The Municipal Hotel & Spa Liverpool - MGallery Collection Reviews

Response from Property: Dear Guest,Thank you for taking the time to share such a thoughtful review. We're delighted to hear that you enjoyed the food and drinks in our restaurant and bar, and that our complimentary hot milk before bed and the mini-bar cookies added to your stay. It's also wonderful to know that you appreciated the relaxing atmosphere in Heartspace and the attentive service from our team.We appreciate you bringing the mark on the duvet cover to our attention. While it appears to have been a residual stain after laundering, it should have been identified before the room was prepared, and we'll be reviewing this with our housekeeping team to ensure our high standards are consistently met.Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for another relaxing stay soon.Warm Regards,Kinga Walsh

Response from Property: Dear Guest,Thank you for your wonderful review.We’re absolutely delighted to hear that you had such an amazing experience and that you felt the hotel lived up to its 5* reputation. It’s especially rewarding to know you found your room exceptionally clean, quiet, and comfortable, and that our central location made it easy for you to explore Liverpool.We also appreciate your feedback regarding breakfast pricing and the bed size in your Deluxe room. Comments like yours are very valuable and will be shared with our team as we continually look for ways to enhance our guests’ experience.We’re thrilled that you would choose to stay with us again, and we very much look forward to welcoming you back in the future.Best Regards,Kinga Walsh

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We’re delighted to hear that our team made such a positive impression and were able to assist you during your stay, particularly in resolving the issue with the TV and offering alternative solutions.We’re sorry to learn that breakfast did not fully meet your expectations in terms of value and variety. Your comments are very helpful, and we will be reviewing this with our kitchen team to see where improvements can be made.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience overall.Best Regards,Kinga Walsh

Response from Property: Dear Guest,Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with us.It's great to know that you found the hotel comfortable, enjoyed our convenient location, and appreciated the cleanliness of your room. We're especially pleased that our team made a positive impression with their friendly service and helpful recommendations.Thank you for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay soonBest Regards,Kinga Wash

Response from Property: Dear Guest,Thank you so much for your fantastic 10/10 review! We're delighted to hear that you enjoyed our amenities, cleanliness, service, and convenient location. It's wonderful to know that having everything nearby made your stay even more enjoyable.We truly appreciate your recommendation and look forward to welcoming you back for another outstanding stay in the future.Best Regards,Kinga Walsh Front of House Manager

Response from Property: Dear Guest,Thank you for your lovely feedback!I’m so glad to hear that you enjoyed our beautiful hotel lobby and the blend of historic yet modern furnishings in the rooms. It’s also great to know you enjoyed the food in Palm Court.However, I’m sorry to hear about the issue with the soap dispensers. We truly appreciate your comments and will look into improving them to ensure a better experience for future guests.Thank you again for sharing your thoughts. We hope to welcome you back soon!Kind regards,Kinga Walsh