Guest User
February 29, 2024
This is my favourite hotel in the UK. I must confess that Liverpool is my number 1 city in the UK too. What makes this place great is the genuinity, professionalism and friendliness of the staff coupled with all the other features this apartment hotel offers. Despite problems with the Washing machine on NY eve. Nathan, Luke and team did a fantastic job . In fact this inconvenience came as a blessing as despite the hotel being full, there was absolute dedication ensuring my issue was addressed. Nathan kindly saw to it that all was sorted Im ever so grateful to him. Working as a consultant in the NHS, I can make out his exceptional and unique managerial/leadership skills. Something the NHS and other organisations would dream for. The business should be should be very grateful to have him as I’ve not come across someone like him throughout my extensive hotel stays worldwide! Had this problem, occurred at any other place on NYE, I am certain it would have led to absolute chaos. But Nathan turned it all the way round. Luke, engineer and co workers. Thank you all. Lovely Irish Lady at reception Lauren who booked me in- thank you for being professional, friendly and wonderful. I adore the scouser accent in reception. It makes me feel I am in this great city. It gives it its unique flavour amongst other hotels in the country. Big thank you to Sally and Hayden at reception too. It is amazing that not a single staff member had attitude and all were so nice, approachable and were ALWAYS keen to help out whenever required. Luke thank you for being around and opening the door for me late at night. Great great great service! Lovely people. Furthermore, there is no doubt the apartment is stunning (the best in town! and right in the heart of L1. That said, without the amazing service, it won’t stand alone. Thank you everyone. HNY Disliked · Living Plants in the corridors without sunlight. I feel is depressing them. They need sunlight. Moreover, they instruct the corridors. Please expose them to sunlight. I never knew they were live plants. Buzzer in rooms to open the front door would be great. Air conditioning would be great too as I would love to come in Summer.