Il Palmento Hotel Relais

Went to the day spa with my husband as a birthday treat for him thinking it will be reasonable given the London pricetag. Wouldn't recommend it... The facilities are ok (spa, steam room a couple of lukewarm indoor pools), but we got one towel each which also have to double as (considering this towel gets soaked from your own and previous guests bodies and germs) your shower towel, there is no shampoo/conditioner or body wash available. The receptionist reluctantly gave me a small bottle of body wash after I asked but generally lacked any warmth or friendliness. Definitely won't be back or recommend it to my family, friends or people vacationing in my property in Puglia.

Our second visit to this hotel, the previous occasion being 5 years ago. Situated in the countryside about 5 miles from the nearest towns on a quiet country road making it the perfect tranquil location. The rooms consisting of a series of modern Truli buildings across the immaculate grounds, we were near the pool and a few minutes walk from the restaurant and reception. However on this occasion our stay was a little disappointing. Firstly when we went into our room (15) we noticed the bed cover was torn around the bottom. My wife decided to have a bath before going to dinner but unfortunately there was no bath plug ! So whilst my wife had a shower I had a look around the room and noted that the coat hanger next to the entrance door was hanging off the wall and loose. Going into the bathroom the towel rail by the sink was also hanging off. The hotel staff were helpful and found a bath plug the next day. The room was cleaned to a high standard every day. The breakfasts were quite good on the whole but there was no fresh orange juice during our stay. Evening meals with the half board arrangement had a very limited menu that changed only twice all week. The starters were basically the same every day and the main courses were just a variation on a theme . The English translation of the menu was not accurate and on one occasion was totally wrong which caused a huge fuss in the kitchen. The main courses were often served with no salad or veg, just a piece of fish or meat and not much more. I understand the hotel has changed hands in recent years but there are signs of costs being cut in certain areas, i.e. room maintenance and meals. However these are areas that shouldn't be skimped on and it took the edge off our stay this time. We have done the whole area now and the hotel is well situated to do so but we are unlikely to return again.

Enchanting venue. Everything was so beautiful and the hotel staff could not have been nicer. Only gripe is that the fridge didn't work and despite raising with Reception every day it was never fixed. Location is isolated so car hire essential.

We made a one week reservation from April 5th, directly with the hotel. Ten days before arrival the hotel notified us they have to move us to another hotel for the first 2 days. It turned out, from a mail exchange, that the place is much cheaper, no half board plan and there are stairs inside. We turned down this offer but asked for renewed confirmation for the 5 remaking days. Il palmetto’s response was they are cancelling our reservation . An outrage and totally uncalled for and unacceptable! I can supply the evidence from the mail exchange between us.