The Malvern Hills Hotel

A top-class hotel, top-class food, and top-class staff from the people who work in the kitchen to the people who serve the meals and drinks, to the people who clean the rooms were all friendly and happy in their work—I think that says it all. Excellent, thank you.

Came here for food with the family. Was told no pushchairs inside at all. Fine, we left it outside and requested a high chair and was told they were all in use, asked again and still wasn't allowed to bring in the pushchair in meaning there was no where for our daughter to sit. We left.

£11 for 2 orange and lemonades. Complete rip off! Even had to eat the orange slice to make it worth my money. I’d hate to think how much they charge for a pint. Wont be returning unless I win jackpot on the lottery or maybe I’ll be opting for tap water instead (they’d probably still charge me for that).

Booked on route to a memorial event in Weston Super Mare. Very friendly greeting, lovely comfortable room. Amazing service in the dining room by the young staff, they were very well trained and knowledgeable. The food was delicious. Definitely go back no faults whatsoever!

Booked to have a team lunch at the hotel for a group of 20 staff. From start to finish the experience was amazing. All staff were extremely helpful, very friendly, with nothing being too much trouble. The hotel itself is gorgeous, in a beautiful setting. Inside the hotel, it felt warm and inviting, as well as having a really lovely atmosphere. The dining area was light and laid out perfectly. The food was brought out efficiently. The waitressing staff were really nice and everything about the experience was seamless. The food was a taste sensation and very good quality. A huge well done to one and all for making our day a great one :)

I live in Malvern so am well aware of hotel offerings. My girlfriend lives out of town and I wanted to treat her to a cody dinner b and b and this hotel seemed to fit the bill. The pub and restaurant are nice enough but lacked the cosiness an open fire would bring. It appeared we were the only guests for dinner which is never good. There was a reasonably wide range of food on offer but limited starters. I chose beef brisket in a bourgignon sauce..Although the beef was tender it was very dry and clearly had not been cooked in its accompanying sauce. Very disappointing. I wanted a special room so booked a junior suite which had a nice view and had both shower and bath but no wow factor. On coming to have a shower in the morning the tap to operate the shower was completely broken off and was lying there in the soap dish. Very poor attention to detail so we could not take a shower. It appeared that just two rooms had been occupied that night so the hotel was hardly busy. Why oh why do hotels like this continue to use those cheap shsmpoo and shower gels. 1 tiny bottle of each between 2 adults. Penny pinching. Overall a very average stay which could have been so much better.