The Municipal Hotel & Spa Liverpool - MGallery Collection

The Municipal Hotel & Spa Liverpool - MGallery Collection Reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale St, Liverpool, United KingdomView Hotel Details
The Municipal Hotel & Spa Liverpool - MGallery Collection
The Municipal Hotel & Spa Liverpool - MGallery CollectionThe Municipal Hotel & Spa Liverpool - MGallery CollectionThe Municipal Hotel & Spa Liverpool - MGallery Collection
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Guest Reviews of The Municipal Hotel & Spa Liverpool - MGallery Collection

8.8/10
Very Good
122 review
Verified reviews
Location9.0
Amenities8.6
Service8.7
Cleanliness9.1
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All reviews(122)
Positive reviews(21)
Reviews with photos/video(8)
Negative reviews(1)
Guest User
Classic Double Room With Double Bed
Stayed in Feb 2025
Business traveller
1 review
9.5/10
Amazing
Posted on Mar 22, 2025
Beautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.
Response from Property: Dear Guest,Thank you for your lovely feedback!I’m so glad to hear that you enjoyed our beautiful hotel lobby and the blend of historic yet modern furnishings in the rooms. It’s also great to know you enjoyed the food in Palm Court.However, I’m sorry to hear about the issue with the soap dispensers. We truly appreciate your comments and will look into improving them to ensure a better experience for future guests.Thank you again for sharing your thoughts. We hope to welcome you back soon!Kind regards,Kinga Walsh
Guest User
Accessible Classic Room with 1 Double Bed
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 18, 2025
Simply Amazing. What a wonderful Hotel, centrally located. Beautiful building
Guest User
Classic Double Room With Double Bed
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 26, 2025
Lovely hotel close to everything Craig on the front of house greeting was very friendly and helpful
Response from Property: Dear GuestThank you so much for your kind feedback!I’m delighted to hear that you enjoyed our hotel and its central location. It’s great to know that Greg made such a positive impression with his friendly and helpful greeting. I’ll be sure to pass on your compliments to him!We hope to welcome you back again soon for another wonderful stay.Kind regards,Kinga Walsh
Funnysoul
Executive Suite With Double Bed
Stayed in Nov 2024
Family
5 review
10/10
Outstanding
Posted on Dec 26, 2024
Amazing location and amazing hotel , dog friendly
Guest User
Accessible Classic Room with 1 Double Bed
Stayed in Jan 2025
Couple
5 review
6.5/10
Posted on Feb 15, 2025
My wife and I spend the night between Feb 14 and 15th. It was a disaster! Maybe too busy, but anyhow considering the night fee We were expecting something better. No table available for dinner, if not at the bar, but with more than 1H waiting. Small Gym with few machines, open starting from 8.00 am. Water available but not glasses. Pretty disappointing
CGE
Accessible Classic Room with 1 Double Bed
Stayed in Jun 2024
Family
20 review
9.5/10
Amazing
Posted on Jul 21, 2024
Had a luxurious experience at the Municipal Hotel, where the service was impeccable. Despite the lobby service being slow due to limited staff, the friendly team and delicious breakfast made up for it. I was pleasantly surprised by a thoughtful birthday macaroon prepared by the hotel, adding a special touch to my stay. The staff's attention to detail and personalized gestures enhanced my experience further. Overall, the Municipal Hotel provides a luxurious atmosphere with excellent service, friendly staff, and delightful surprises like the birthday macaroon. It's a place where you can truly feel valued and appreciated as a guest."
Response from Property: Dear CGE,Thank you for your kind review following your recent stay. I was delighted to advise all the team that you took away such fond memories and we all look forward to welcoming you back to the Municipal on many more occasions.With Kind Regards,Kinga Walsh
Olivia
Executive Room With Double Bed
Stayed in Mar 2024
Couple
4 review
9.5/10
Amazing
Posted on Apr 18, 2024
The bar alone is worth the trip, such a beautiful conversion. We had a lovely stay for my partner's birthday and they put a balloon and chocolates in - so sweet! The service at the front desk was exceptional. The only thing I would say was a shame was that you need to pay £30pp if you wish to visit the spa/pool, which to be honest was lovely but not £60! Overall a fantastic stay, love that check out is midday and that gave us a chance to enjoy a delicious breakfast downstairs. Thanks for the experience!
