Venus Royal Hotel (Wanda Branch in Yaobu Ancient Town City, Liuzhou) Reviews

Response from Property: Dear guests, thank you very much for choosing Venus Royal Hotel (Liuzhou Fucheng Wanda Plaza store) among many hotels. Xiao Wei is really very happy to receive such exquisite and detailed praise from you! The hotel has an extensive breakfast to ensure that every guest's needs can be met. Venus is a high-end brand under the Vienna Group, in strict accordance with the five-star standard decoration, every corner of the hotel is carefully designed by our designers, committed to creating a comfortable and elegant accommodation environment for guests, the hotel is located in the most prosperous CBD.

Response from Property: Thank you so much for choosing the Royal Venus Hotel. I am very happy to receive your good comments. At the same time, the hotel staff are very friendly, if you need help, they are available to help you oh! And the hotel breakfast is also very rich, the number of types are many, can meet different needs. The hotel is located in the CBD business district of the city, close to Wanda and Yaobu ancient town. Look forward to your next visit, wish you a pleasant journey!

Response from Property: [Extra large bathtub] [21st floor Kikusakura Japanese restaurant] [Self-service laundry room] Dear guests, hello! Thank you very much for your detailed evaluation. Your satisfaction is our greatest pursuit and motivation. We are really happy to know that you spoke highly of our environment, services, etc., and this is what we continue to strive for. Regarding the water temperature issue you mentioned, we are deeply sorry for the inconvenience caused to you. We will immediately conduct a comprehensive inspection and adjustment of the hot water system in the guest room to ensure that every guest can enjoy a warm and comfortable bathing time. We have always been committed to providing guests with a stay experience that exceeds expectations. Your satisfaction is our greatest honor. Thank you again for your valuable comments and feedback. Venus Royal Hotel will continue to adhere to the service concept of "gentleman-like taste, lady-like kindness" and continuously improve service quality. We look forward to your next visit and giving us the opportunity to serve you. Provide a more perfect accommodation experience. I wish you a happy life and all the best!

Response from Property: [Extra large bathtub] [21st floor Kikusakura Japanese restaurant] [Self-service laundry room] Dear guests, hello! Thank you very much for your detailed evaluation. Your satisfaction is our greatest pursuit and motivation. We are really happy to know that you spoke highly of our environment, services, etc., and this is what we continue to strive for. We are deeply honored to receive your recognition, especially the positive feedback regarding the hotel's location and staff service, which greatly encourages every member of our team. We are deeply sorry for the shortcomings you mentioned about the room facilities and take them very seriously. We know that details determine quality, and we sincerely apologize for the inconvenience caused to you by the blocked drain in the sink and the sliding door in the cloakroom. We have immediately reported this situation to the relevant departments and will take emergency measures to investigate and repair it to ensure that similar problems will not happen again to maintain every guest's stay experience. In the future, we will continue to work hard to continuously improve the maintenance level of facilities and equipment, optimize service processes, and ensure that every guest can enjoy the warmth and comfort of home here. Thank you again for your valuable opinions and support. We look forward to your next visit to Venus Royal Hotel, which will give us the opportunity to use more complete facilities and more thoughtful services to bring you a more unforgettable stay experience. I wish you a happy life and all the best!

Response from Property: [Sunshine Sofa] [Free Warm Heart Snow Swallow] [Dream Bed] Dear guests: Hello! Thank you very much for staying at Venus Royal Hotel. Thank you for your affirmation of the hotel. Your satisfaction is the biggest motivation for us to continue our efforts. At the same time, we are sorry that we could not give you a perfect stay experience. We attach great importance to your feedback and will definitely strengthen health management. If you have the opportunity, we sincerely invite you to come again. We will do our best to provide you with an accommodation experience that exceeds your expectations. If you have any needs, you can dial 0 in the room to contact us at any time. Thank you again for your valuable comments, and sincerely appreciate your understanding and support. Venus Royal Hotel is always committed to becoming your first choice for travel, and we look forward to using our practical actions to win your satisfaction and full praise in the near future. I wish you a happy life and all the best!

