To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service8.9
Cleanliness9.2
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All reviews(76)
Positive reviews(73)
Reviews with photos/video(15)
Awesome rooms(28)
Awesome amenities(18)
Located in the city centre(15)
Awesome stay(11)
Large rooms(10)
Convenient for shopping(8)
Many amenities(7)
Great value for money(6)
Negative reviews(3)
UMTCVK
Studio Apartment
Stayed in Dec 2025
Solo traveller
4 review
10/10
Outstanding
Posted on Jan 5, 2026
Hotel location is perfect center of everythink
Room so big and have everything you need
Also you can get coffe in lobi 24 hour

Response from Property: Dear UMTCVK,Thank you for taking the time to share your feedback following your recent stay at Citadines City Centre Liverpool.We are delighted to hear that you enjoyed our central location and found your room spacious and well-equipped. It is also great to know that you appreciated our 24-hour complimentary coffee in the lobby, which is a small gesture to make our guests feel at home.We look forward to welcoming you back to Citadines City Centre Liverpool on your next visit to the city.Kind regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
Anonymous User
Studio Apartment
Stayed in Nov 2025
Travelling with friends
16 review
9.0/10
Great
Posted on Dec 30, 2025
The location of the hotel is incredible which is in the heart of the city centre!
Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay at Citadines City Centre Liverpool.We are delighted to hear that you found our location incredible. Being in the heart of the city centre is something we are very proud of, and we are pleased it contributed positively to your experience.We hope to have the pleasure of welcoming you back in the future.Kind regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
Anonymous User
One-bedroom Superior Apartment
Stayed in Oct 2025
Family
15 review
10/10
Outstanding
Posted on Nov 17, 2025
Good locotian, and easy go to liverpool university..
Price are very best....
And many shop nearby
Response from Property: Dear guest,Thank you for your review! We're pleased to hear you enjoyed the good location, easy access to Liverpool University, great value, and the many nearby shops.We appreciate you taking the time to share your experience and hope to welcome you again soon!Kind Regards,InesAssistant Residence Manager
Spenceryouji
Studio Apartment
Stayed in Sep 2025
Business traveller
17 review
10/10
Outstanding
Posted on Oct 19, 2025
The kitchenette in the room was great! Perfect for business trips when I don't want to eat takeout; there's a Tesco nearby so I can buy groceries and cook for myself. The bed was decent, but I found some hair under the pillow. The hotel's location is also superb, with super convenient access to buses and subways, and tons of malls downstairs.
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Response from Property: Dear Spenceryouji,Thank you for your feedback! We’re glad to hear you enjoyed the convenience of the kitchenette and appreciated having Tesco nearby for your meals. It’s also great to know you found our location very convenient with easy access to public transport and nearby shopping.We apologize for the issue with the hair on the pillow and appreciate you bringing this to our attention. We will address this with our housekeeping team to ensure a more comfortable stay for future guests.Thank you again for choosing to stay with us. We hope to welcome you back soon!Best regards,Anna Webster.
PC.Ng
Studio Apartment
Stayed in Aug 2025
Family
4 review
9.5/10
Amazing
Posted on Sep 20, 2025
Stay for 4 nights the 1st week of Sept. Location is good, the centre of everywhere! Room spacious with kitchen which is so convenient. Reccomended!
Response from Property: Dear Kelline, Thank you so much for your kind review! We're glad to hear you enjoyed your stay and found the location convenient and the room spacious. It's great to know the kitchen was useful for you as well. We truly appreciate the recommendation and hope to welcome you back again soon!Kind Regards,Ines-Assistant Residence Manager
Guest User
Studio Apartment
Stayed in Sep 2025
Solo traveller
3 review
9.5/10
Amazing
Posted on Oct 29, 2025
Friendly and practical. Great central location with quiet rooms.
Response from Property: Dear Guest,Thank you very much for sharing your feedback. I’m delighted to hear that you found Citadines City Centre Liverpool both friendly and practical two things we take great pride in providing for all our guests. It’s wonderful that our central location suited your plans and that you were still able to enjoy a peaceful and quiet stay in your apartment.Our team strives to create a welcoming, home-from-home environment where guests can relax while being right in the heart of Liverpool, close to shops, restaurants, and transport links.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back again soon.Warm regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
Guest User
Superior One-Bedroom Apartment
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 27, 2025
Great location in the city center and great amenities! I definitely recommend for the price.