Response from Property: Dear Olivia,We would like to express our sincere appreciation for taking the time to share your wonderful experience following your recent stay at the Municipal Hotel and Spa, Liverpool, and we are truly delighted to hear about the exceptional service provided by the front desk. We believe that outstanding service is a crucial part of creating memorable moments for our guests, and we are grateful for the opportunity to have contributed to your partner's birthday celebrations. A very warm and special welcome back awaits you whenever you are able to visit us again, but, in the meantime, I would like to thank you again for taking the time to write your review.Best Regards,Kinga Walsh
Guest User
Executive Room With Double Bed
Stayed in Jun 2024
Couple
1 review
9.0/10
Great
Posted on Jul 9, 2024
I was sad about the spa experience. The steam room wasn’t working. And the stone beds, some were cold. The lady on spa reception was a lovely person though. And very professional
Response from Property: Dear Guest,I am most sorry for the shortfalls in service and inconveniences you experienced during your recent stay for which please accept my most sincere apologises and assurance that they are not at all typical of the high standards of care, professionalism and attention to detail we desire to extend to all our guests. I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future but, in the meantime, I send you my apologisesKinga Walsh
Jaye1878
Accessible Classic Room with 1 Double Bed
Stayed in Apr 2025
Business traveller
1 review
10/10
Outstanding
Posted on May 28, 2025
Beautiful hotel
onceagain
Classic Family Room With Two Double Beds
Stayed in Jun 2023
Family
1 review
8.0/10
Very Good
Posted on Aug 19, 2023
The service still had teething problems. The attitude is spot on with a few exceptions but this appears to be training problems. They need to gear towards a high end cruise for staff. I have visited again but felt hussled rather than looked after. It will be great i am sure .however was promised personal service this do not happen.
Response from Property: Dear onceagain,I was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Kindest Regards Kinga Walsh
Anonymous User
Classic Double Room With Double Bed
Stayed in Oct 2023
Travelling with friends
2 review
10/10
Outstanding
Posted on Dec 7, 2023
Nice decoration
Response from Property: Dear Anonymous,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had an excellent stay. The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh
Malvis Ayoda
Classic Double Room With Double Bed
Stayed in Jun 2023
Other
2 review
7.0/10
Posted on Jul 23, 2023
Pretty good
Response from Property: Dear Malvis Ayoda, It was a pleasure to welcome you to the Municipal recently and thank you for your thoughtful review, from which I was delighted to learn how much you enjoyed your stay. Needless to say, we all look forward to welcoming you back to the Municipal whenever your plans allow.Best RegardsElla Pearson
Emily-xia
Accessible Classic Room with 1 Double Bed
Stayed in Sep 2024
Couple
6 review
8.5/10
Very Good
Posted on Jan 3, 2025
🏨The hotel has a sense of history and the facilities are relatively old, but overall it is worth the price of the room. 🍷The bar environment surprised me. It is a good choice to have a drink before going to bed. 🙁Areas to be improved: 1. The hotel room card could not open the door many times🚪 2. There was no mineral water in the room💦
Original TextTranslated by Google
6/9
Cynthia_li_
Classic Double Room With Double Bed
Stayed in Feb 2024
Couple
6 review
6.0/10
Posted on Apr 11, 2024
The pictures and texts don't match. The classic double room in the picture has a big window. When I arrived at the hotel, I was told that the classic double room is on the underground first floor, with only a small dark window. I went to the hotel's official website to confirm again that the classic double room is indeed on the underground first floor. The picture is obviously misleading. If the picture is correct, I can see that it is a very small window. I can completely choose not to choose it and pay a little more for a better one. And because it is a third party pre-paid order, I can't go to the hotel to make up the price difference and upgrade. It's really speechless🙄
Original TextTranslated by Google
Response from Property: Dear Cynthia_li_I was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Best Regards,Kinga Walsh
LEAzzz
Executive Room With Double Bed
Stayed in Aug 2023
Travelling with friends
6 review
9.0/10
Great
Posted on Sep 25, 2023
I stayed at this hotel for three days when I came to Liverpool this time. In terms of hygiene, the pillowcases, sheets and bath towels all had dirty stains and yellow spots. It was really inconsistent with being a 5-star hotel (although they were replaced immediately when we asked for them). Second, it happened that the waiter left the towel in the room after cleaning the room. We returned the towel and took it away without apologizing or anything. It is recommended that you really bring your own sheets and pillowcases when you go abroad. The quality of the five-star hotels shows that the cleaning or acceptance standards of many items are not up to standard. But the dining environment in the lobby of u1s1 hotel is very beautiful, and the service and attitude in the lobby are very good. well
Original TextTranslated by Google
Response from Property: Dear LEAzzzI was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Kind Regards Ella Pearson