Response from Property: [Equipped with the seventh-generation "Dream Bed", large comfortable bathtub, and minibar] Thank you very much for your detailed praise. Your satisfaction is our greatest motivation! Glad to hear that Venus Royal Hotel can be an ideal choice for you and your family. Our hotel is located near Yaobu ​​Ancient Town. This location not only allows you to easily explore the surrounding food and attractions, but also adds more convenience to your trip. In terms of room design, we are committed to creating an accommodation environment that is both elegant and comfortable. The spacious space and carefully selected furniture all hope to bring you a warm and homely feeling. Especially our guest room configuration, from the seventh-generation "Dream Bed" to the comfortable large bathtub, every detail is designed to enhance your stay experience. As for the front desk ladies and butler services you mentioned, they always adhere to the service concept of "gentleman-like taste, lady-like kindness" and are committed to providing every guest with meticulous care and help. We are particularly pleased that you also enjoyed the afternoon tea and set meals included in the accommodation package. We strive to integrate local characteristics and exquisite delicacies in our catering, hoping to add more wonderful memories to your trip. The richness of breakfast and special dishes are one of our highlights, especially the special snail noodles and various desserts. We hope to bring a little surprise and satisfaction to your morning. Thank you again for your affirmation and support. Venus Royal Hotel will continue to work hard to continuously improve service quality and provide you with a more professional and comfortable accommodation experience for every trip. We look forward to serving you again in the future. I wish you a happy journey and a happy life!

Response from Property: Dear guest, thank you very much for choosing Venus Royal Hotel (Liuzhou Fuchengzhong Wanda Plaza Branch) among many hotels. Xiaowei is really happy to receive such exquisite and detailed praise from you! The hotel's breakfast is very rich, ensuring that it can meet the needs of every staying guest. Venus is a high-end brand under the Vienna Group. It is decorated in strict accordance with five-star standards. Every corner of the hotel is carefully designed by our designers, who are committed to creating a comfortable and elegant accommodation environment for guests. The hotel is located in Liuzhou City The most prosperous CBD business district is very close to Liujiang and Yaobu ​​Ancient Town. All rooms in the hotel are more than 45 square meters in size. All room types are equipped with bathtubs and minibars. The restaurant is located on the 21st floor of the hotel, Juying Fine Cuisine. The style is Japanese-style, and the well-designed elegant environment allows you to enjoy delicious food while letting go of your fatigue and enjoying the scenery. We will continue to provide warm and high-quality services to every guest. We hope that you will have a wonderful experience every time you stay. We look forward to your visit again. I wish you smooth work and a happy life!

Response from Property: 【窯埠古鎮】【21 樓菊桜日料餐廳】【交通樞紐便捷】親愛的客人，看到您對酒店如此滿意，我們真的特別開心！酒店緊鄰窯埠古鎮，地理位置優越，交通樞紐便捷，周邊遊玩出行都很方便。21 樓的菊桜日料餐廳，不僅能讓您品嚐美味，還能欣賞外面的美景。前台小姐姐為您升級房間，客房同事貼心送上一次性浴缸帶和馬桶墊，這都是我們服務理念的體現。對於早餐時沒找到水果叉的小疏忽，我們表示十分抱歉，會加強對餐廳服務細節的管理。您的認可與推薦就是我們前進的動力，期待您再次回到這個 “家外之家”，我們一定為您提供更完美的體驗！

Response from Property: 【窯埠古鎮】【21樓菊桜日料餐廳】【自助洗衣房】尊敬的客人，非常感謝您的好評！能得到您如此高的讚譽我們倍感榮幸。酒店的位置優勢能為您的出行帶來便利，房間的整潔和洗衣房的配備能滿足您的需求，服務人員的熱情周到能讓您感到滿意，這都是我們一直努力的方向。期待您的再次光臨，我們定會為您提供更優質的服務！