Response from Property: Dear Nicole,Thank you for your outstanding review! I’m delighted to hear you enjoyed our central location, amenities, and service, and that you would recommend us for the value we provide.We look forward to welcoming you back to Citadines City Centre Liverpool soon.Warm regards,Louise CrossResidence Manager
Ying on99
One-Bedroom Apartment
Stayed in Nov 2025
Couple
5 review
10/10
Outstanding
Posted on Jan 7, 2026
The excellent location and the overall superb quality of everything. Appreciate to hv a washing machine and dryer since we are on a long trip.
Response from Property: Dear Ying,Thank you for taking the time to share your feedback following your recent stay at Citadines City Centre Liverpool.We are delighted to hear that you enjoyed our excellent location and found the quality of the apartment to be superb. It is also great to know that having a washing machine and dryer was helpful during your long trip.We appreciate your kind comments and look forward to welcoming you back on your next visit to Liverpool.Kind regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
Guest User
Studio Apartment
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 19, 2025
Very clean, nice room. Would stay again
Response from Property: Dear guest,Thank you for your kind words! We're so glad you enjoyed your stay and found the room clean and comfortable. We'd love to welcome you back anytime!Kind Regards,Ines-Assistant Residence Manager
Winwin Mak
Studio Apartment
Stayed in Oct 2025
Business traveller
86 review
10/10
Outstanding
Posted on Dec 11, 2025
I have stayed here several times. The location is excellent, the rooms are clean and spacious. The entry exit system is secure and easy to operate.
Response from Property: Dear Winwin Mak,Thank you very much for your outstanding rating and for taking the time to share your feedback following your stay at Citadines City Centre Liverpool.We are delighted to hear that you continue to enjoy staying with us and that you value our excellent location, clean and spacious rooms, and the security and ease of use of our entry and exit systems. It is especially rewarding to know that your consistently positive experiences have encouraged you to return on several occasions.Thank you once again for your continued support. We very much look forward to welcoming you back on your next visit.Kind regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
Guest User
Studio Apartment
Stayed in Sep 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Nov 10, 2025
Very good studio apartment, definitely deserving five stars. It locates in the very central area of Liverpool. The room is very clean, has a small kitchen that I could do some cooking.
The only downside is the charge for late check-out service is very high (20 pounds per hour). Wish it could be lower.
Response from Property: Dear guest, Thank you for your wonderful feedback and five-star rating! We’re delighted to hear that you enjoyed our central location and the comfort of your studio apartment, especially the convenience of the kitchen.We appreciate your comments regarding the late check-out fee — your feedback is valuable, and we’ll take it into consideration as we review our policies.We hope to have the pleasure of welcoming you back to Citadines Liverpool soon!Kind Regards,InesAssistant Residence Manager
Anonymous User
Studio Apartment
Stayed in Sep 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Oct 22, 2025
Excellent stay, very impressed with the location, amenities of the accommodation and all the staff. A special mention to Elizabeth who sorted a problem for us professionally and efficiently. We will be back.
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We’re delighted to hear you had an excellent stay and were impressed with the location, amenities, and our team. Your kind words about Elizabeth mean a lot — we’ll be sure to share your praise with her! We’re so pleased everything was resolved quickly and professionally, and we can’t wait to welcome you back on your next visit.Warm regards,Anna Webster.
Guest User
Superior One-Bedroom Apartment
Stayed in Aug 2025
Family
1 review
9.0/10
Great
Posted on Sep 23, 2025
Great location as in the heart of the city. Close proximity to shops and bars. University and docks were a 10 minute walk away. Would recommend.
Response from Property: Dear Guest,Thank you for your lovely feedback. We’re delighted you enjoyed our central location and easy access to shops, bars, the university and the docks. It’s great to hear you would recommend us, and we hope to welcome you back to Citadines City Centre Liverpool soon.Best regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
Anonymous User
Studio Apartment
Stayed in Jul 2025
Solo traveller
3 review
10/10
Outstanding
Posted on Aug 29, 2025
Doors bang all the time and are very loud wish people would be more considerate, also you do hear noise from street on floor 4 , lovely apartments very clean , good staff perfect location
Response from Property: Dear guest,Thank you for your feedback. We’re glad you enjoyed our clean apartments, friendly staff, and perfect location. We are sorry for the disturbance caused by the door noise and street sounds on the 4th floor. We understand how important a quiet environment is and will explore ways to minimize these issues. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Kind Regards,Ines-Assistant Residence Manager
Guest User
Studio Apartment
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 22, 2025
It was a great experince to stay there. Amazing staff
And facilities . Hope to come again and again .
Response from Property: Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience and enjoyed our staff and facilities. We can’t wait to welcome you back. Kind Regards,Ines-Assistant Residence Manager