yintai large commercial complex, making dining and shopping incredibly easy. Attractions like Nanming Lake and Chuzhou Ancient City are all within walking distance. There's also a greenway along the river, perfect for walking, jogging, or cycling. The hotel even offers free bicycle rentals, which is a really thoughtful and generous touch, especially compared to some brand hotels that charge exorbitant rental fees for bikes. Highly recommended! I'll definitely choose this place again if I return to Lijiang.