To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(103)
Positive reviews(11)
Reviews with photos/video(5)
Negative reviews(1)
Maddkeavs
Stayed in Sep 2024
Travel with friends
7 review
4.5/5
Great
Posted on Dec 29, 2024
The wine in the fridge is free!
Paschalia Mbula Kituto
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Great!
Alexei K
Stayed in Dec 2023
Family
18 review
2.2/5
Posted on Jan 18, 2024
Staying at this hotel is a prime example of how expectations can not match reality. I don’t know who and when gave the hotel a 5 star rating, but it’s a complete fake.
I'll start with a few things I liked - free parking, good room size, good breakfast (although there are some nuances). However, that's where the positive ends. What I didn't like:
1. THERE IS NO HOT WATER IN THE HOTEL IN THE EVENING!!! After we discovered this, I called the reception and received a recommendation to open the tap for 5 minutes and wait. This did not help, then the reception simply said “sorry, this is the maximum water temperature in our hotel in the evening.” The water was cold. How can this even be?
2. The room is shabby and poorly cleaned
3. There was an unpleasant smell in the bathroom
4. The hotel is advertised as a "spa hotel". The spa is open with very limited hours and costs €40 per person. The indoor pool or sauna is not available to guests free of charge or during hours when the spa is not open.
5. When arriving at the hotel, no one told or showed what was available in the hotel. You have to ask everything yourself.
6. The gym is located in the basement with old equipment that is not very functional.
7. At breakfast, all egg dishes that are not on the buffet are paid. There is only scramble on the buffet.
8. Water was flowing from the ceiling in the corridor
Original TextTranslated by Google
6/15
LUCKY PILLOW
Stayed in Aug 2023
Business travellers
13 review
5.0/5
Outstanding
Posted on Sep 23, 2023
The breakfast is very rich and the restaurant on the 5th floor is also the most delicious in the area.