Response from Property: 【高空景觀】【21樓菊桜日料餐廳】【優秀地理位置】尊敬的賓客：您好！非常感謝您對我們維納斯皇家酒店（窯埠古鎮城中萬達店）給予如此高的評價！能讓您在住宿過程中感到滿意，是我們全體員工的榮幸。得知您對房間的大小、硬件設施、床的舒適度、衞生狀況以及我們的服務都表示認可，我們感到無比欣慰。關於性價比，我們會不斷努力優化，為您提供更具價值的體驗。期待您的再次光臨，祝您生活愉快！

Response from Property: 【超大浴缸】【高空景觀】美麗的小姐姐：我也很高興為您服務呢，非常開心您能滿意，對於的您説的衞生問題，我一定會反饋給客房部經理，後期一定加強衞生細節的清潔，保證高質量的乾淨衞生。我是您的管家潘潘，希望能再次為您服務，（PS：您長得真好看，拍照技術也很好。）

Response from Property: 【窯埠古鎮】【超大浴缸】【自助洗衣房】親愛的客人，非常感謝您對酒店服務、地理位置以及浴缸的喜愛！酒店緊鄰窯埠古鎮，周邊環境靜謐，超大浴缸為您在疲憊旅程後提供愜意放鬆空間，自助洗衣房也為您出行提供便利。對於您提出早餐品類不夠豐盛的寶貴意見，我們已詳細記錄，會安排專業人員重新規劃早餐菜單，增加更多豐富多樣的菜品，提升您的用餐體驗。期待您再次光臨，見證我們的改變與進步，為您帶來更完美的酒店體驗。

Response from Property: 尊敬的賓客您好，首先非常感謝您選擇入住柳州維納斯皇家酒店並作出點評，小維看到您的點評後心裏非常難受和抱歉，難受的不僅是給您帶來了如此差的入住體驗，還因為我們導致您對柳州的印象都不好，千言萬語都不能表達小維此刻的低落心情。由於春節期間柳州温度較低，根據氣温及大部分客人的需求，酒店的空調開啟模式為制熱，因是中央空調，所以房間無法單獨調控冷熱，對此我們也非常無奈；關於您提到的讓您開窗户睡覺的問題，確實是咱們前台的話術不到位，我們已追查到相關責任人進行相應處罰，同時大力加強員工培訓，提升服務意識與解決問題的能力，確保今後遇到任何問題都能迅速、有效地為客人排憂解難。如果遇到暫時無法解決的問題，但至少能通過我們專業熱情的服務來緩解賓客的情緒；酒店確實有需要改進的地方，我們也在積極和努力的改進，希望給外地遊客帶來好的入住體驗，還請您不要因為酒店的問題而討厭整個柳州；柳州，是一座充滿活力與熱情的城市。這裡有獨特的喀斯特地貌，柳江穿城而過，山水相依，風景如畫，像龍潭公園，您能在那欣賞到典型的喀斯特山水景觀，感受大自然的鬼斧神工；柳州的美食更是一絕，鮮香熱辣的螺螄粉，酸香可口的酸嘢，每一口都能讓您的味蕾歡呼雀躍，柳州是眾多外地遊客心目中的寶藏城市，更是柳州人從小到大生活的家鄉，期待當您有機會再來柳州時，能發現她的美。祝您新的一年闔家幸福，萬事勝意！

Response from Property: 尊敬的賓客您好，沒能給您帶來好的入住體驗小維感到非常抱歉，看到您的點評小維心情很低落。由於春節期間酒店客房爆滿，房間衞生打掃好後沒來得及通風就已被入住，目前客房部已按要求正常清潔後開窗通風至無異味後再進行售賣；由於酒店的空調為中央空調，房間無法單獨調控模式，因此給您帶來的不便還請您諒解；關於早餐的問題，在收到您的點評後已第一時間反饋給餐飲部，領導已督促餐飲部進行復盤整改，因為我們的服務不到位給您帶來的不愉快，我們會即刻整改，希望您下次再次選擇入住我們酒店時，能感受到我們的改變。最後再次感謝您的入住及寶貴意見，祝您新的一年事事順心，平安健康!