Best Western Hotels in London

Really disappointed with this hotel and wouldn’t recommend. The bathroom is so small that you can only open the door halfway as it hits the sink, you then have to close the door to get to the shower. The bed is on the small side and it would be nice if there was a mattress on top of what feels like wooden planks. Tea and coffee, hope you’re not thirsty, you get 2 teabags and 2 coffee sachets. Great to listen to the person in the floor above, pee, stop, pee a bit more, stop. The room looks out in the main road and the bedroom is lit up all night. Breakfast is - throw all the items into the deep fat fryer.

I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response ”just come and look”. Again, we ask: Are there 3 beds though? - ”Come and look, we can get you more blankets if you are happy with it”. Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - ”well.. do you want me to come and clean it?” I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!

With a stay at Best Western Kensington Olympia Hotel in London (Hammersmith and Fulham), you'll be within a 5-minute drive of Kensington High Street and Westfield London Shopping Centre. This hotel is 2.2 mi (3.5 km) from Hyde Park and 3.8 mi (6.1 km) from Buckingham Palace.Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator.Stay in one of the guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Housekeeping is provided on request, and irons/ironing boards can be requested.

After spending three weeks at this hotel you couldn't ask for a better welcoming . I do not live locally and spent my three weeks at this hotel to attend a course. The staff are very attentive, friendly and nothing was ever too much trouble Although I didn't have breakfast there it looked amazing and fresh every morning and the cooked breakfast one of my colleagues had looked amazing and totally recommend it. Room was always cleaned on daily basis, fresh towels & tea n coffee. Room had a hairdryer which was added bonus .Although Ilford isnt the best area hotel was excellent and manned 24/7 very safe and secure. Conference room was excellent size and great tea & coffee supplied or a latte / cappincino at very good price. Would definitely stay their again if I need to return to London. Thank you guys and girls, fabulous .

Overall accommodation, oket can inform the lid to clean every day, suitable for detention because near the airport. Easy access by both buses and taxis.

This was such a comfortable stay! The room was small but the layout meant I had plenty of room to store my overnight bag and toiletries etc; Although it was on a main road and my room was directly over the front door I wasn’t disturbed by any noise at all. I was most impressed by the friendly welcome. Informed about breakfast but not pressured to book, and lots of smiles etc when I headed out in the evening. There was even a sign in the bathroom saying to let them know if you’d forgotten any essentials and they’d provide them with their compliments! Budget accommodation that’s well located, comfortable and reasonably priced. I’d stay again!

I arrived a little early for check in and was upgraded to a bigger room. The staff has been helpful in giving tips on food and how to get where I want to go. The room is comfortable and clean.

Loved this hotel. A very short walk to bus stops and Lancaster Gate tube station. Hotel staff excellent e.g. I queried before booking if they would hold luggage the morning we were due to arrive and within 45 minutes had a friendly e-mail to say yes. A good breakfast buffet. Rooms may be on the smaller side but stylish and air-conditioned. Will use this hotel when staying in central London

This delightful hotel has outstanding decor. It was clearly the home of a very well to do family in Edwardian/Victorian times. The furniture and paintings give it a very special atmosphere. The service is both efficient and friendly.

We chose this hotel because of it's proximity to Victoria Coach Station (we were leaving the next day on a cruise from Southampton). The beauty of this location is that you can easily pull your suitcase out of the front door and to Victoria Coach Station in about 3 minutes. Super easy. Due to a late plane--we arrived late evening and the front desk apologized that our room was on the 3rd floor. I was anticipating no elevator so had packed overnight essentials in a small carryon bag. The front desk stored our large suitcases in a luggage room. The stairs are steep and narrow--would have been difficult to negotiate with our large suitcases. The hotel is also quite close to Victoria Train Station and noise from the trains might be troublesome for light sleepers--but even though our window was overlooking the train tracks, we felt that the air conditioner noise pretty much blocked out all train noise. The bed was very comfy--the room was quite small (and we were so glad our large suitcases were downstairs, because there wasn't too much extra room around the bed to walk. The bathroom was modern, spotlessly clean and larger than expected. A generous boxed breakfast was delivered to the room in the AM and included milk, cereal, danish, an egg, yogurt and a banana (if my memory serves me right). There was coffee available downstairs in the lobby. The gentlemen at the front desk when we checked in and checked out were very friendly and helpful--suggesting someplace to eat for dinner and helping us with our bags. This is a great hotel for an overnight stay near Victoria Station--the rooms are small by American standards--but the economical price was very much appreciated and the location was perfect.